It Work, Jobs in Colchester, Eng (with Salaries)

Service Desk Analyst
Care UK —Colchester
- Maintenance
- Training & development
13d
IT Infrastructure Security Specialist
Woods Air Movement —Colchester
- Azure
- English
- Analysis skills
- Employee assistance programme
- Sick pay
IT Assistant
GCB Cocoa UK Ltd —Sudbury
- £28,000 - £32,000 a year
- Full-time
- No degree
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
13d
Project Manager - 12 Month FTC - Corporate IT
SmartestEnergy —Ipswich
- £50,000 - £55,000 a year
- Hybrid work
- Microsoft Office
- Project management
- Travel
Quick apply
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
Senior IT Infrastructure Engineer - Wintel
Transport for London —Pier
- £72,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Continuous improvement
- Annual leave
- Employee discount
3d
Teacher of Computer Science and IT
Ormiston Endeavour Academy —Ipswich
- £32,916 - £51,048 a year
- School
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Azure
- Databases
- Employee discount
- Sick pay
Quick apply
3d
IT Operations Support Analyst
OCS Group —Ipswich
- Monday to Friday
- Azure
- SharePoint
- Communication skills
Quick apply
IT Technician Apprentice
Lift Clacton —Clacton-on-Sea
- £25,949 a year
- Full-time
- Travel
6d
Graduate IT Analyst
Textron Specialized Vehicles —Ipswich
- Full-time
- Azure
- Computer Science
- Customer service
- Annual leave
- Employee assistance programme
IT Technician
Plan IT Consulting Ltd —Ipswich
- £26,000 - £29,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
IT Procurement Category Manager
OCS Group —Ipswich
- IT
- Communication skills
IT Procurement Category Manager
OCS Group —Ipswich
- IT
- Communication skills
Quick apply
ERP System Analyst
TE Connectivity —Braintree
- Microsoft Excel
- ERP systems
- Data analysis skills
- Health & wellbeing programme
- Employee stock purchase plan
Technical Support Officer (Building Control)
Civic Recruitment Limited —Maldon
- £23.05 an hour
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Continuous improvement
Quick apply
11d
Senior Solution Architect - Digital
Transport for London —Pier
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Microsoft Office
- Annual leave
- Employee discount

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IT Infrastructure Security Specialist
Woods Air Movement —Colchester
Minimum 3 years of experience in cyber security or IT infrastructure security. Contribute to security-driven projects improving overall security posture.
IT Support Specialist (UK)
CHAOS Industries —London
Demonstrated systematic troubleshooting methodology with the ability to prioritize effectively in fast-paced, high-visibility environments.
Quick apply

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Service Desk Analyst

Care UK -
Colchester

Apply Now

Job details

Permanent
13 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Maintenance
User account management
Staff training
Technical support incident logging
Technical writing
Software testing
Customer support
IT incident logging
Application support
Training & development

Full job description

Care UK is an awarding winning private care company with over 200 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.

The role: The post holder’s duties will include the maintenance of the business systems, resolving end user problems and queries, assisting in system developments and the implementation of new functionality or features. Able to identify problems and come up with solutions quickly.

Key Responsibilities:

Provide first line support for the business systems to operational and support service users.
Receive and log all support calls relating to the business systems using the division’s help desk systems.
Perform initial investigation into user queries and resolve where possible.
Escalate support calls and tasks to team members as appropriate.
Monitor the progress of support calls and provide feedback to users.
Ensure that all support calls are closed within SLA timescales.
Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing and assisting in delivering training to groups in a classroom environment.
Produce quality written procedures and user manuals to support the operation and maintenance of the systems.
Assist in the maintenance and operation of the business systems. Tasks include maintaining code structures, reconciling balances, processing interface files, administering user access and maintaining workflow authorisation systems.
Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
Participates in the testing of systems and processes as part of upgrading and developing new functionality or applications.

What we are looking for:

A minimum of 6 months’ experience of working in an IT/support environment in a large complex organisation.
Analytical and problem-solving skills
Experience in delivering training and production of training documentation

Why Join Care UK?

Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!

Apply Now

Refine Your Search

it jobs in colchester, eng

Service Desk Analyst

IT Infrastructure Security Specialist

IT Assistant

Project Manager - 12 Month FTC - Corporate IT

IT Technician - Bury St Edmunds Cluster

Senior IT Infrastructure Engineer - Wintel

Teacher of Computer Science and IT

IT Technical Support

IT Operations Support Analyst

IT Technician Apprentice

Graduate IT Analyst

IT Technician

IT Procurement Category Manager

IT Procurement Category Manager

ERP System Analyst

Technical Support Officer (Building Control)

Senior Solution Architect - Digital

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