Lead machine learning engineer Work, Jobs in Astley, Gtm (with Salaries)

Software Engineer (Support Function Lead / Support Engineer)
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
Finance Transformation & Automation Lead
CAML —Wigan
- £65,000 - £75,000 a year
- Full-time
- ERP systems
- Analysis skills
- Contracts
10d
Lead Brand Creative
Club L London —Manchester
- Presentation skills
- Travel
- AI
- Annual leave
- Employee discount
Quick apply
Healthcare Strategic Lead, UK Public Sector Healthcare
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Sales
- AWS
- Leadership
Data Platform & Analytics Lead (Microsoft Fabric / AI Enablement)
BCN Group —Manchester
- Full-time
- Hybrid work
- Azure
- Management
- Machine learning
- Annual leave
- Employee assistance programme
Quick apply
MHST Service Lead
Manchester University NHS Foundation Trust —Sale
- £57,528 - £64,750 a year
- Full-time
- University
- AI
- School
14d
Network Team Lead
AO World —Bolton
- AWS
- Computer networking
- Free parking
- Employee discount
CRM Lifecycle Lead - 12 Month FTC Maternity Cover
On the Beach —Manchester
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Work from home
IT Lead
Krempel UK Ltd —Preston
- £38,000 - £40,000 a year
- Full-time
- Azure
- English
- AWS
- Free parking
- Annual leave
Quick apply
2d
Lead Business Analyst
Health Research Authority —Manchester
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
10d
Lead Azure Cloud Engineer
AND Digital —Manchester
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
Quick apply
Team Lead Multi-Agency Triage
Manchester University NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Part-time
- University
- Driving
- AI
11d
Senior Partner Sales Manager, WWPS UK Public Sector Partner Team
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Sales
- Business development
- AWS
10d
Partner Sales Manager, WWPS UK Public Sector Partner Team
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- Sales
- Business development
- AWS
10d
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- AWS
- Communication skills
Neurodevelopmental and Behavioural Interventions Lead
Manchester University NHS Foundation Trust —Salford
- £57,528 - £64,750 a year
- Full-time
- University
- AI
10d
Lead Product Designer - L6
Street Group —Manchester
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Bar
- AI
- Work from home
- Flexible schedule
Quick apply
Senior Specialist, Client Processing Team Lead
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
- Financial services
- AI
Business Solution Lead - Syngenta Professional Solutions (SPS)
Syngenta Group —Manchester
- Full-time
- Master's degree
- APIs
- AI
- Life insurance
Quick apply
Windows Server Engineering Lead
Barclays —Knutsford
- Azure
- AWS
- Python
4d

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Software Engineer (Support Function Lead / Support Engineer)

Byteful.com
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

About Byteful

Our residential proxy network is used by web scraping, automation and agentic AI companies worldwide. We support thousands of customers across 195+ countries and process 25+ billion proxy requests per month, with +252% YoY platform sign-up growth. We've grown to seven figures in ARR without raising a penny, and we're just getting started.

Software Engineer (Support Function Lead / Support Engineer)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Software Engineer (Support Function Lead / Support Engineer) to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

lead machine learning engineer jobs in astley, gtm

Software Engineer (Support Function Lead / Support Engineer)

Finance Transformation & Automation Lead

Lead Brand Creative

Healthcare Strategic Lead, UK Public Sector Healthcare

Data Platform & Analytics Lead (Microsoft Fabric / AI Enablement)

MHST Service Lead

Network Team Lead

CRM Lifecycle Lead - 12 Month FTC Maternity Cover

IT Lead

Lead Business Analyst

Lead Azure Cloud Engineer

Team Lead Multi-Agency Triage

Senior Partner Sales Manager, WWPS UK Public Sector Partner Team

Partner Sales Manager, WWPS UK Public Sector Partner Team

Major Incident Manager Lead

Neurodevelopmental and Behavioural Interventions Lead

Lead Product Designer - L6

Senior Specialist, Client Processing Team Lead

Business Solution Lead - Syngenta Professional Solutions (SPS)

Windows Server Engineering Lead

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