Senior technical support Work, Jobs in Lee, Ham (with Salaries)

Operations Coordinator - Portsmouth
BTS —Portsmouth
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Installer – Fire Rated Cable Transit & Penetration Sealing Systems (Naval Projects)
CSD Technical Services —Portsmouth
- £35,000 - £40,000 a year
- Overtime
- Construction experience
- Hand tools
- Mechanical knowledge
Quick apply
Senior Pensions Administrator
Nucleus Financial —Portsmouth
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
Quick apply
Facility Controller
RHEINMETALL —Newport
- Full-time
- Communication skills
- Annual leave
- Referral programme
Mission Operations Specialist - UK
Saronic Technologies —Portsmouth
- Full-time
- Military
- Engineering
- Analysis skills
- Annual leave
Office Manager/Senior Facilities Officer
BMT —Fareham
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Travel
- Annual leave
Quick apply
Regional Account Manager
Securitas Technology UK —Portsmouth
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick apply
7d
Infrastructure Programme Manager
Portsmouth Water —Havant
- £68,130 - £73,168 a year
- Management
- Engineering
- Project management
- Annual leave
- Employee assistance programme
Quick apply
Training and Technical Performance Lead
Maritime and Coastguard Agency —Southampton
- £44,241 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Annual leave
- Employee assistance programme
1d
IT Security Engineer
Natures Way Foods Ltd —Chichester
- £50,000 - £60,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee discount
Senior Procurement and Contract Management Business Partner
Portsmouth City Council —Portsmouth
- £52,412 - £56,759 a year
- Full-time
- Hybrid work
- Project management
- Contracts
- IT
HSE Sr Coordinator
CBRE —Southampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Strategic Account Manager
TÜV SÜD —Fareham
- Full-time
- Microsoft Outlook
- Sales
- English
- Employee assistance programme
Senior Buyer - Electronics
Domo Tactical Communications —Whiteley
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Senior Mechanical/Structural Engineer
QinetiQ —Gosport
- £56,250 - £62,500 a year
- Full-time
- Engineering
- Bachelor's degree
- Mechanical knowledge
- Employee discount
Principal Regulatory Affairs Specialist - EMEA (Cluster Partner)
CooperVision —Southampton
- Full-time
- Microsoft Outlook
- Computer literacy
- Analysis skills
Cyber Security Consultant
Redbay —Portsmouth
- £42,000 - £56,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Gym membership
Legal Officer
HM Courts and Tribunals Service —Havant
- £35,335 - £37,847 a year
- Part-time
- Presentation skills
- No degree
- Communication skills
- Annual leave
8d
Divisional Chief Engineer
Leidos —Whiteley
- £98,800 - £131,700 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Leadership
- Annual leave
- Work from home
Senior People Growth & Experience Expert
TÜV SÜD —Fareham
- Full-time
- IT

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Operations Coordinator - Portsmouth

BTS -
Portsmouth

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Smartsheet
Communication skills
Time management

Full job description

Operations Coordinator

BTS have a fantastic opportunity to join our busy European Operations team based in Portsmouth.

The Company

BTS is a global professional services firm headquartered in Stockholm, Sweden, with some 1000 professionals in 34 offices located on six continents. We focus on the people side of strategy, working with leaders at all levels to help them make better decisions, convert those decisions to actions and deliver results.

We work in small teams to develop customised business simulations and other learning solutions and then we facilitate learning journeys directly with our clients in a setting that incorporates humour, fun and competition. BTSers are expected to be team players, leaders, and entrepreneurs.

The Role

No two days are the same as we coordinate and deploy the logistics for our programs to regional and global clients! You will support the execution of these programs, working with multiple stakeholders to ensure each client project is run successfully. Service is key and the Europe Operations team are at the heart of our client success management. A fun team dynamic and attitude to work supports us to be at our best whilst delivering the highest service and results to our clients. This role is critical in ensuring our world-class programs are delivered smoothly and effectively.

