Cctv & access control engineer Work, Jobs in Manchester, Eng (with Salaries)

Coordination & Compliance Supervisor - Oldham
City Facilities Management (UK) —Oldham
- £33,113 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
Intermediate Electrical Design Engineer
M Group —Rochdale
- £35,000 - £45,000 a year
- Full-time
- AutoCAD
- Engineering
- Electrical Engineering
- Annual leave
- Employee assistance programme
Fire and Security Service Engineer
Walker Fire Ltd —Manchester
- £26,000 - £40,000 a year
- Full-time
- Customer service
- Driving
- Hand tools
- Employee discount
- Referral programme
Quick apply
1h
Fire & Security Multiskilled Installation Engineer
SECOM PLC —Manchester
- £50,000 - £55,000 a year
- Full-time
- Employee discount
- Life insurance
Quick apply
11d
Install Sales Surveyor
Walker Fire and Security —Manchester
- From £35,000 a year
- Full-time
- Schematics
- CAD
- System design
- Free parking
- Store discount
Quick apply
6d
Corporate Security Engineering – Engineer Role
The Bank of New York Mellon Corporation —Manchester
- Full-time
- SQL
- Computer networking
- APIs
7d
Senior Electrical Design Engineer
M Group —Rochdale
- £50,000 - £65,000 a year
- Full-time
- AutoCAD
- Engineering
- Electrical Engineering
- Annual leave
- Employee assistance programme
4d
Fire and Security Installation Engineer
NT Systems —Huddersfield
- £32,000 - £40,000 a year
- Full-time
- Customer service
- Maintenance
- Hand tools
Quick apply
6d
Fire & Security Engineer
Mitie —Huddersfield
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
Senior EC&I Engineer
VINCI Construction —Warrington
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Fire and Security Engineer
Perm People —Oldham
- From £34,000 a year
- Full-time
- Schematics
- In-person
- Hand tools
Quick apply
4d
Security Designer
Gallifordtry —Warrington
- Full-time
- AutoCAD
- Engineering
- Bachelor's degree
- Employee assistance programme
- Employee discount
Fire & Security Engineer
Guide Security Services Ltd —Darwen
- £34,000 - £40,000 a year
- Full-time
- Microsoft Office
- IT
- Employee discount
- Referral programme
Quick apply
Junior Fire and Security Engineer (6-month Fixed-Term Contract)
CFS Systems —St Helens
- £12.82 an hour
- Overtime
- Maintenance
- In-person
- Communication skills
- Free parking
Quick apply
7d

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Intermediate Electrical Design Engineer
M Group —Rochdale
Driving licence — Full UK licence. Electrical qualification — Level 4 vocational qualification in electrical engineering. In addition, this role offers;
£35,000 - £45,000 a year
Senior/Principal Electrical Engineer
Electrical engineering jobs —Manchester
Coordinate with multidisciplinary design teams throughout the project lifecycle. This is an excellent opportunity for an experienced Electrical Engineer who…
£55,000 - £60,000 a year
1d

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Coordination & Compliance Supervisor - Oldham

City Facilities Management (UK) -
Oldham

Apply Now

Job details

Full-time
£33,113 a year

Qualifications

CCTV
Technical support
Supervising experience
Organisational skills
Leadership

Full job description

Location: Oldham Office

Job Function

The Service Development Lead is responsible for driving operational excellence within the fire and security service delivery function The role focuses on improving service efficiency, supporting technical decision-making, managing quotation processes, and ensuring high-quality reactive service delivery

This position acts as a key interface between engineering teams, Service Co-ordinators, Call Planners, and commercial functions, while also providing leadership, guidance, and process oversight across the service desk

Principal Accountabilities

Quote Creation & Management

Prepare accurate and timely service quotations for remedial works, upgrades, and variations
Review engineer reports and identify chargeable works opportunities
Ensure quotes are technically compliant, commercially viable, and aligned with contractual requirements
Track quotation status and follow through to conversion
Support Service Managers in identifying revenue growth opportunities
Ensure service quoted works are planned, tracked, and monitored through to completion

