Technical support agent Work, Jobs in Collyhurst, Gtm (with Salaries)

Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Solutions Specialist
Bright HR Limited —Manchester
- Up to £28,000 a year
- Management
- Sales
- Employee assistance programme
- Employee discount
2h
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Azure
- Military
- Salesforce
Solutions Architect – Contact Center (Cloud & AI)
Johnson Controls —Manchester
- Full-time
- Computer Science
- Bachelor's degree
- APIs
AI Solutions Business Analyst
ServisBOT —Manchester
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Engineering
- Work from home
Quick apply
Legal Assistant
Smart Law Solicitors —Huddersfield
- From £12.21 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Strategic Alliances Manager, EMEA - United Kingdom
JumpCloud —Manchester
- Full-time
- Remote
- English
- AWS
- Bachelor's degree
Quick apply
Analytical Engineer
On the Beach —Manchester
- Full-time
- Hybrid work
- SQL
- Contracts
- AI
- Annual leave
- Work from home
14d
HR & AI Systems Architect
Fortive —Manchester
- Azure
- Oracle
- DevOps
11d
Ticketing Operations Supervisor
Factory International —Manchester
- £30,055.40 a year
- Weekend availability
- Management
- Customer service
- Supervising experience
8d
Tax Manager
Fanatics (International) Limited —Manchester
- Oracle
- ERP systems
- Tax experience
Quick apply
Works Coordinator
Regenda Group —St Helens
- £29,813 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
4d
Senior UX Designer
Street Group —Manchester
- £50,000 - £68,000 a year
- Full-time
- Hybrid work
- In-person
- Work from home
- Flexible schedule
Quick apply
Responsible AI Lead
Lloyds Banking Group —Manchester
- £90,440 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- Java
- Master's degree
Sub-Agent
Kier Group —Warrington
- Part-time
- Hybrid work
- Civil engineering
- Travel
- Annual leave
- Flexible schedule
Real Estate Partner
Gateley —Manchester
- Business development
- Leadership
- Annual leave
- Employee assistance programme
AI Engineer
CarFinance247 —Manchester
- Up to £60,000 a year
- Azure
- Computer Science
- System design
Quick apply
Senior Cloud Security Engineer (SecOps)
Beyond —Manchester
- Full-time
- Hybrid work
- Azure
- AWS
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Head of Partnerships
Street Group —Manchester
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- APIs
- Flexible schedule
Quick apply
Planning Agent
Aira —Manchester
- Hybrid work
- CRM software
- Annual leave
- Employee discount
Quick apply

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Technical Support Agent Level 2

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£32,000 a year
6 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Driving Licence
Azure
Computer Science
Kubernetes
Ansible
Microsoft SQL Server
Bash (Unix shell)
Docker
Bachelor's degree
Terraform
Scripting
IT
Linux
Root cause analysis
Communication skills
Python
PowerShell
Active Directory

Full job description

Job Role

This is an office based position.

Please have full right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Shift pattern: 6.00am - 2.30pm, 2.00pm - 10.30pm, 10.00pm - 6.30am

28 days annual leave per year (Includes working weekends and Bank holidays)

Location: Booths Park, Chelford Road, Knutsford, UK : Preferrable to hold a driving license as we are based remote

Position Overview:
As a Technical Support Agent (L2), you will provide advanced technical support for Custodia’s products and services, focusing on troubleshooting and resolving complex issues while escalating only the most advanced cases. You will work closely with the Tech Support Team Lead and other team members to ensure timely resolution of support requests, maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions.

Key Responsibilities:
Technical Support & Troubleshooting:

Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs.

Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation.

Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance.

Provide detailed root cause analysis for recurring issues and propose solutions to improve system stability.

Perform intermediate-level configurations, installations, maintenance and updates on Custodia’s hybrid cloud and on-premises systems.

Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices.
System Monitoring & Maintenance:

Monitor system performance and resource utilization, identifying areas for optimization.

Ensure platform performance meets defined KPIs, escalating deviations when necessary.

Assist in configuring, maintaining, and updating infrastructure as code tools like Terraform and Ansible.

Support and maintain the CI/CD pipelines under the direction of senior engineers or team leads.

Ensure all technical documentation is accurate and up-to-date for internal use.

Customer Interaction & Case Management:

Communicate with customers to gather detailed information about technical issues and provide timely updates on case progress.

Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured.

Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns.
Team Collaboration & Knowledge Sharing:

Actively participate in team meetings, training sessions, and technical discussions to enhance overall team knowledge.

Share insights and lessons learned from resolved incidents to help reduce repeat issues.

Foster a culture of collaboration and teamwork to improve service delivery and team efficiency.
Operational Efficiency & Process Improvement:

Proactively identify opportunities to improve processes, tools, and workflows for technical support.

Provide input on alarming and threshold configurations to ensure optimal system monitoring.

Contribute to building and maintaining a robust knowledge base for recurring issues and best practices.

Participate in post-incident reviews and contribute to implementing preventive measures to reduce similar issues.

Qualifications & Skills:
Required Technical Skills:

2+ years of experience supporting IT enterprise level infrastructure or a related technical role.

Strong knowledge of mixed Windows Server (2012-2019) and Linux (RedHat), SQL Server, Networking, and Active Directory.

Familiarity with cloud environments (e.g., Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Proficiency in scripting languages (e.g., PowerShell, Python, Bash).

Experience working with ticketing systems and adhering to SLAs/KPIs.

Exposure to voice recording platforms, IP networks, or storage technologies is a plus.

Preferred Skills:

Basic understanding of CI/CD pipelines and infrastructure as code tools (e.g., Terraform, Ansible).

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.

Certifications such as ITIL Foundation, Microsoft Azure, or equivalent are highly desirable.
Key Traits & Soft Skills:

Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur.

Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions.

Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear and empathetic communication.

Teamwork: Collaborates effectively with team members, mentors junior staff, and contributes to shared goals.

Productivity: Manages tasks independently, prioritizes effectively, and meets deadlines consistently.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in collyhurst, gtm

Technical Support Agent Level 2

Customer Solutions Specialist

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Solutions Architect – Contact Center (Cloud & AI)

AI Solutions Business Analyst

Legal Assistant

Strategic Alliances Manager, EMEA - United Kingdom

Analytical Engineer

HR & AI Systems Architect

Ticketing Operations Supervisor

Tax Manager

Works Coordinator

Senior UX Designer

Responsible AI Lead

Sub-Agent

Real Estate Partner

AI Engineer

Senior Cloud Security Engineer (SecOps)

Head of Partnerships

Planning Agent

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