Hours are generally between 9.00am to 5.30pm (UK) Monday to Friday, with some flexibility required due to global sessions.

Responsibilities

Provide general logistical & administrative support to Client Delivery Teams (globally). This will involve, but not be limited to:

Managing and maintaining program data across various platforms simultaneously to enable successful client engagements, including but not limited to CVENT, Gallup, Miro, Smartsheet, Zoom, MS Teams as well as our in-house digital systems
Scheduling face-to-face and virtual workshops, as well as individual and group coaching sessions
Resourcing facilitators and coaches from both our internal pool of colleagues, as well as our external facilitator network
Uploading and launching new programmes via our in-house digital systems (Coach OS, Momenta) and monitoring participant engagement
Face-to-face workshop logistics, including but not limited to shipping of IT, ordering printed materials and maintaining and updating our digital deployment systems
Generating system reports for program activities and assisting with metrics reporting
Ensuring all client SLAs are met

Provide customer service support for Virtual Deliveries in the role of Digital Operator. This will involve, but not be limited to:

Setting up and managing virtual sessions on platforms such as Zoom and MS Teams
Providing live in-session support such as running polls, moving participants into break-out rooms, technical issues, managing simulations and pushing out links and documents
Supporting the scheduling, ramp up (training) and analytics of Operator use across Europe
Contributing to post session debriefs, with an aim to improve the Operator library and delivery collateral for the team
Input to ongoing process creation for the Digital Operators team
Working in close partnership with client and internal account teams to put forward recommendations for process improvement that could benefit client and team satisfaction
Maintaining accurate data on the business's ERP (Resource & Financial tracking) system and in line with Operations KPI targets

Who we are looking for

Organised, analytical and capable of working on multiple projects simultaneously, with exceptional attention to detail
Highly pro-active; always a step ahead and on top of tasks at hand whilst keeping an eye on the long-term goals of a project
Strong communication, able to relay instructions and decisions clearly both verbally and in writing
Able to demonstrate workload prioritisation, focus on tasks and personal time management
A relationship builder with experience managing client accounts and multiple internal and external stakeholders, ensuring expectations are met and exceeded
A creative thinker who looks for opportunities to improve existing processes, with the client and team at front of mind
Independent, a quick learner and comfortable taking on responsibility and testing new solutions and systems
Digitally savvy, ideally with experience using virtual meeting platforms (such as Zoom or Microsoft Teams)
Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint)
A flexible attitude; unphased by unexpected change and ambiguity and able to adapt to changing scenarios at pace
A professional individual with a good sense of fun

Working Environment

Our Ops teams are based in offices across Europe. This role is based in our Portsmouth office, working across our Stockholm and Amsterdam accounts. We may ask you to travel to either location for team days or events several times a year. We work within a hybrid arrangement, with the expectation to spend 60% of your working time (minimum 3 days) in the Portsmouth office.

You will be asked to attend the office more frequently (up to 5 days) during your probationary period to further your onboarding.

What we offer

In return we offer a people focused, fun and supportive work environment, opportunities for structured professional development and a range of other personal and financial benefits.

We also offer a clear career path, with successful Project Coordinators often progressing into Senior Coordinator role within 18-24 months (dependent on performance and feedback).

Apply Now

Refine Your Search

senior technical support jobs in lee, ham

Operations Coordinator - Portsmouth

Installer – Fire Rated Cable Transit & Penetration Sealing Systems (Naval Projects)

Senior Pensions Administrator

Facility Controller

Mission Operations Specialist - UK

Office Manager/Senior Facilities Officer

Regional Account Manager

Infrastructure Programme Manager

Training and Technical Performance Lead

IT Security Engineer

Senior Procurement and Contract Management Business Partner

HSE Sr Coordinator

Strategic Account Manager

Senior Buyer - Electronics

Senior Mechanical/Structural Engineer

Principal Regulatory Affairs Specialist - EMEA (Cluster Partner)

Cyber Security Consultant

Legal Officer

Divisional Chief Engineer

Senior People Growth & Experience Expert

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