Information technology managers Work, Jobs in Bishopthorpe, Nyk (with Salaries)

Technology - Incident & Problem Manager
Pharmacy2U —Leeds
- Up to £60,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
11d
Head of IT Architecture & Data
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Lead Platform Operations Manager
HM Revenue and Customs —Leeds
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
17h
IT Service Manager- Leeds
FDM Group —Leeds
- Hybrid work
- Analysis skills
- IT
- Leadership
- Annual leave
10d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Lead Solution Data Architect in ARCHITECTURE
Bank of England —Leeds
- £80,320 - £90,360 a year
- Full-time
- Hybrid work
- Azure
- Management
- Driving
- Annual leave
- Flexible schedule
13d
IT Asset Coordinator
DFS —Doncaster
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Azure
- DevOps
- Microsoft Office
Senior Service Manager (Service Toolsets)
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
10d
Service Manager
NHS England —Leeds
- £57,528 - £64,750 a year
- Full-time
- Annual leave
11d
Head of Technology Services
Fronxx Technology & Business Solutions Ltd —Leeds
- £4,800 - £7,500 a month
- Full-time
- Microsoft Office
- IT
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
IT Service Analyst
Jet2.com and Jet2holidays —Leeds
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
6d
IT ReUse Project Lead
Community Furniture Stores —York
- £25,515 - £27,515 a year
- Part-time
Quick apply
Head of Software Support
System C —Leeds
- Full-time
- Continuous improvement
- IT
- AI
10d
Sports & Retail Service Lead
evoke —Leeds
- Weekend availability
- Hybrid work
- AWS
- Annual leave
- Work from home
IT Manager
Sigma Retail Group —Castleford
- Hybrid work
- Computer Science
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
6d
IT, Comms & Admin Officer
Citizens Advice —Wakefield
- £17,646.97 a year
14d
Service Transition Manager
Medicines and Healthcare products Regulatory Agency —Leeds
- Presentation skills
- Travel
- Organisational skills
4d

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Technology - Incident & Problem Manager

Pharmacy2U -
Leeds

Quick apply

Job details

Permanent | Full-time
Up to £60,000 a year
11 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Referral programme
Car scheme
Sick pay

Qualifications

Jira
ITIL Certification
GPhC
Incident management
ITIL
Problem management
Root cause analysis
NMC

Full job description

Role: Incident & Problem Manager

Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.

Salary: Up to £60K DOE, plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.

The Problem & Incident Manager sits at the heart of operational excellence, owning the end‑to‑end management of major incidents and ensuring fast, effective resolution when it matters most. The role drives accountability for SLA adherence while turning incidents into insight through thorough root cause analysis and problem management.

With a strong focus on continuous improvement, this role champions best practice across incident and problem lifecycles, enhancing processes, improving response, and increasing the reliability and resilience of services across the organisation.

Why you’ll love working with us

We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.

Financial security & rewards

Competitive contributory pension
Occupational sick pay
Long-service awards and refer-a-friend bonuses
Professional registration fees covered (GPhC, NMC, CIPD and more)
Cycle to Work and Green Car schemes (subject to eligibility)

Family-friendly

Enhanced maternity and paternity pay
Flexible hybrid working to help balance work and home life

Health & wellbeing

Private healthcare insurance at discounted rates (Aviva)
Employee Assistance Programme and in-house mental health support
Access to discounted gym memberships via Blue Light Card and benefits schemes
Regular health and wellbeing initiatives

Career growth

Strong commitment to CPD, training and professional development

Time off & flexibility

25 days’ annual leave, increasing with service
Buy and sell holiday scheme

Everyday perks & exclusive discounts

Blue Light Card and employee discount platform
Exclusive discounts at The Springs, Leeds
25% off health & beauty purchases
25% off Pharmacy2U Private Online Doctor services

Culture & community

Regular social events throughout the year

What you’ll be doing?

Partner with the Service Operations Manager to establish and maintain SLAs across the Service Desk
Continuously identify and implement improvements to problem and incident processes, supported by data and reporting
Own service incidents and incident processes, working closely with Service Operations and Service Desk teams
Support the IT Service team through training, coaching, and mentoring in problem and incident management
Monitor Service Desk activity to ensure incidents are actively managed and communicated to a high standard
Ensure all P1 and P2 incidents are managed effectively and resolved within SLA
Collaborate with the Service Transition team to ensure new services and projects are onboarded with clear incident management processes
Adhere to all legal, ethical, professional, and company standards
Work cross‑functionally with teams including customer service, purchasing, operations, and pharmacists
Contribute to a positive, collaborative, and engaging workplace environment

Who are we looking for?

Proven experience in Major Incident Management (MIM)
Strong expertise in incident and problem management
Experience managing SLAs and operational governance
Capability in root cause analysis (RCA) and trend analysis
Hands‑on experience with Jira Service Management
Knowledge of ITIL frameworks and service management best practices (ITIL Foundation desirable)
Experience working in fast‑paced operational environments
Service Desk operational experience
Understanding of service transition and change management processes
Experience building or improving Major Incident Management frameworks

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

#LI-OW1

Quick apply

Refine Your Search

information technology managers jobs in bishopthorpe, nyk

Technology - Incident & Problem Manager

Head of IT Architecture & Data

Lead Platform Operations Manager

IT Service Manager- Leeds

Helpdesk Lead

Lead Solution Data Architect in ARCHITECTURE

IT Asset Coordinator

Infrastructure and Cloud Services Manager

Senior Service Manager (Service Toolsets)

Service Manager

Head of Technology Services

IT Service Analyst

IT ReUse Project Lead

Head of Software Support

Sports & Retail Service Lead

IT Manager

IT, Comms & Admin Officer

Service Transition Manager

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