Helpdesk Work, Jobs in Caversham, Brk (with Salaries)

Helpdesk Coordinator
Q3 Services Group Limited —Theale
- £30,000 a month
- Part-time
- Hybrid work
- Management
- Customer service
- Communication skills
- Work from home
- Employee discount
Quick apply
23h
IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
10d
Business Support Administrator - FTC (18M)
Emcor —Theale
- Up to £28,550 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Referral programme
Quick apply
4d
Customer Facing IT Helpdesk Apprentice
DHL —Colnbrook
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Employee assistance programme
- Sick pay
4d
Heating Industry Technical Helpdesk Engineer
Navien Ltd —Guildford
- £32,000 - £40,000 a year
- Full-time
- Plumbing
- IT
- In-person
- Employee discount
- Bereavement leave
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
3d
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
IT Technical Services Manager
Eton College —Windsor
- Up to £50,000 a year
- Full-time
- Management
- Customer service
- School
- Employee assistance programme
4h
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Data Centre Supervisor
Emcor —Theale
- Full-time
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
11d
Helpdesk Supervisor
CBRE —Bracknell
- Full-time
- Maths
- AI
- Leadership
IT Operations Specialist
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Remote
- SharePoint
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Cloud Solutions Architect (AWS Infrastructure) UK remote
Genedata —Amersham
- Full-time
- Remote
- DevOps
- AWS
- IT
DCL Business Support Admin Assistant
SouthOxfordshireAndVale —Abingdon
- £33,565 - £39,271 a year
- Microsoft Office
- Data entry
- Time management
- Flexible schedule
Quick apply
Senior Broadcast Engineer - Support
Techex —Bracknell
- Full-time
- Azure
- AWS
- Computer networking
- Work from home
Quick apply
Service Delivery Executive
RM Education Limited —Abingdon
- Microsoft Excel
- Project management
- Communication skills
First Line Technical Support Engineer
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Weekend availability
- Azure
- English
- Microsoft Office
- Free parking
- Annual leave
Quick apply
First Line Technical Support Engineer (Shift Patterns)
Krome Technologies Ltd —Chertsey
- £24,000 - £30,000 a year
- Full-time
- English
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
IT Engineer
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Azure
- DevOps
- English
3d
Technical Services Manager
Academy of Contemporary Music —Guildford
- £30,000 - £37,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
Quick apply
2d

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Helpdesk Coordinator

Q3 Services Group Limited -
Theale

Quick apply

Job details

Permanent | Part-time
£30,000 a month
23 hours ago

Benefits

Employee mentoring programme
Work from home
Employee discount
Paid volunteer time

Qualifications

Management
Customer service
Facilities management
GCSE
Supply chain
Information security
Communication skills
Help desk

Full job description

Main Duties

The role of helpdesk co-ordinator is to end-to-end support the facilities management helpdesk, ensuring that requests are dealt with professionally and are completed within required service levels based upon accurate prioritisation and allocation. Using our CAFM software (Facilio) the helpdesk co-ordinator will log and monitor all reactive and planned works to ensure non-conformance is escalated appropriately, and that clients has live access to accurate information on the current status of all activities.

Knowledge, skills & experience required:

Pedigree in a service provider/client delivery working on a helpdesk an integrated FM relationship
Background in managing complex national supply chain to complete reactive/planned activities
Good understanding facilities management services and relevant legislation
Understanding of the importance of accurate and timely data
Experience of working with a CAFM package
Robust understanding of information security and areas such as GDPR
Ability to think from the point of view of an end user, customer, and operation
Background in using data in an FM environment to improve delivery

Successful candidate will have:

· Strong customer service skills

· Ability to effectively communication regardless of the level of the recipient

· Innate need to problem solve

· Zero tolerance approach to addressing health & safety risk

· Acute sense of pride in delivering great customer service

· Excellent communication skills (written & verbal)

· Good listening skills and ability to interpret data and problem solve

· Self-motivated and able to work on own initiative in a team environment

· Takes ownership and holds self-accountable for delivery within remit

· Collaborative and influencing skills

· Ability to work under pressure and meet deadlines and targets

· Does not allow difficulties to get in the way of quality and final delivery

Job Types: Part-time, Permanent

Pay: £30,000.00 per month

Benefits:

Employee discount
Employee mentoring programme
Paid volunteer time
Work from home

Education:

GCSE or equivalent (preferred)

Experience:

Help desk: 1 year (preferred)
Facilities management: 1 year (preferred)

Work Location: Hybrid remote in Theale (Berkshire, South East Region)

Quick apply

Refine Your Search

helpdesk jobs in caversham, brk

Helpdesk Coordinator

IT Helpdesk Team Lead

Business Support Administrator - FTC (18M)

Customer Facing IT Helpdesk Apprentice

Heating Industry Technical Helpdesk Engineer

2nd Line Engineer - Yateley

1st Line Support Analyst

IT Technical Services Manager

2nd Line Support Analyst

Data Centre Supervisor

Helpdesk Supervisor

IT Operations Specialist

Cloud Solutions Architect (AWS Infrastructure) UK remote

DCL Business Support Admin Assistant

Senior Broadcast Engineer - Support

Service Delivery Executive

First Line Technical Support Engineer

First Line Technical Support Engineer (Shift Patterns)

IT Engineer

Technical Services Manager

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