Mi manager Work, Jobs in Aldershot, Ham (with Salaries)

Operations Account Manager
Mitie —Camberley
- Full-time
- Communication skills
Maternity Fail Safe Officer
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Part-time
- Microsoft Powerpoint
9d
Senior Social Worker - Duty and Assessment (plus Welcome Payment of £7,000) (pay award pending)
Bracknell Forest Council —Bracknell
- £49,918 - £53,048 a year
- Full-time
- Bar
- Annual leave
- Employee assistance programme
10d
Data - Programmer
Computewell —Slough
- Oracle
- Computer Science
- SQL
Capital Modelling Consultant (Igloo) – Property & Casualty
WTW —Reigate
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
- Free parking
- Employee discount
Quick apply
13d
Technology Commercial Manager
Benchmark Capital —Horsham
- Full-time
- Microsoft Excel
- IT
6d
EMEA AML Officer
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Spanish
- Project management
- Organisational skills
- Annual leave
- Life insurance
Senior HR Advisor
Proactis —Reading
- £30,000 a year
- Full-time
- Hybrid work
- Management
- English
- Administrative experience
- Work from home
- Referral programme
Quick apply
6d
Data Delivery Manager
Claims Recruitment Services —Reigate

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Maternity Fail Safe Officer
Royal Surrey NHS Foundation Trust —Guildford
To be responsible for answering telephone enquiries and referring to other members of the Department as appropriate and when required contact and refer to other…
£29,812 - £32,715 a year
9d

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Operations Account Manager

Mitie -
Camberley

Apply Now

Job details

Permanent | Full-time

Qualifications

Account management
Communication skills

Full job description

Job overview

The Operations Account Manager is a key delivery role within Mitie Intelligence Risk & Advisory Services, responsible for the day to day operational management of client accounts and projects across the TRAICE capability.

Reporting directly to the Head of TRAICE, the role focuses on operational execution/efficiency, service quality, client satisfaction and is designed to blend closely and operate in continuous interoperability with the Operations Support Manager, drawing heavily on shared processes, data, planning and delivery coordination. Together, both roles ensure seamless operational execution, resilience, and performance across the business unit.

Main duties

Service Delivery

Lead and manage end-to-end service delivery across assigned client accounts, ensuring alignment with contracts, Statements of Work (SOW), SLAs, KPIs and quality standards.
Ensure delivery models (internal, hybrid, and contractor-led) operate efficiently, compliantly and profitably.
Work in close alignment with the Operations Support Manager to coordinate scheduling, logistics, compliance, documentation, and operational readiness.
Identify and manage service risks, dependencies, and delivery constraints, escalating to the Head of Operations (TRAICE) with clear mitigation strategies where required.
Ensure all operational delivery adheres to internal policies, regulatory requirements, and recognised standards (e.g. ISO 9001).

Account Management & Stakeholder Engagement

Act as the primary operational contact for assigned client accounts, building and maintaining strong, professional relationships.
Lead assigned client service reviews, governance meetings and performance discussions, supported by accurate and meaningful reporting.
Manage service escalations, delivery issues and client complaints, ensuring timely resolution and embedding continuous improvement.
Collaborate with internal teams, suppliers, and contractors to ensure seamless, joined-up delivery across all services.

Commercial Enablement & Sales Culture:

Support the Business Development Manager by providing operational insight and risk-based understanding of client environments to identify growth opportunities and promote additional services (MIRR and wider Mitie).
Contribute to a collaborative, sales-driven culture by sharing leads, customer intelligence and service insights across the business.

Financial & commercial governance

Raise, track and reconcile purchase orders, cost codes and billing requests in line with Mitie financial controls.
Monitor account-level budgets, costs and revenue to support forecasting, margin protection, and financial performance.
Work closely with Finance and Commercial teams to resolve invoicing queries and ensure accurate revenue recognition.

Client & stakeholder engagement

Build and maintain strong working relationships with assigned client contacts, inter co teams and suppliers/contractors.
Support client communications, scheduling, and debriefs, ensuring a professional and consistent service experience.
Liaise with internal MIRR teams (intelligence, risk, operations, business support) to ensure joined up delivery.
Lead, manage and collaborate across multi disciplinary teams including administration, finance, marketing, business development and strategic sales to ensure smooth day to day operations.

Quality assurance & continuous improvement

Support the application of quality assurance processes across TRAICE outputs and deliverables.
Maintain accurate operational records, management information (MI), trackers, and dashboards to support performance reporting and decision-making.
Identify opportunities for continuous improvement, driving efficiencies, service enhancements and lessons learned across operations.

General responsibilities

Act in accordance with Mitie values, policies, and professional standards at all times.
Undertake additional duties aligned to the role, capability, and evolving needs of the business.

Support duties

Support the Head of Operations (TRAICE) and working closely and collaboratively alongside the Operations Suport Manager, with data, to provide effective monthly and quarterly management reporting
Lead and attend meetings as required and share in the minute taking / distribution and following through on defined actions/owners.
Be aware of all MIRAs service offerings and products to ensure alignment and cohesion of converged services
Assist the growth and retention of business through our sales and business development capabilities.
Undertake any other duties required to meet the demands of the business

Person Specification

Essential

Experience in operational coordination, account management or service delivery within security, intelligence, risk or professional services environments.
Strong understanding of financial and commercial controls (POs, cost coding, billing, forecasting).
Proven ability to manage multiple workstreams simultaneously in a fast paced environment.
Strong stakeholder management and communication skills.
High levels of organisation, attention to detail, and accountability.

Desirable

Experience supporting risk, intelligence, assurance, or protective security services.
Familiarity with large enterprise systems, matrixed environments and governance frameworks (e.g. Coupa, CRM, internal reporting).
Experience working with sensitive information and regulated or security focused environment.

Health and Safety responsibilities

Follow Group and company policies and procedures at all times;
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
Use all work equipment and personal PPE properly and in accordance with training received;
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

Ensure compliance with Mitie's information security procedures in all activities;
Proactively identify and report security risks to your manager;
Report actual and suspected security incidents;

Apply Now

Refine Your Search

mi manager jobs in aldershot, ham

Operations Account Manager

Maternity Fail Safe Officer

Senior Social Worker - Duty and Assessment (plus Welcome Payment of £7,000) (pay award pending)

Data - Programmer

Capital Modelling Consultant (Igloo) – Property & Casualty

Operations / Service Director

Technology Commercial Manager

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Data Delivery Manager

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