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Guest Service Assistant

Almondsbury Inn & Lounge
Bristol

Quick apply

Job details

Part-time
£11.50 - £12.71 an hour

Benefits

Discounted or free food
Employee assistance programme

Qualifications

Guest check-in and check-out
Guest relations
Multilingual
Complaint handling
Bar service
Phone etiquette
Communication skills

Full job description

Guest Service Assistant

Almondsbury Inn & Lounge, Bristol

Job Description

Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.

The Role of Guest Service Assistant

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

Responsibilities:

Greet and welcome guests in a friendly and professional manner
Provide excellent customer service and address guest inquiries and concerns
Check guests in and out of the hotel, ensuring accuracy of information
Assist guests with luggage, transportation, and other requests
Handle guest complaints or issues promptly and effectively
Maintain knowledge of hotel services, amenities, and local attractions
Process payments and maintain accurate records
Collaborate with other hotel staff to ensure a seamless guest experience

Skills:

Strong hospitality skills with a genuine desire to provide exceptional guest service
Bilingual or multilingual proficiency is a plus
Excellent communication skills, both verbal and written
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Professional phone etiquette and customer service skills
Familiarity with hotel operations and reservation systems is preferred

As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.

Please note that this is not an exhaustive list of responsibilities or skills required for this position.

Benefits

£30 BB per night colleague rate
£60 BB per night for Friends and Family rate
Celebration of milestone employment anniversaries
50% off Food & Beverage in our hotels
Meals on duty provided
Access to Hospitality Rewards
Offerings from retail and dining discounts
Employee Assistance Programme and same day on-line GP appointments
Quarterly Shining Star recognition
Annual colleague celebrations