Reactive Call Progression

Oversee and manage the lifecycle of reactive service calls from initiation through to completion
Ensure all incoming service requests are correctly logged within Alarm Master by Service Co-ordinators / Call Planners
Ensure works are in scope, correctly prioritised in line with SLAs, and scheduled to maximise productivity
Ensure faults are diagnosed effectively and progressed without unnecessary delays
Coordinate with engineering teams and service coordinators to maintain SLA adherence
Monitor ‘in progress’ and ‘service incomplete’ jobs to ensure no return visits or out-of-scope works are missed
Escalate critical issues where service delivery is at risk
Receive and act on breached job reports, supporting re-planning and resolution to bring performance back in line
Ensure escalation and chase emails are prioritised and addressed appropriately
Monitor performance and identify process improvements in call handling and resolution

Technical Input for Call Progression

Provide technical guidance to support fault diagnosis and resolution
Assist in determining required parts, labour, and remedial actions for reactive calls
Act as the technical escalation point for complex service issues
Support queries relating to return visits and provide clear direction on required follow-up actions
Ensure compliance with relevant fire and security standards and regulations
Support remote troubleshooting to reduce site visits where appropriate

Planned Preventative Maintenance (PPM) & SLA Compliance

Ensure client PPM visits are planned efficiently and in line with contractual SLA requirements
Monitor PPM delivery to ensure completion within defined service windows
Ensure all client PPM documentation is uploaded to relevant client portals in a timely manner
Drive continuous improvement in PPM scheduling, delivery, and reporting processes

Service Desk Oversight & Coordination

Provide operational support and guidance to Service Co-ordinators and Call Planners
Assist with job queries, scheduling issues, and operational challenges across the service desk
Provide holiday and absence cover support as required
Train, coach, and mentor Service Co-ordinators / Call Planners on processes, systems, and best practices
Ensure consistent adherence to processes, systems (including Alarm Master), and service standards
Promote a proactive approach to workload management and service delivery

Tender Support

Assist the sales and commercial teams with technical input for service tenders and bids
Develop service delivery methodologies and pricing structures for submission documents
Review specifications and ensure proposed solutions meet client requirements and industry standards
Support mobilisation planning for new contracts where required

First Line Equipment Support (Escalations)

Act as the first line of technical support for escalated issues relating to systems and equipment
Provide expert knowledge on fire detection, access control, CCTV, and intruder systems
Liaise with manufacturers and suppliers for technical support and product updates
Maintain awareness of emerging technologies and recommend improvements where appropriate

Key Skills & Experience

Essential

Strong knowledge of components within fire and/or security systems (e g , fire alarms, CCTV, access control, intruder alarms)
Experience in a service delivery, coordination, or technical support role
Experience in quotation preparation and cost analysis
Strong problem-solving and diagnostic skills
Experience managing or supporting SLA-driven service environments
Ability to lead, train, and support service desk teams
Excellent communication and stakeholder management abilities
Strong understanding of service KPIs, SLAs, and operational processes

Desirable

Experience supporting tenders or bids within service environments
Knowledge of relevant standards (e g , BS 5839, NSI Gold requirements)
Familiarity with service management systems (e g , Alarm Master, CAFM tools)
Previous leadership or supervisory experience

Key Behaviours

Customer-focused with a commitment to service excellence
Proactive and solution-oriented mindset
Strong attention to detail and organisational skills
Ability to work under pressure and prioritise effectively
Confident communicator with strong written and verbal skills
Collaborative team player with the ability to influence across functions
Committed to developing others and driving continuous improvement

Performance Measures (KPIs)

Quote turnaround time and conversion rate
Reactive call resolution times (SLA adherence)
First-time fix rate
Reduction in repeat faults
Technical escalation resolution time
PPM completion rates and SLA compliance
Service desk productivity and scheduling efficiency
Contribution to service revenue growth

Apply Now

Refine Your Search

cctv & access control engineer jobs in manchester, eng

Coordination & Compliance Supervisor - Oldham

Intermediate Electrical Design Engineer

Fire and Security Service Engineer

Fire & Security Multiskilled Installation Engineer

Install Sales Surveyor

Corporate Security Engineering – Engineer Role

Senior Electrical Design Engineer

Fire and Security Installation Engineer

Fire & Security Engineer

Senior EC&I Engineer

Fire and Security Engineer

Security Designer

Fire & Security Engineer

Junior Fire and Security Engineer (6-month Fixed-Term Contract)

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