1st line support Work, Jobs in Lisvane, Crf (with Salaries)

IT Service Desk Analyst (1st line)
ARO —Cardiff
- £24,000 - £26,300 a year
- Full-time
- Hybrid work
- Customer service
- Word processing
- Windows
- Employee assistance programme
Quick apply
1h
Administrative Assistant
Cardiff University —Cardiff
- £25,249 - £26,093 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- University
- Annual leave
13d
Student Registry Officer
Learna Ltd —Cardiff
- From £26,400 a year
- Full-time
- Hybrid work
- Customer service
- No experience needed
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Rugby Development Apprenticeship Programme
The Welsh Rugby Union —Cardiff
- £12,515 a year
- Weekend availability
- Hybrid work
- Marketing
- University
- Free parking
- Employee assistance programme
Tutor Operations Officer
Learna Ltd —Cardiff
- From £26,400 a year
- Full-time
- Hybrid work
- CRM software
- Google Suite
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Prisoner Escort and Driver
Serco Plc —Bristol
- £24,596 - £31,063 a year
- Overtime
- Driving
- IT
- Communication skills
- Paid training
- Employee assistance programme
Fraud Prevention Associate
V12 Retail Finance —Cardiff
- £25,000 a year
- Hybrid work
- Communication skills
T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions
Deloitte —Cardiff
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Analysis skills
3d
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
Lead Operator
Thermo Fisher Scientific —Newport
- 12 hour shift
- Management
- Computer literacy
- Microsoft Office
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
Service Desk Technician
Exponential-e —Bridgend
- Azure
- Windows
- Computer networking
- Referral programme
Quick apply
CNC Setter/Operator
IrvinGQ —Bridgend
- £21.70 an hour
- 12 hour shift
- Sick pay
Quick apply
IT Technician
Lighthouse Schools Partnership —Bristol
- £28,598 - £32,061 a year
- Full-time
- School
- Employee assistance programme
- Employee discount
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Azure
- Schematics
- Sales
- Annual leave
Certifications Engineer
Eaton —Cwmbran
- Hybrid work
- Engineering

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IT Service Desk Analyst (1st line)

ARO -
Cardiff

Quick apply

Job details

Full-time
£24,000 - £26,300 a year
1 hour ago

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Desktop support
Cloud infrastructure
Driving Licence
Customer service
Word processing
LAN
Windows
Microsoft Office
Numeracy
IT support
Computer networking
ServiceNow
IT
Communication skills
Active Directory
Negotiation
Time management

Full job description

Job Title: IT Service Desk Analyst

Location: Cardiff, Wales (Hybrid)

Salary: £26,300

Contract type: Permanent

#LI-Hybrid

About the role

Join our Cloud, Cyber and IT (CCIT) Business Unit as a Service Desk Analyst, where you'll play a key role in delivering outstanding first-line technical support to customers. Reporting to the Front Line Services Manager, you'll be responsible for managing customer incidents and service requests, troubleshooting technical issues, and ensuring a high standard of customer service across every interaction.

This role is ideal for a customer-focused IT professional with knowledge of desktop support and network technologies, who enjoys problem-solving and helping users resolve technical challenges. You'll provide support via phone, email, and monitoring systems, taking ownership of incidents from initial contact through to resolution or escalation when required.

As part of a collaborative Service Desk team, you'll help ensure service level agreements (SLAs) are consistently met while contributing to an excellent customer experience. We're looking for someone who is proactive, detail oriented, eager to learn, and committed to delivering exceptional customer support in a fast-paced environment.

This is an excellent opportunity to develop your technical skills, grow your career and make a meaningful impact on customers every day.

Please note that this is a Hybrid role with onsite requirement 2 -3 days a week. You must be able to commute to the office in Cardiff.

What you’ll do

Responsible for assisting the customer with their questions about supported software and platforms, ensuring adherence to company processes, policies and customer SLAs/OLAs.
Day to day management of our proactive monitoring software; includes logging all related service desk tickets and dealing with them as per the service guidelines.
Desktop and hardware repairs internally and for customers
Log information on tickets and calls received and maintain detailed and accurate records.
Communicate effectively (verbally and in writing) with company stakeholders (e.g. customer, third party, internal customers).
Establish and maintain effective working relationships with co-workers, supervisors and customers.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Responsible for supporting the company’s proactive services operations and other service desk operations as required.
Travel to and from customer sites (nationally) where required to meet business needs.
Working at customer sites (nationally) where required to meet business needs.

Requirements

What we are looking for?

Essential

Experience of working in a technical customer service IT support role
Exceptional customer services skills
Exposure to working to SLAs
Experience of working in a fast paced working environment
Full and valid UK driver's license
Able and happy to complete an enhanced DBS check
A good understanding/working knowledge of the following technologies: Windows Operating Systems(7, 8.1, 10, 11), Microsoft Office, AV Products, PC & server security, ADSL, LAN, Exchange, Active Directory
Ability to use desktop software and applications- word processing, spreadsheets and graphics
Office 365 experience
Excellent telephone manner and customer engagement skills

Desirable

A good understanding of IT support principles; e.g. desktop, networks, infrastructure
A basic understanding of Apple devices (desirable)
Excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally
Good numeracy/literacy skills
Practical problem solving and negotiation skills
Strong prioritisation, time management and troubleshooting skills
A relevant technical qualification (desirable)
Experience with Autotask
Experience with Datto RMM
Experience with ServiceNow

Benefits

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

‘Design Your Life’ training and development programme
Flexible working
Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assurance
25 days holiday plus bank holidays plus holiday trading
Your Birthday off, on us!
Health Club and Wellbeing Scheme
ARO Shares after 12 months employment
Employee Assistance Programme
Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

#LI-Hybrid

Quick apply

Refine Your Search

1st line support jobs in lisvane, crf

IT Service Desk Analyst (1st line)

Administrative Assistant

Student Registry Officer

Senior Service Desk Analyst

Rugby Development Apprenticeship Programme

Tutor Operations Officer

Prisoner Escort and Driver

Fraud Prevention Associate

T1, Assistant Manager, Third Party Risk Management, Quality Risk and Security, Enabling Functions

1st Line NOC Engineer, UK

1st Line NOC Engineer, UK

Lead Operator

ICT Enterprise Specialist

ICT Infrastructure Manager

ICT Cloud Infrastructure and Platforms Specialist

Service Desk Technician

CNC Setter/Operator

IT Technician

Software Customer Service Manager

Certifications Engineer

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