Digital construction manager Work, Jobs in Cadnam, Ham (with Salaries)

Customer Care Manager
Dandara —Southampton
- Customer service
- Continuous improvement
- Construction experience
- Employee assistance programme
13d
Senior Project Manager
AtkinsRéalis —Southampton
- Full-time
- Hybrid work
- Project management
- Leadership
- Communication skills
Contract Management Specialist
Prysmian Group —Bishopstoke
- Maintenance
- Organisational skills
- Contracts
E&P Site Manager
Octavius Infrastructure —Winchester
- Full-time
- Project management
- Construction experience
- Annual leave
9d
Project Director - Controls Analytics
AECOM —Southampton
- Full-time
- Hybrid work
- Engineering
- Leadership
Installer – Fire Rated Cable Transit & Penetration Sealing Systems (Naval Projects)
CSD Technical Services —Portsmouth
- £35,000 - £40,000 a year
- Overtime
- Construction experience
- Hand tools
- Mechanical knowledge
Quick apply
6d
Senior Project Surveyor (Construction Consultancy)
AECOM —Southampton
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- IT
Associate Project Surveyor
AECOM —Southampton
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
Project Engineer OHL
Balfour Beatty —Southampton
- Hybrid work
- Project management
- Contracts
- Annual leave
Business Development Representative
Hubexo —Bournemouth
- £25,000 a year
- CRM software
- Microsoft Office
- Communication skills
- Employee assistance programme
Electrical Design Engineer - HV Systems
Prysmian Group —Bishopstoke
- Full-time
- Engineering
- System design
- Electrical Engineering
- Free parking
- Employee discount
Highways Structures Team Leader
BCP Council —Bournemouth
- From £53,460 a year
- Engineering
- Travel
- Construction experience
- Annual leave
Highways Structures Senior Engineer
BCP Council —Bournemouth
- £48,266 a year
- Engineering
- Project management
- Quality control
- Annual leave
Senior Engineer - Overhead Lines (OHL)
AECOM —Southampton
- Full-time
- Hybrid work
- Engineering
- Business development
- Bachelor's degree
Electrical Design Engineer
CTS Europe Ltd —Portsmouth
- £28,000 - £34,000 a year
- Full-time
- Engineering
- Laboratory experience
- C++
- Referral programme
- Sick pay
Quick apply
10d

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digital construction manager jobs near cadnam, ham

Customer Care Manager

Dandara -
Southampton

Apply Now

Job details

13 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Continuous improvement
Construction experience
Communication skills

Full job description

Role & Responsibilities

At Dandara, we're proud to build homes that stand the test of time — places defined by quality, precision, and craftsmanship. For over 30 years, we've been setting the benchmark for excellence in UK housebuilding.

The Customer Care Manager will lead and manage the customer care function, ensuring homeowners receive a high-quality aftersales service and that defects are resolved efficiently and professionally. The role is critical to customer satisfaction, brand reputation, and compliance with warranty and consumer code requirements.

Working closely with Construction, Technical, and Customer Care teams, you will oversee the end-to-end customer care process from handover through the warranty period.

Main duties and responsibilities:

Lead and manage the customer care team, including Coordinators and Technicians, setting clear standards and performance expectations.
Oversee the management of customer care cases, ensuring issues are logged, prioritised, and resolved within agreed service levels.
Act as the senior escalation point for complex or high-risk customer care issues.
Work closely with Construction and Site teams to address recurring defects and improve build quality.
Ensure compliance with warranty provider requirements (e.g. NHBC, LABC, Premier) and consumer codes.
Monitor and manage customer care budgets, costs, and subcontractor spend.
Coordinate defect inspections and quality reviews where required.
Manage relationships with subcontractors and suppliers supporting customer care works.
Track and report on customer satisfaction metrics, defects trends, and performance KPIs.
Support handover processes to ensure a smooth transition from Construction to Customer Care.
Drive continuous improvement initiatives to reduce defects and improve customer experience.
Ensure health & safety compliance across all customer care activities.
Provide regular reporting to senior management on performance, risks, and improvement actions.

Key Skills and Experience:

Proven experience as a Customer Care Manager or Senior Customer Care / Aftercare professional within housebuilding or residential construction.
Strong understanding of new-build warranty processes, defects management, and customer service best practice.
Experience managing and developing teams.
Excellent communication and stakeholder management skills.
Commercially aware with experience managing budgets and subcontractor costs.
Calm, professional, and solutions-focused approach to customer issues.
Strong organisational and problem-solving skills.
Relevant construction or customer service qualifications are advantageous.

What's in it for you:

Competitive salary per annum depending on experience
Discretionary bonus
33 days' holiday (inclusive of bank holidays)
Private Medical Insurance
Employee Assistance Programme (EAP)
Health Hero digital GP and Health Assured Wisdom App
Competitive parental leave
3x salary life assurance (option to increase to 4x)
Cycle to Work scheme
Employer-matched pension up to 5%
Flexible benefits including shopping vouchers, airport parking, and reduced gym memberships

Important note for Recruitment Agencies

Please do not send, by any means, unsolicited Resumes (i) in response to any of our roles, (ii) to any of our employees or any person engaged by us, or (iii) to any of our regional businesses, including our head office. Any unsolicited Resumes received by us shall be deemed to be our property.

Any candidate submitted to us by an Agency via an unsolicited Resume shall be deemed to have been referred by that Agency free of commission, fee or any other charge (Fees). We are not liable for any Fees relating to the engagement of any person resulting from an unsolicited Resume.

Apply Now

Refine Your Search

digital construction manager jobs in cadnam, ham

Customer Care Manager

Senior Project Manager

Contract Management Specialist

E&P Site Manager

Project Director - Controls Analytics

Installer – Fire Rated Cable Transit & Penetration Sealing Systems (Naval Projects)

Senior Project Surveyor (Construction Consultancy)

Associate Project Surveyor

Project Engineer OHL

Business Development Representative

Electrical Design Engineer - HV Systems

Highways Structures Team Leader

Highways Structures Senior Engineer

Senior Engineer - Overhead Lines (OHL)

Electrical Design Engineer

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