Customer service representative Work, Jobs in Newtownabbey, Nir (with Salaries)

Customer Service Agent
firmus Energy —Newtownabbey
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Radius Housing —Holywood
- £25,583 - £26,824 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
12d
Customer Service Advisor
Decathlon UK —Belfast
- Part-time
- Merchandising
- Communication skills
- Profit sharing
- Employee discount
Customer Service Representative
HCLTech —Belfast
- Communication skills
5d
Customer Service Agent
RiverRidge —Belfast
- Full-time
- Continuous improvement
- Organisational skills
- Computer skills
- Free parking
- Annual leave
13d
Customer Representative - Newtownards
Nationwide Building Society —Newtownards
- £26,500 a year
- Part-time
- Banking
3d
Customer Service Assistant - Little Donegal St.
BoyleSports —Belfast
- Customer service
- Team management
- POS
Quick apply
Customer Operations Associate
Raylo —Belfast
- Hybrid work
- Bachelor's degree
- Continuous improvement
- AI
- Work from home
Quick apply
12d
Road Logistics Customer Service Specialist
Kuehne+Nagel —Belfast
- Customer service
- Continuous improvement
- Organisational skills
Customer Service Agent - PART TIME - Belfast International Airport
Swissport International AG —Belfast
- £13.57 an hour
- Part-time
- English
- Communication skills
- Free parking
- Employee assistance programme
11d
Customer Service Advisor - 12 Months Fixed-Term Contract
TrustFord —Newtownards
- Customer service
- Computer literacy
- Hotel
- Annual leave
- Employee discount
Customer Service Support Officer - CSSO
Aramark Ireland —Belfast
- £13.30 an hour
- Full-time
Quick apply
Customer Services Advisor
Halfords —Belfast
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
2d
Senior Associate, Private Client Services, Advisory, Tax, Belfast or Derry, Londonderry
EY —Belfast
Customer Service Advisor
TrustFord —Newtownabbey
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
13d
Customer Service Specialist
Ziggicig —Belfast
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Store discount
- Employee discount
Quick apply
2d
Customer Service Advisor
GLL —Belfast
- £27,351.61 a year
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Customer Support and Collections Associate
Close Brothers —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
Customer Service Advisor (12 Month FTC)
Brenntag UK Limited —Belfast
- Continuous improvement
Quick apply
Customer Service Assistant - Sandy Row (Sunday Work)
BoyleSports —Belfast
- Every weekend
- Customer service
- Team management
- POS

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Customer Service Agent

firmus Energy -
Newtownabbey

Quick apply

Job details

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
GCSE
Microsoft Office Suite
Complaint handling
Computer skills
Customer interaction
Communication skills

Full job description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we're looking for passionate individuals to join us at the forefront of this change. As part of our team, you'll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Due to continued growth, we are excited to be expanding our Customer Services Team and are now seeking a Customer Service Agent to join us. As a Customer Service Agent, you will be the first point of contact for potential and existing customers. You will be responsible for handling customer enquiries, delivering best-in-class service, and providing essential administrative support to ensure the smooth running of the Customer Services function.

This is an excellent opportunity to be part of a growing team where you will play a key role in shaping the customer experience and supporting our ongoing success.

Role Responsibilities

Answer incoming calls demonstrating first-class customer service, advising or redirecting queries as appropriate.
Have excellent telephone manner, be enthusiastic with a 'can do' attitude
Administration of customer queries via email or online
Handle and resolve customer complaints in line with the company values
Take ownership of customer requests, aiming to provide 1st call resolution
Customer Services administration is required
Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business
Undertake any additional duties as directed by the Customer Service Team Lead

Skills, Knowledge and Expertise

Essential Criteria

Minimum of 5 GCSE passes (or equivalent), including English and Maths at Grade C or above
Experience in a customer-facing role, with a proven ability to manage high volumes of inbound queries via phone, email, or live chat
Demonstrated ability to investigate and resolve customer queries at the first point of contact
Strong IT literacy, including proficiency in Microsoft Office and the ability to work across multiple systems simultaneously
Excellent verbal and written communication skills, with the ability to convey information clearly
Ability to work effectively as part of a team
A customer-first approach with a positive attitude

Desirable Criteria

Previous experience working in the gas/utility industry
Previous experience in a call centre environment
Awareness of energy regulations (e.g. customer rights, support for vulnerable customers)
Experience working to KPIs (e.g. call handling time, first call resolution, CSAT scores)
Ability to follow regulatory and compliance requirements
Strong call control, active listening, and rapport-building skills

Benefits

37.5 Annual Leave Days inclusive of Bank Holidays
Up to 15% performance bonus
Hybrid working after training
Private Medical Cover
Enhanced pension plan
Life assurance
Group income protection
Enhanced maternity benefits
Enhanced sick pay
Recognition programs
Long service awards

Career Progression

Dedicated development opportunities
Training and upskilling support

On-Site Facilities

Free on-site parking
Electric car charging points
New modern office space
High tech workstations

About firmus energy

firmus energy (supply) is Northern Ireland's leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Privacy

You can view our privacy notice for more information.

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