Software development operations Work, Jobs in Corfe Mullen, Dor (with Salaries)

Help Desk Manager
Admit One —Poole
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
- Free parking
- Flexitime
Quick apply
6d
Forester
Tomorrow's Forests Ltd —Sturminster Newton
- £32,420 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Work from home
Quick apply
Customer Success Executive
Admit One —Poole
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Spanish
- Organisational skills
- Free parking
- Flexitime
Quick apply
6d
Management Accountant
Yunex Traffic —Poole
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
IT Support Analyst
Callen-Lenz —Salisbury
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- Annual leave
13d
Business Analyst (Retail)
Trust Payments —Bournemouth
- Hybrid work
- SQL
- AWS
- Product management
Mid-Level Full Stack Developer
I-Fulfilment —East Parley
- £50,000 a year
- Full-time
- Hybrid work
- JavaScript
- Software development
- APIs
Quick apply
Business Analyst (Weymouth or London based)
New Look —Weymouth
- Full-time
- Microsoft Word
- Bachelor's degree
- Agile
- Employee discount
Cloud Engineer
Yunex Traffic —Poole
- Full-time
- Hybrid work
- Master's degree
- SQL
- AWS
Product Lifecycle Manager
Yunex Traffic —Poole
- Full-time
- Sales
- Agile
- Communication skills
Manufacturing Engineer
IMI Plc - Legacy Precision —Poole
- Full-time
- Engineering
- Microsoft Office
- Assembly
Senior Automation Engineer
Indra Group UK & Ireland —Bournemouth
- Full-time
- Windows
- Mentoring
- SDLC
- Free parking
- Employee discount
Quick apply
13d
QA Engineer
Indra Group UK & Ireland —Bournemouth
- Full-time
- Hybrid work
- Windows
- SDLC
- Free parking
- Employee discount
Quick apply
11d
Senior Full Stack Developer
I-Fulfilment —East Parley
- £60,000 a year
- Full-time
- Hybrid work
- JavaScript
- Mentoring
- APIs
Quick apply
Art & Textiles Technician
Brockenhurst College —Brockenhurst
- £24,834 a year
- Part-time
- Maintenance
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Contracts Coordinator
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Senior Systems Engineer
Indra Group UK & Ireland —Bournemouth
- Full-time
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
13d
Manufacturing Engineer
IMI plc —Poole
- Full-time
- Engineering
- Microsoft Office
- Assembly
Sales Representative
FASTENER DISTRIBUTION HOLDINGS LLC. —Fordingbridge
- Full-time
- Microsoft Word
- Customer service
- Business development
Quick apply
6h
Quality Inspector
IML UK LTD —Weymouth
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
5d

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software development operations jobs near corfe mullen, dor

Help Desk Manager

Admit One -
Poole

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
6 days ago

Benefits

Free parking
Casual dress
Additional leave
Flexitime
Company events
On-site parking

Qualifications

Operations management
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Performance management
Zendesk
Continuous improvement
Continuous improvement cycles oversight
Team management
Ticket management systems
Organisational skills
Employee performance appraisals
Major incident coordination
Customer support
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
SaaS
Leadership
Communication skills
Operations leadership experience
Help desk

Full job description

About Us

At Admit One, we're passionate about delivering exceptional customer experiences through innovative software solutions. We're looking for an experienced and proactive Help Desk Manager to lead our support operations, ensuring customers receive outstanding service while driving efficiency, performance, and continuous improvement across our support function.

The Role

As Help Desk Manager, you will take ownership of the day-to-day operation of our support desk, ensuring tickets are prioritised effectively, service levels are consistently achieved, and customers receive timely resolutions to their issues.

You'll lead a team of support professionals, coordinate major incidents, monitor performance metrics, and work closely with Product, Development, Customer Success and Customer Engagement teams to drive service improvements. This is a hands-on management role where operational excellence and customer satisfaction are equally important.

Key Responsibilities:

Service Desk Management

Manage and oversee the daily operation of the help desk.
Monitor ticket queues and ensure efficient allocation of work.
Drive SLA achievement and maintain high service standards.
Identify and resolve bottlenecks impacting response and resolution times.
Ensure high-priority and customer-impacting issues are addressed promptly.

Team Leadership

Lead, coach and develop a team of Support Engineers and Specialists.
Conduct regular one-to-ones, performance reviews and objective setting.
Manage holiday approvals, capacity planning and team performance.
Support recruitment, onboarding and employee development.
Foster a high-performing, customer-focused culture.

Incident & Escalation Management

Act as the primary escalation point for support issues.
Lead major incident coordination and customer communications.
Work with internal teams to restore service quickly and minimise customer impact.
Conduct post-incident reviews and drive corrective actions.

Continuous Improvement

Analyse support performance metrics including ticket volumes, resolution times and SLA compliance.
Identify opportunities to improve processes, workflows and tooling.
Drive consistency across support operations and knowledge management.
Escalate recurring product issues and customer trends to relevant teams.

Cross-Functional Collaboration

Partner with Product, Development, QA and Customer Success teams.
Ensure customer feedback, feature requests and product issues are communicated effectively.
Support readiness for new product releases and customer onboarding initiatives.

About You

We're looking for someone who can combine leadership, organisation and customer focus to create an efficient and responsive support operation.

Essential Skills & Experience

Previous experience managing a help desk, service desk or customer support team.
Strong understanding of service management principles and SLA-driven environments.
Excellent organisational and prioritisation skills.
Strong communication and stakeholder management abilities.
Experience managing competing priorities in a fast-paced environment.
Experience with ticketing systems such as Jira Service Management, Zendesk, Freshdesk or similar.

Desirable

Experience within SaaS, software or technology businesses.
Knowledge of ITIL or service management best practices.
Experience driving operational improvements and service transformation initiatives.

What You'll Bring

A customer-first mindset.
Strong leadership and decision-making capability.
A passion for continuous improvement.
The ability to build strong relationships across teams.
A proactive and solutions-focused approach to problem-solving.

Why Join Us?

Opportunity to shape and improve a growing support function.
Work closely with senior leadership and cross-functional teams.
Make a direct impact on customer satisfaction and operational performance.
Collaborative and supportive team environment.
Career progression opportunities within a growing technology business.

Apply Now

If you're an experienced support leader looking for an opportunity to build, improve and lead a high-performing help desk operation, we'd love to hear from you.

Apply today with your CV and a brief cover letter explaining why you're the ideal candidate for this role.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Flexitime
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

software development operations jobs in corfe mullen, dor

Help Desk Manager

Forester

Customer Success Executive

Management Accountant

IT Support Analyst

Business Analyst (Retail)

Mid-Level Full Stack Developer

Business Analyst (Weymouth or London based)

Cloud Engineer

Product Lifecycle Manager

Manufacturing Engineer

Senior Automation Engineer

QA Engineer

Senior Full Stack Developer

Art & Textiles Technician

Contracts Coordinator

Senior Systems Engineer

Manufacturing Engineer

Sales Representative

Quality Inspector

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