Senior administrator Work, Jobs in Malvern, Wor (with Salaries)

Senior Client Services Administrator
Attivo Group —Cheltenham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
8d
Senior Software Developer
NCC Group —Cheltenham
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- JavaScript
- Annual leave
Quick apply
Senior School Administrator
Honeywell Primary School —Worcester
- £28,598 - £31,022 a year
- Administrative experience
- Organisational skills
- School
8d
Senior Administration Officer - Permanent - Gloucester - Full Time / Part Time
HM Prison & Probation Service —Gloucester
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
2d
Senior Administrator
Security Strong Holdings —Gloucester
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Health & wellbeing programme
Quick apply
8d
Retail Performance Manager, Cotswolds Designer Outlet
Cotswolds Designer Outlet —Tewkesbury
- Up to £41,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
9d
IT Support Administrator - Second Tier
Plumbworld (Online Home Retail Ltd.) —Evesham
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Appraisal/Revalidation and Job Planning Co-ordinator, Band 5
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £32,073 - £39,043 a year
- Full-time
- Administrative experience
- Team management
- Communication skills
1d
Apprentice Mortgage Financial Services Administrator
Warren & Co —Gloucester
- £15,600.00 - £24,784.50 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
Quick apply
10d
Health and Safety Administrator
West Point Costruction Limited —Redditch
- From £1 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Organisational skills
- Free parking
- Flexitime
Quick apply
1d
Team Administrator Recovery West
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Part-time
- Organisational skills
9d
Podiatry Patient Administrator
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- Communication skills
- Annual leave
9d
HR Advisor
Wates —Redditch
- Human resources
- Communication skills
11d
Head of Cyber, Band 8b
Gloucestershire Hospitals NHS Foundation Trust —Gloucester
- £66,582 - £77,368 a year
- Full-time
- Annual leave
- Employee discount

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Senior Client Services Administrator

Attivo Group -
Cheltenham

Quick apply

Job details

Full-time
8 days ago

Benefits

Company pension
Work from home
Private medical insurance

Qualifications

Microsoft Word
Financial planning
Microsoft Excel
Microsoft Outlook
Microsoft Office
Continuous improvement
Organisational skills
Business coaching
Communication skills

Full job description

About Attivo:

Attivo are Lifestyle Financial Planners.

We’re a privately owned company. We prefer it that way. It means we’re free to do what we feel is best for our clients and our people. Our work is all about our clients. We pride ourselves on being completely transparent, open and honest – an approach that builds trust with our clients and inspires their financial confidence.

Our experienced, highly qualified financial specialists and expert support teams are committed to delivering more for all our clients. Our independent status and unique approach to understanding our clients, their preferences and their motivation, sets us apart. We will build and provide ongoing support for a bespoke financial plan aimed at fulfilling our clients' lifestyle needs.

Whether you’re a private client or a business accessing our corporate services, you can rely on a clear, consistent service from your Financial Planner and from our experienced teams.

About the Role:

We are looking for an experienced and proactive Senior Client Services Administrator to join our Client Services team.

This is an exciting opportunity for someone with strong Financial Planning administration experience who is looking to take the next step in their career. As a senior member of the team, you will play a key role in supporting the early stages of the client journey, ensuring client enquiries, data changes, Letters of Authority (LOAs), pre-meeting preparation and administrative workflows are completed accurately and efficiently.

You will act as a subject matter expert for key client service processes, handling more complex client queries, supporting colleagues with procedural guidance, and helping to drive consistency, quality and continuous improvement across the team.
Working closely with Financial Planners, support teams and key stakeholders, you will help ensure an exceptional client experience while supporting operational excellence across the business.

About You:

You are an experienced Financial Planning administrator with excellent organisational skills and a passion for delivering outstanding client service.

You enjoy supporting and developing others, have a keen eye for detail, and take pride in maintaining high standards of accuracy and professionalism. You are confident handling complex cases and enjoy finding solutions to challenges while ensuring positive outcomes for both clients and colleagues.

You will be comfortable managing competing priorities, working independently, and contributing to the continuous improvement of processes and team performance.

This role will be based in our Cheltenham Head Office with the successful applicant required to work from Cheltenham for a minimum of three days per week.

Key Responsibilities Include:

Delivering all Client Services Administrator duties to a consistently high standard.

Acting as a subject matter expert for key client lifecycle processes, including:

Letters of Authority (LOAs)

Data updates

Existing policy schedules

Client retention

Reallocations

Offboarding activities

Handling complex and escalated client queries professionally and efficiently.

Supporting colleagues with procedural guidance and best practice.

Assisting with the onboarding, training and mentoring of new starters.

Contributing to the development and maintenance of training materials, guides and process documentation.

Performing quality checks on administrative output and identifying trends or areas for improvement.

Managing complex information gathering, provider chases and detailed client cases.

Supporting operational improvement initiatives and project work across the department.

Providing cover for colleagues and supporting the Team Leader during peak periods when required.

Preparing and coordinating pre-meeting information and client documentation.

Supporting meeting bookings, client correspondence and administration activities throughout the client lifecycle.

Essential Skills and Experience:

Previous experience within a Financial Planning or regulated environment.

Excellent organisational skills and high attention to detail.

Proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook (Office 365).

Confident in handling varied client interactions, with empathy and professionalism.

Strong written communication skills, with the ability to produce well-presented documents.

Capable of managing multiple tasks and prioritising workload effectively.

Able to handle sensitive and confidential information with discretion and professionalism

Desirable Skills and Experience:

Working towards, or interested in studying, Financial Planning qualifications.

Previous experience supporting or coaching colleagues.

Ability to identify inefficiencies and support continuous improvement.

Strong problem-solving mindset and confidence handling escalated client queries.

Competency using CRM systems, preferably Intelligent Office.

A minimum of 5 GCSEs at Grade A-B (or equivalent) including Maths and English.

Salary and benefits:

Negotiable depending on experience

Attivo also offers:

Non-contributory Pension Scheme (8%)

Private Medical Insurance

Cashplan

Income Protection

Critical Illness

Death in Service

Parking allowance

Generous holiday allowance, rising with length of service

Work from home and flexible working available

Excellent culture, promoting employee wellbeing and engagement.

Recruitment Policy
Attivo is committed to being an Equal Opportunities employer. If you require reasonable adjustments at any stage of the recruitment process, please let us know and we will endeavour to make the process as accessible and as fair as possible.

Please be aware that any offer of employment will be subject to satisfactory completion of pre-employment vetting as outlined by the Financial Conduct Authority (FCA). This may include but not limited to adverse financial history, criminal records, UK directorship and disqualifications check.

Attivo do not use recruitment agencies, and we respectfully ask that agencies do not contact us regarding posts advertised on this site.

Privacy Policy
Please visit our website to view our full privacy policy for prospective employees.

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