Senior customer service representative Work, Jobs in Chalgrove, Oxf (with Salaries)

Senior Customer Success Manager
Rocket Software —Newbury
- Full-time
- Sales
- Bachelor's degree
- Marketing
Senior Commercial Executive
NielsenIQ —Oxford
- £32,200 - £40,000 a year
- Full-time
- Sales
- Employee assistance programme
- Flexible schedule
Quick apply
Global Employee Relations Investigator
HP —Reading
- Full-time
- Bachelor's degree
- Human resources
- Business
Sr Business Development Representative Building Automation M/F/D
Honeywell —Bracknell
- Full-time
- Up to 50% travel
- Sales
- Bachelor's degree
13d
Enterprise Relationship Manager - Banking, Financial Service & Insurances (m/f/d) - Reading, UK
IGEL Technology GmbH —Reading
- Sales
- English
- Presentation skills
Deskside Analyst
Hachette UK —Didcot
- Up to £32,500 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Employee discount
8d
Senior Product Assurance Manager
Astroscale —Didcot
- £60,000 - £94,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Life insurance
- Sick pay
Business Change Manager
University of Oxford —Oxford
- £56,623 - £65,336 a year
- Hybrid work
- IT
- Annual leave
6d
Head of Human Resources - Grosvenor
The Rank Group —Maidenhead
- Human resources
- Leadership
Quick apply
6d
Housing Advice Officer
Buckinghamshire Council —Aylesbury
- Full-time
- Employee assistance programme
- Employee discount
4d
General Catering Manager
BaxterStorey UK —Oxford
- £41,000 a year
- Weekend availability
- Hospitality
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
8d
Senior Direct Payments Officer
Wokingham Borough Council —Wokingham
- £31,537 - £35,413 a year
- Full-time
- Supervising experience
- IT
- Office experience
- Annual leave
- Employee assistance programme
5d
Senior Account Representative
Smith Global Services UK Ltd. —Maidenhead
- Full-time
- Hybrid work
- English
- Annual leave
Quick apply
Senior Construction Manager
Conrad Energy —Abingdon
- Full-time
- Hybrid work
- AutoCAD
- CAD
- Computer literacy
Quick apply
Housing Assessments Officer
Buckinghamshire Council —High Wycombe
- Full-time
- School
- Employee assistance programme
- Employee discount
11d
Placement Officer
Buckinghamshire New University —High Wycombe
- £29,588 - £33,002 a year
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
11d
Group Director of Assurance
Oxford University Press —Oxford
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Leadership
- Employee discount
6d
Group Reward Director
Oxford University Press —Oxford
- Full-time
- Hybrid work
- Leadership
- Employee discount
5d
Insights Manager
NielsenIQ —Oxford
- £45,500 - £76,950 a year
- Full-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
5d
EU Distribution Partner Account Manager
Panasonic Manufacturing —Bracknell
- Sales
- English
- Analysis skills

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Senior Customer Success Manager

Rocket Software -
Newbury

Apply Now

Job details

Full-time

Qualifications

Sales
Information security
Bachelor's degree
Marketing

Full job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Senior Customer Success Manager is an experienced team member within Customer Success and exhibits the core Rocket values in their everyday work. The Senior CSM will take ownership of their customer interactions and go above and beyond to ensure resolution and long-term success for their customers. The Senior CSM will foster internal cross-functional relationships in support of our customer’s needs. They will be a bridge between our customer and internal teams in order to provide transparency and continual improvement for our customers. They will be a mentor and help the team as needed with Rocket processes and general questions.

Essential Duties & Responsibilities

Takes ownership of managing their book of business and customer needs

Strong understanding of Rocket’s products, customer base and processes

Work within the Gainsight platform to ensure all customer inputs are addressed

Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences

Acts as a mentor for junior level representatives

Strong executive presence and desire to build partnerships with our customers

May recommend customer engagement business process improvements

Experience & Qualifications

6 years of related customer support or customer engagement experience

Bachelor’s degree preferred

Have advanced knowledge of Rocket’s products and services

Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)

Preferred Qualifications:

Database and Analytics experience

Gainsight Experience

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Refine Your Search

senior customer service representative jobs in chalgrove, oxf

Senior Customer Success Manager

Senior Commercial Executive

Global Employee Relations Investigator

Sr Business Development Representative Building Automation M/F/D

Enterprise Relationship Manager - Banking, Financial Service & Insurances (m/f/d) - Reading, UK

Deskside Analyst

Senior Product Assurance Manager

Business Change Manager

Head of Human Resources - Grosvenor

Housing Advice Officer

General Catering Manager

Senior Direct Payments Officer

Senior Account Representative

Senior Construction Manager

Housing Assessments Officer

Placement Officer

Group Director of Assurance

Group Reward Director

Insights Manager

EU Distribution Partner Account Manager

I want to receive the latest job alerts for senior customer service representative in chalgrove, oxf

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