Appointment coordinator Work, Jobs in Olney, Bkm (with Salaries)

PA to the Practice Manager / Complaints Coordinator
Leicester Terrace Health Care Centre —Northampton
- From £14.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
Client Care Coordinator (FTC)
IVC —Northampton
- Full-time
- Communication skills
- Annual leave
- Employee discount
Supported Living Scheme Manager – Mental Health
Bedfordshire Supported Housing Ltd —Dunstable
- £33,150 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Referral programme
Client Coordinator
Gud Ideas —Milton Keynes
- £24,420 - £25,000 a year
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Free parking
- Sick pay
Quick apply
Operations Coordinator
RSP UK —Bedford
- £26,000 - £28,000 a year
- Full-time
- Administrative experience
- Driving
- Organisational skills
- Life insurance
Quick apply
10d
Library Coordinator
The Duston School —Northampton
- £16,860 - £17,970 a year
- Part-time
- In-person
- Restaurant experience
- Communication skills
Quick apply
7d
Wedding Conference & Events Coordinator
Levy —Northampton
- £13.86 an hour
- 8 hour shift
- Hotel
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Sales Resources Coordinator
Arnold Clark —Milton Keynes
- From £0.01 a year
- Monday to Friday
- Microsoft Excel
- Project management
- IT
- Annual leave
- Employee discount
Quick apply
4d
Coordinator, Sea Production
RWS Global —Milton Keynes
- Weekend availability
- Hospitality
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Wellbeing Advisor - Luton
Turning Point —Luton
- £25,869 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
5d
Treatment Coordinator
Bupa Dental Care —Northampton
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
Clinic Coordinator
Northampton General Hospital NHS Trust —Northampton
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
6d
Reablement Support Worker
Bedford Borough Council —Bedford
- £24,796 - £25,185 a year
- Part-time
- English
6d
Qualified Dental Nurse/Receptionist – Weekend Role Saturdays & Sundays
Oxford House Dental Practice —Milton Keynes
- £12.71 - £14.00 an hour
- Part-time
- Administrative experience
- Patient care
- Organisational skills
- Employee discount
Quick apply
1h
Project Coordinator
Pell Frischmann —Luton
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
Operator
NewCold Corby Limited —Corby
- £31,956.14 a year
- Full-time
- In-person
- Employee assistance programme
Quick apply
3d
Commercial Coordinator
Pell Frischmann —Luton
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Driver Tech - Adaptations Technician
Millbrook Healthcare Group Ltd —Northampton
- £27,644 - £27,664 a year
- Full-time
- Carpentry
- Driving
- Hand tools
- Employee discount
- Flexible schedule
Quick apply

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PA to the Practice Manager / Complaints Coordinator

Leicester Terrace Health Care Centre
Northampton

Quick apply

Job details

Full-time
From £14.50 an hour

Benefits

Company pension
Sick pay

Qualifications

Microsoft Excel
GCSE
Microsoft Office
Administrative experience
QuickBooks
Organisational skills
IT
Communication skills

Full job description

Job Summary

The PA to the Practice Manager & Complaints Coordinator will provide comprehensive administrative and organisational support to the Practice Manager, ensuring the effective and efficient operation of key administrative, governance and quality functions within the practice.

The post holder will play a central role in supporting practice management through diary management, meeting coordination, minute taking, project support, data management, receruitment, complaints administration and continuous improvement activities.

The role requires a highly organised, proactive individual with exceptional communication and IT skills, excellent attention to detail, and the ability to work independently using their own initiative. The post holder will also lead the administration of the practice complaints process, ensuring complaints are managed professionally, efficiently and in accordance with practice policies and NHS requirements.

Key Duties and Responisbilities

Administrative Support

Provide comprehensive administrative support to the Practice Manager and Deputy Practice Manager.
Manage diaries, appointments, meetings and schedules effectively.
Organise and coordinate internal and external meetings including preparing agendaa and supporting documents
Attend meetings and produce accurate minutes, action logs and meeting summaries.
Monitor and follow up actions arising from meetings.
Draft professional letters, reports, presentations and correspondence on behalf of the management Team.
Maintain effective filing systems and ensure documentation is stored securely and accurately.
Manage incoming and outgoing communications as required.
Assist with recruitment administration and HR functions, including arranging interviews and preparing documentation.
Maintain confidentiality and comply with all data protection requirements.
Support the Practice Manager with projects, systems, procedures and service improvement initiatives.
Undertake administrative tasks relating to change management and continuous improvement.

Complaints Management

Act as the administrative lead for the practice complaints process.
Receive, acknowledge and record complaints within agreed timescales.
Coordinate complaint investigations with relevant staff members and clinicians.
Maintain accurate records and audit trails relating to complaints.
Draft complaint responses for review by the Practice Manager.
Ensure complaints are managed in accordance with practice policy and NHS guidance.
Coordinate learning events arising from complaints and maintain records of actions taken.
Identify themes, trends and opportunities for service improvement.
Produce complaints reports and summaries as required.
Support the implementation of lessons learned and service improvements resulting from complaints investigations.
Utilise TeamNet or equivalent systems where appropriate.

Governance and Compliance Support

Support the maintenance of compliance registers, governance records and practice documentation.
Maintain records relating to staff training, appraisals, mandatory training and professional registrations.
Assist with audits and quality improvement activities.
Update external systems and databases as required.
Support the Practice Manager and Deputy Practice Manager with policy reviews and governance activities.
Ensure records are maintained in line with practice procedures and regulatory requirements.

Administrative Systems and Data Management

Develop and maintain spreadsheets, trackers and administrative systems.
Produce reports and management information using Microsoft Office applications.
Create and maintain Excel spreadsheets including formulas, lookups, filters and reporting function
Produce professional letters, presentations and documents
Ensure data quality, accuracy and completeness.
Use Microsoft Excel and other software packages to analyse and present information.
Support data collection and reporting requirements.
Maintain accurate electronic databases and filing systems.
Utilise AI platforms and digital productivity tools appropriately to improve efficiency and workflow.
Ensure accuracy and integrity of administrative data.

Continuous Improvement

Proactively identify opportunities to improve systems, processes and ways of working.
Make recommendations to improve efficiency, effectiveness and patient experience.
Take ownership of assigned projects and tasks through to completion.
Demonstrate initiative and sound judgement when resolving problems.
Support the implementation of new systems and working practices.

Communication and Team Working

Develop and maintain positive working relationships with colleagues and external stakeholders.
Communicate professionally and effectively at all levels.
Support effective communication between management and staff.
Work collaboratively with all members of the practice team.
Demonstrate flexibility and adaptability in response to changing service needs.

Pay: From £14.50 per hour

Benefits:

Company pension
Sick pay

Ability to commute/relocate:

Northampton NN2 6AL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

appointment coordinator jobs in olney, bkm

PA to the Practice Manager / Complaints Coordinator

Client Care Coordinator (FTC)

Supported Living Scheme Manager – Mental Health

Client Coordinator

Operations Coordinator

Library Coordinator

Wedding Conference & Events Coordinator

Sales Resources Coordinator

Coordinator, Sea Production

Wellbeing Advisor - Luton

Treatment Coordinator

Clinic Coordinator

Reablement Support Worker

Qualified Dental Nurse/Receptionist – Weekend Role Saturdays & Sundays

Project Coordinator

Operator

Commercial Coordinator

Driver Tech - Adaptations Technician

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I want to receive the latest job alerts for appointment coordinator in olney, bkm

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