Help desk analyst Work, Jobs in Harlow, Ess (with Salaries)

IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
16h
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
1d
Data Operations Analyst
Janus Henderson —London
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- Hybrid work
- CRM software
- Azure
- DevOps
- Employee assistance programme
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Asset Backed Securities Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
2d
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
12d
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —London
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Software Developer/Analyst
International Rescue Committee —London
- £45,954 - £53,614 a year
- Spanish
- English
- Software development
12d
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Financial services
- Communication skills
- Negotiation
- Annual leave
Support Engineer
PolyAI —London
- Hybrid work
- English
- AI
- Analytics
- Annual leave
- Work from home
Quick apply
8d
Sustainability Analyst
Radley Yeldar —London
- Full-time
- Hybrid work
- Data analysis skills
- Research
- AI
Quick apply
6d
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
Staff Data Analyst
Lokalise —London
- Full-time
- Remote
- Azure
- Computer Science
- Master's degree
- Flexible schedule
Quick apply
Data & Operations Assistant
NEXT —London
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
QA Analyst | Enterprise Technology [Automation Engineer]
Marex —London
- Full-time
- Quality control
- AI
- Communication skills
Quick apply

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IT Service Desk Analyst

Elexon -
London

Apply Now

Job details

£40,000 a year
16 hours ago

Benefits

Company pension
Private medical insurance

Qualifications

Technical troubleshooting
Desktop support
Azure
Stakeholder liaison
User account provisioning
Ticket management
Microsoft Exchange
User account management
Continuous improvement
IT permissions management
Ticket management systems
Customer support
Communication skills
Microsoft Azure
PowerShell scripting
Intune
Mobile devices

Full job description

We’re looking for an IT Service Desk Analyst (Grade 9) to join the Technology Operations team at Elexon on a permanent basis.

In this role, you’ll provide 1st and 2nd line IT support across Elexon, ensuring colleagues receive a high-quality, responsive IT service. You'll support end-user devices, Microsoft 365 services, identity management, and operational processes while working closely with third-line engineers and suppliers to resolve issues and continuously improve the user experience.

This is an excellent opportunity for someone looking to build their career across Microsoft 365, cloud technologies, endpoint management, and IT Operations within a modern technology environment.

What you’ll do:

Provide 1st and 2nd line IT support for end users across deskside and remote environments
Support and administer Microsoft 365, including Exchange Online, Teams, Entra ID, Intune, Defender, licensing, and mailbox management
Build, configure, deploy, and decommission laptops and end-user devices
Manage user accounts and access for starters, movers, and leavers
Troubleshoot hardware, software, Microsoft 365, and connectivity issues
Perform routine operational checks and support service desk reporting
Work closely with third-line engineers and suppliers to resolve incidents and support service improvements
Maintain accurate documentation, knowledge articles, and Local Working Instructions (LWIs)
Contribute to improving service quality, processes, and the end-user experience
Participate in out-of-hours support when required

What you’ll bring:

Experience providing 1st and 2nd line IT support within a Service Desk or End User Computing environment
Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, and Intune
Experience building, deploying, and supporting laptops and mobile devices
Strong troubleshooting and fault-finding skills across hardware, software, and Microsoft technologies
Experience managing user accounts, permissions, and access controls
Excellent customer service and stakeholder communication skills
Experience working with IT ticketing systems and managing incidents and service requests
Ability to prioritise workload and work effectively in a fast-paced support environment
Knowledge of ITIL service management principles (desirable)
Experience with PowerShell, Microsoft Teams Rooms, AV technology, networking fundamentals, or Microsoft Azure (desirable)

What’s in it for you:

£40,000
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

help desk analyst jobs in harlow, ess

IT Service Desk Analyst

End User Support Analyst

Data Operations Analyst

Associate Data Analyst

Trading Data & AI Analyst

IT Support Analyst Apprentice

Asset Backed Securities Analyst

Deskside Support Analyst

Service Desk Analyst

Service Desk Analyst - Shared Services

Service Desk Analyst

Software Developer/Analyst

Collections Specialist

Support Engineer

Sustainability Analyst

Service Desk Analyst

IT Service Desk Analyst

Staff Data Analyst

Data & Operations Assistant

QA Analyst | Enterprise Technology [Automation Engineer]

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