Service desk manager Work, Jobs in Bacup, Lan (with Salaries)

Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Quick apply
Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
Service Desk Manager - Enterprise Markets
Gamma —Bradford
- Full-time
- Presentation skills
- In-person
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
CMDB Manager
Betfred —Manchester
- £43,159 - £56,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Mentoring
- Free parking
- Annual leave
Quick apply
Incident Manager - Relaunch@Capgemini
Capgemini Sogeti —Manchester
- Management
- Organisational skills
- Communication skills
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- CRM software
- Communication skills
- Gym membership
Quick apply
IT Support Engineer
ITWiser LLP —Guiseley
- £26,000 - £32,000 a year
- Full-time
- Customer service
- Travel
- Mentoring
- Free parking
- Life insurance
Quick apply
8d
Infrastructure Engineer
Thales —Cheadle
- Full-time
- Bachelor's degree
- Agile
- Linux
- Annual leave
- Employee discount
Service Desk Manager
OCU Group —Preston
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
3d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- Budgeting
- Leadership
- Free parking
- Annual leave
Quick apply
10d
Service Desk Manager - Enterprise Markets
Pragma —Bradford
- Customer service
- Presentation skills
- In-person
- Annual leave
- Employee discount
10d
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
1d
School Applications Officer
Lancashire County Council —Preston
- £40,777 - £46,142 a year
- Full-time
- Communication skills
- School
8d
Head of Technology
Club L London —Manchester
- ERP systems
- Software development
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
SCHOOL APPLICATIONS OFFICER
Lancashire County Council —Preston
- £40,777 - £46,142 a year
- Full-time
- Communication skills
- School
8d
Web Designer & Developer
Orange & Gray Limited —Manchester
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- In-person
- HTML
Quick apply
Infrastructure Engineer
ACCENT housing —Bradford
- £50,321 a year
- Full-time
- Hybrid work
- Azure
- Travel
- SharePoint
- Annual leave
- Employee discount
Quick apply
11d
1st Line IT Service Desk Engineer
Outcomes First Group —Bolton
- £25,837.20 a year
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Employee discount
Tech Support Apprentice (£19k - £23k)
APPRENTIFY GROUP —Salford
- £19,000 - £23,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
4d

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Service Desk Team Leader

LIMA Networks LTD
Salford Quays

Quick apply

Job details

Full-time
£45,000 - £50,000 a year

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Network infrastructure
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Technical writing
Customer support
Customer interaction
Training & development
Information technology team management
Leadership
Communication skills
Time management
Help desk

Full job description

We are looking for a proven leader to join our growing team as we continue our shift toward a customer-centric, proactive, solution-driven, provider. We seek someone who is passionate about building a positive culture, delivering value-based outcomes for our customers, and directing technical teams away from a reactive approach. This is primarily a people leadership and service management role, focused on developing engineers, creating structure, maintaining service quality, and supporting the team through complex or high-pressure situations.

You will be responsible for leading and managing our Network and Infrastructure service desk teams to ensure the timely resolution of technical issues and exceptional customer support. This role requires technical credibility rather than deep hands-on ownership. A successful candidate should be able to provide direction during incidents, challenge diagnostic approaches, identify when escalation is required, and help engineers structure their thinking. They should be comfortable discussing infrastructure and networking issues at a practical level, while ensuring the right specialists remain accountable for technical resolution.

Day-to-day responsibilities:

Lead, mentor, and develop a team of 2nd/3rd line Network & Infrastructure engineers, fostering a high-performance and customer-focused culture.
Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution.
Encourage ownership, accountability, and workload prioritisation to allow your direct reports to bring blockers your way, when they truly require your input.
Oversee day-to-day Service Desk operations within their remit including incident, request, and escalation management, ensuring adherence to SLAs, KPIs, and service standards, monitoring ticket queues for timely resolution, and acting as the escalation point for complex or high-priority issues
Create and support team development opportunities across the technical support area, ensuring the ability to grow and scale the function in line with LIMA’s growth plans.
Be accountable for operational KPIs, service metrics, and operational performance data, ensuring they are within the agreed targets and initiatives are identified to drive continual service improvement
Support the Technical Services Manager in acting as a key stakeholder with Project Managers to ensure that service onboarding and transition management are completed efficiently and effectively, to ensure that service operations have all the required elements to take on and support the IT requirements of customers.
Support the technical teams in documenting key processes for existing and new customers, in line with ITIL practices

Experience and Skills:

Provide calm, confident leadership during escalations, high-pressure incidents, customer dissatisfaction, or internal conflict.
Act as a stabilising presence for the team, ensuring engineers feel supported while maintaining accountability for outcomes.
The ability to handle difficult conversations with professionalism, empathy, and clarity.
This role does not demand you to be the deepest technical specialist in the room, but you must have enough technical experience across infrastructure and networking environments to ask the right questions, guide diagnostic thinking, challenge assumptions, and ensure issues are being progressed effectively.
Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
Excellent communication skills, with the ability to effectively interact with customers, colleagues, and stakeholders at all levels
Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders
Knowledge of ITIL best practices and experience with service desk management tools preferred

About LIMA

At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people.

We’re proud to be a Great Place to Work™ company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package.

Quick apply

Refine Your Search

service desk manager jobs in bacup, lan

Service Desk Team Leader

Enterprise Service Desk Engineer

Service Desk Manager - Enterprise Markets

CMDB Manager

Senior Service Desk Analyst

Incident Manager - Relaunch@Capgemini

System Support Specialist - North America

IT Support Engineer

Infrastructure Engineer