Claims manager Work, Jobs in Oxford, Oxf (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Leadership
- Employee discount
Commercial Manager
European Electronique —Witney
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
Quick apply
Account Manager
Oxford University Press —Oxford
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Employee discount
Interim Insurance Manager
University of Oxford —Oxford
- £56,623 - £65,336 a year
- Full-time
- Hybrid work
- Management
- Customer service
- University
- Annual leave
Outreach and Access Officer
Magdalen College —Oxford
- £30,378 - £38,784 a year
- Full-time
- Computer literacy
- Writing skills
- University
Quick apply
19h
Regional Estates Manager (Oxfordshire)
Anthem Schools Trust —Oxford
- £38,363 - £45,091 a year
- Full-time
- Management
- Training & development
- School
17h
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
Project Manager - Optical Communications
Archangel Lightworks —Oxford
- Full-time
- Agile
- Annual leave
Quick apply
19h
Ward Clerk
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
- IT
- Communication skills
2d
Commercial Manager
Sapphire Balconies LTD —Reading
- From £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Conflict management
- Free parking
- Work from home
Quick apply
3d
Finance Manager
Archangel Lightworks —Oxford
- Full-time
- Annual leave
- Work from home
Quick apply
6d
Research Support Administrator
Buckinghamshire New University —High Wycombe
- £26,093 - £28,778 a year
- Hybrid work
- Customer service
- University
- Organisational skills
- Employee discount
Programme Manager
Dalcour Maclaren —Bicester
- Continuous improvement
- Contracts
- Free parking
- Annual leave
Quick apply
Programme Administrator, Schmidt AI in Science Faculty Fellowship Programme
University of Oxford —Oxford
- Recruiting
- Organisational skills
- IT
- Annual leave
8d
After-Sales & Warranty Specialist
CCR (Carrier Commercial Refrigeration) —Abingdon
- Analysis skills
- HVAC
Staging Engineer- New Builds
M Group —United Kingdom
- Annual leave
- Employee assistance programme
20h
Business Development Manager –Hybrid/Home
Punter Southall Group —Reading
- Full-time
- Sales
- Business development
- Financial services
- Gym membership
Store Associate (23515)
Barnardo's —Oxford
- £13.45 an hour
- Customer service
- Computer literacy
- Supervising experience
- Annual leave
- Employee assistance programme
15h
Backs Warehouse Operative - DXF
DX Group —Thatcham
- Employee assistance programme

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claims manager jobs near oxford, oxf

Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

claims manager jobs in oxford, oxf

Service Business Operations Manager

Commercial Manager

Account Manager

Interim Insurance Manager

Outreach and Access Officer

Regional Estates Manager (Oxfordshire)

Customer Service Advisor

Customer Success Specialist

Project Manager - Optical Communications

Ward Clerk

Commercial Manager

Finance Manager

Research Support Administrator

Programme Manager

Programme Administrator, Schmidt AI in Science Faculty Fellowship Programme

After-Sales & Warranty Specialist

Staging Engineer- New Builds

Business Development Manager –Hybrid/Home

Store Associate (23515)

Backs Warehouse Operative - DXF

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