Publisher Work, Jobs in Chilton, Oxf (with Salaries)

Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Middle East & Central Asia Editor
Global Water Intelligence —Oxford
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
6d
Deskside Analyst
Hachette UK —Didcot
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
9d
Marketing Internship
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- IT
- AI
Chief Editor Peer J Computer Science
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Doctoral degree
- English
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
MERCHANDISER - SWINDON (CASUAL)
UK Greetings —Swindon
- £13.35 an hour
- Overtime
- No experience needed
News Reporter - Reading Chronicle
Newsquest Media Group —Reading
- Full-time
- Hybrid work
- Employee discount
Quick apply
News Reporter - Swindon
Newsquest —Swindon
- Full-time
- Communication skills
- Employee discount
Quick apply
9d
Business Development Executive
QBS Software —Newbury
- £28,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
Associate Professorship of International Business
University of Oxford —Oxford
- Full-time
- School
- Teaching
7d
B2B Marketing - Account Manager
Marketbridge —Marlow
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
5d
QA & Submission Manager (m/w/d)
Kalypso Media Group GmbH —Bracknell
- English
- Communication skills
- Employee discount
Production Manager
Rebellion —Oxford
- Full-time
- Project management
- Organisational skills
- Free parking
- Relocation assistance
Quick apply
14d
Customer Services Representative
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
8h
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Data & Intelligence Discovery Lead (6 Month Secondment)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Machine learning
- AI
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
AI Data Adventurer Internship
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- University
- AI
- Internship
8d
Online News Reporter - Bucks Free Press & Reading Chronicle
Newsquest Media Group —Reading
- Full-time
- Hybrid work
- Employee discount
Quick apply
Research & Editorial Internship, Water Sustainability
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- English
- AI
- Internship
8d

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Customer Service Advisor

Hachette UK -
Didcot

Apply Now

Job details

Permanent | Full-time
£24,689 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Customer support

Full job description

Division

Hachette UK Distribution

Department

Customer Services

Location

Hely Hutchinson Centre, Milton Road, Didcot, Oxfordshire, United Kingdom, OX11 7HH

Salary

£24,689 (+ benefits, + bonus)

Contact type

Full Time Permanent

Publishing division

Hachette UK Distribution

Closing date

Friday, 31st July 2026

Who we are and what we do

We, Hachette UK Distribution, are the leading book distribution company in the UK. We are one of the most advanced distribution centres in Europe, with leading-edge automation and modern systems which will ensure world-class service to customers and publisher clients. We ship in excess of 60 million books globally each year and supply one out of every four books to the UK trade.

Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.

Hachette UK Distribution is part of the Hachette UK publishing group.

What you'll be doing

On a day to day basis you will be dealing with all aspects of contact internal and external to the business, including providing first class service to our global customer base.

This means on a typical day you could be responding to e-mails and telephone calls, processing orders, co-ordinating deliveries, organising collections with carriers, investigating claims (e.g. shortages and damages), issuing refunds, general administration duties and other duties such as:

Proactively liaising with both customers and publishers to maintain a first class working relationship
Preparing and processing orders/claims received from customers and publishers
Liaising effectively with all other departments to achieve swift problem solving and maintaining excellent communication internally and externally whilst also ensuring special requirements are met on time

As part of the Customer Services team you will be working to ensure all targets are met, demonstrating growth mindset by working with your team leader to promote change that will improve customer experience and ensure continued high standards of quality and productivity are maintained.
This role offers the opportunity to become an essential part of the Customer Services team and gain lots of experience regarding distribution and elements of the publishing industry.

Following your initial training period which will be based in our offices in Didcot, Oxfordshire, you will be able to make the most of the current hybrid model (minimum 2 days per week in the office). The hours will be 9am to 5pm (35 hours per week) with a one hour lunch break working Monday to Friday.

Who we are looking for

Do you strive to provide outstanding service with a personal touch? Do you exceed expectations by taking ownership and being solution-focused? Do you make an effort to build strong and trusted relationships? If so, we would love to receive your application as we are recruiting a Customer Service Advisor.

Why should you be excited about this opportunity? Well, Hachette UK Distribution has seen real growth in the past 5 years, moved into a new state of the art facility and has built a reputation for being ‘best in class’ in our industry.

Are you interested? Then read on to find out more!

You will live and breathe our Customer Service Vision and have a passionate and proactive approach to delivering excellent customer service. You will enjoy liaising with, and collaboratively working with, the Operations team and Credit Services team as well as our client publishers to resolve issues and proactively seek to continuously improve processes and procedures.

It is highly likely that you will already have proven experience of working in the following roles and or industries: Hospitality, Retail, Customer Service Advisor, Customer Service Assistant, Customer Account Manager, Customer Support, Customer Care Advisor, Complaints Handler, Customer Experience, Customer Excellence, Telesales, Call Centre.

What we offer

Our people are our greatest asset and our benefits reflect this. Therefore, we offer an extensive list of benefits that include:

35 days annual holiday including Bank Holidays
Pension Plan and Life Assurance schemes
Company enhanced family policy including maternity, paternity and shared parental
Reward programme giving discounts, savings and cash back at numerous retailers
2 Community Days per year
Cycle to Work scheme
Eye care vouchers
Generous discounts on books we publish
Mental Health First Aiders / Champions and an Employee Assistance Programme (EAP)
Wide-ranging training library
Development Programmes including Mentoring
Staff Events
Many employee networks to join
Free onsite parking
Free tea and coffee

Our commitment

Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.

If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.

We will notify all candidates of the outcome of their application.

Apply Now

Refine Your Search

publisher jobs in chilton, oxf

Customer Service Advisor

Middle East & Central Asia Editor

Deskside Analyst

Marketing Internship

Chief Editor Peer J Computer Science

MERCHANDISER - SWINDON (CASUAL)

News Reporter - Reading Chronicle

News Reporter - Swindon

Business Development Executive

Associate Professorship of International Business

B2B Marketing - Account Manager

QA & Submission Manager (m/w/d)

Production Manager

Customer Services Representative

Customer Service Advisor 4-6 month FTC

Data & Intelligence Discovery Lead (6 Month Secondment)

Customer Success Specialist

AI Data Adventurer Internship

Online News Reporter - Bucks Free Press & Reading Chronicle

Research & Editorial Internship, Water Sustainability