2nd line support engineer Work, Jobs in Bow, Gtl (with Salaries)

IT Support Engineer
VITS Ltd —London
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- Azure
- Up to 50% travel
- Travel
- Bereavement leave
- Sick pay
Quick apply
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
2nd Line Engineer
ME+EM —London
- Full-time
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance programme
Quick apply
IT Site Engineer
Arriva Limited —London
- Azure
- Customer service
- Windows
Quick apply
11d
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Software troubleshooting
- Annual leave
- Gym membership
Quick apply
IT Service Engineer
The Gym Group —Clapham Junction
- Full-time
- Hybrid work
- Computer networking
- Communication skills
5d
Junior Support Engineer
Barnes Roffe —London
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
Quick apply
5d
Network Operations Engineer
Boldyn Networks —London
- Full-time
- Computer networking
- Linux
Onsite Engineer
Cardonet —London
- Microsoft Office
- IT
- In-person
- Referral programme
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- IT
- Annual leave
Quick apply
1d
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
ICT Technician - Schools
hireful —Wembley
- £29,000 - £33,000 a year
- Full-time
- IT
- School
- Teaching
Quick apply
4d
IT Support Engineer
Leidos —London
- £28,800 - £33,900 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- SQL
- Annual leave
- Work from home

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IT Support Engineer

VITS Ltd -
London

Quick apply

Job details

Full-time
£27,000 - £33,000 a year

Benefits

Company pension
Transport links
Bereavement leave
Sick pay

Qualifications

Azure
Firewall
Virtualisation
IT support
Mobile device management
Organisational skills
SharePoint
Solarwinds
Mac OS
Cybersecurity
Communication skills
Active Directory
Intune

Full job description

Are you seeking a dynamic role where no two days are the same? If you're a hands-on IT professional who thrives on problem-solving, supporting users, and ensuring seamless operations, this could be your ideal next career move.

We're seeking an Support Engineer to join our supportive, fast-paced team. In this role, you'll handle the resolution of support tickets via our service desk, providing 1st and 2nd line troubleshooting for user issues. You'll occasionally visit customer sites to deliver high-quality service, demonstrating strong interpersonal skills, a customer-focused mindset, and the ability to collaborate effectively as a team player. We value technical competence paired with a proactive and consistent approach.

What You'll Do

Your days will be varied and engaging, with responsibilities including:

- Delivering 1st and 2nd line technical support, including on-site assistance across multiple locations in and around London

- Troubleshooting issues with Windows devices, Macs, mobile devices and printers

- Offering clear, friendly guidance to clients and end-users

- Logging and managing support tickets in collaboration with the service desk team

- Liaising with suppliers and third parties to resolve escalated issues

- Conducting client site audits and identifying opportunities for improvements

The variety in your workload will keep things exciting and rewarding.

What We're Looking For

We're searching for a confident, adaptable individual who enjoys direct interaction with end-users. Essential qualifications include:

- At least 2 years of experience on a service desk and on-site user support

- Strong knowledge of Microsoft technologies, including Windows 11, Microsoft 365, Teams, SharePoint and OneDrive admin experience

- Knowledge of Google Workspace

- Knowledge of Cyber Security and best practices in line with Cyber Essentials and ISO27001

- Active Directory, Entra (AAD) and Intune

- Familiarity with EDR Antivirus solution management and install on devices

- Experience with Wi-Fi access points and switches

- Solid experience with both MacOS for MacBook support and iPhone native email support

- A calm, methodical approach to troubleshooting

- Excellent communication and organizational skills

- A professional, presentable demeanour

- MSP experience would be most desirable

Nice to Have

These aren't mandatory, but they'll help you hit the ground running:

- Understanding of Group Policy and mobile device management (MDM)

- Knowledge of backup systems, Azure services, and virtualization

- Networking basics, including VLANs, Wi-Fi or any firewall knowledge

- Familiarity with tools like ManageEngine, Vipre/MIME Cast Email security and filtering, N-Able/Ninja One RMM, or similar platforms

- A passion for exploring new technologies and emerging IT solutions and Ai platforms

Why Join VITS Ltd?

This is an opportunity to become part of a team that equally values initiative and collaboration. You'll enjoy autonomy in your daily tasks, supported by colleagues invested in your success. Additional perks include:

- Expanding your expertise across a diverse technology stack

- Working in varied environments and witnessing the tangible impact of your contributions

- Access to ongoing training and professional development

- A culture that fosters ideas, innovation, and personal growth in Ai and automation

- Hybrid working arrangements for better work-life balance

- Company mobile and laptop provided

If you're reliable, personable, and eager to make a meaningful difference in IT, we'd love to hear from you.

Apply today and embark on your next chapter with VITS Ltd.

*Please note: In accordance with UK employment law, candidates must be eligible to live and work in the UK. Proof of eligibility will be required upon offer.*

Job Type: Full-time

Pay: £27,000.00-£33,000.00 per year

Benefits:

Bereavement leave
Company pension
Sick pay
Transport links

Ability to commute/relocate:

London SW6 3PA: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Willingness to travel:

50% (preferred)

Work Location: Hybrid remote in London SW6 3PA

Quick apply

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