Senior site reliability engineer Work, Jobs in Milton Common, Oxf (with Salaries)

Technical Service Engineer Manager
Nominet —Oxford
- Full-time
- Hybrid work
- SQL
- IT
- Leadership
- Annual leave
- Employee assistance programme
Senior Automation Engineer, Laboratory Automation & Biobanking
Moderna, Inc. —Oxford
- Full-time
- Computer Science
- Engineering
- Laboratory experience
- Annual leave
Senior Technical Support Engineer - Semiconductor Systems
Infinitesima —Abingdon
- £60,000 - £75,000 a year
- Hybrid work
- Analysis skills
- Python
Quick apply
Engineer
Elis —Reading
- Call to connect
- Continuous improvement
- Communication skills
- Employee assistance programme
Quality Control Process Technician
Elements Solutions Inc —Wantage
- Microsoft Excel
- Quality control
- IT
- Free parking
Senior LabVIEW Software Engineer (Real-Time & FPGA Systems)
Infinitesima —Abingdon
- £50,000 - £60,000 a year
- Hybrid work
- Python
Quick apply
Production Engineer - Optical & Semiconductor Systems
Infinitesima —Abingdon
- £43,000 - £50,000 a year
- Hybrid work
- Assembly
- Continuous improvement
- No degree
Quick apply
10d
Test Engineer I
Legrand Group —Reading
- Remote
- Schematics
- Engineering
- Maintenance
- Annual leave
Quick apply
10d
Senior Manufacturing Technician - Optical & Semiconductor Systems
Infinitesima —Abingdon
- £38,000 - £45,000 a year
- Monday to Friday
- Assembly
- Continuous improvement
- No degree
Quick apply
Sr. Principal Project Engineer
Aspen Technology —Reading
- Hybrid work
- Engineering
- Analysis skills
- C++
Head of Engineering - Quality
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Leadership
- Communication skills
10d
Senior CAD Process and Development Engineer
Aston Martin F1 —Silverstone
- Full-time
- CAD
- Engineering
- Travel
Quick apply
6d
Technical Services Manager
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- Management
- Administrative experience
- Contracts
Quick apply
2d
Through Life Support (TLS) Engineer - Contractor Inside IR35 6-12Months
Safran Engineering Services UK Limited —Pitstone
- Microsoft Powerpoint
- Microsoft Excel
- CAD
Quick apply
3rd Line IT Support Engineer
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
Senior Electronics Design Engineer
OrganOx —Oxford
- Full-time
- Engineering
- Laboratory experience
- Master's degree
Quick apply
VHDL Firmware Engineer
ALTEN —Reading
- £35,000 - £65,000 a year
- Full-time
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply
AC Supervisor
Acorn —Slough
- Full-time
- Driving
- Travel
- HVAC
- Referral programme
3d
Software Integration & Verification Lead
ALTEN —Reading
- £40,000 - £65,000 a year
- Full-time
- Computer Science
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
Electronics Design Lead (Multiple Locations)
ALTEN —Reading
- £50,000 - £65,000 a year
- Full-time
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Life insurance
Quick apply

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senior site reliability engineer jobs near milton common, oxf

Technical Service Engineer Manager

Nominet -
Oxford

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Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme

Qualifications

Jira
TCP
XML
Technical support
SQL
SSL
Confluence
ITIL
DNS
ServiceNow
IT
TCP/IP
Root cause analysis
Document management systems
Leadership

Full job description

Date: 24 Jul 2026

Location:
Oxford/ Hybrid, GB, OX4 4DQ

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Company: Nominet

Contract Type: Permanent

Location: Hybrid, with a minimum of 20% in the Oxford office per month

About Us:
We’re Nominet – a world-leading domain name registry operating at the heart of the UK internet. While we're best known for running .UK domains, our DNS expertise also underpins critical internet infrastructure that government services, including the NHS, rely on.

As a public benefit company, our work has a positive impact on society. We’ve donated millions to projects that use technology to improve people’s lives and have committed to delivering £60m worth of support over the next three years.

The Role:
The Technical Service Engineer Manager leads and develops a team that provides comprehensive Technical Support for critical customer services. This role ensures the consistent delivery of high-quality technical support, rapid issue resolution, and exceptional customer experience. Acting as a senior escalation point, the manager combines strong technical expertise, leadership, and service management skills to drive operational excellence, system reliability, and continuous improvement.

The Technical Service Engineer Manager also plays a key role in shaping the support function’s processes, tools, and training initiatives, ensuring knowledge is shared effectively and the team is equipped to meet evolving business and technology needs.

What You'll Be Doing:
Lead, coach, and develop a team of Technical Support Engineers, setting clear objectives and driving a high-performance culture
Oversee incident, request, and escalation management, acting as the point of escalation for complex issues
Ensure all support activity meets SLAs, leading incident response, triage, and resolution
Partner with Engineering, Product, and Security to resolve issues and deliver long-term improvements
Drive automation, process improvements, and efficient use of Jira, Confluence, and ITSM tools
Translate customer issues into actionable insights to improve products and services
Embed security best practices across support operations
Build and maintain a strong knowledge base, promoting knowledge sharing and continuous learning

What You'll deliver
High CSAT and CES through continuous improvement initiatives
Strong SLA performance and reliable service delivery
Improved first-time resolution and reduced repeat incidents
Actionable insights and reporting to drive product and service improvements
A high-performing, continuously developing support team

About You:
Strong technical support experience in a fast-paced and complex customer environment, able to translate complex technical issues for any audience.

Experience in troubleshooting methodology and root cause analysis to diagnose problems and present solutions or workarounds.

Good technical foundations with the ability and willingness to learn new technical concepts as required.

Proficient in the use of ticketing and documentation systems (for e.g. Jira, ServiceNow, and Confluence)

Proficiency in using IT Service Management systems for ticket handling and documentation.

Familiarity with XML, SQL, JSON, and the ability to analyse data is advantageous.

An understanding of networking fundamentals (e.g., TCP/IP, HTTP, SSL/TLS) also advantageous.

Demonstrated ability to document technical procedures and create knowledge base content.

Understanding of service management frameworks (ITIL), incident management, and SLA‑driven operations.

Customer‑centric: advocates for service excellence and long‑term customer value.

What To Expect Next:
1st stage: Introduction call with a member of the TA team (30 mins)

2nd stage: Hiring Manager Interview (90 mins via Teams)

3rd stage: On-site values interview (30 mins)

What We Offer:
Hybrid & Flexible Working
Early Finish Friday – Working week of 34 hours with full-time pay. (Finish at midday on Friday)
30 days of annual leave plus bank holidays, with the ability to purchase an additional 5 days.
Private Medical Insurance + Employee Assistance Programme
Medicash
Pension Scheme (Matched to 7%)
Annual Bonus Scheme
Family Leave (Enhanced)
Electric vehicle scheme with on-site charging points*
Rewards platform with access to discounts at hundreds of shops, restaurants etc.*

Flexible Benefits

Diversity Statement:
We're passionate about creating a workplace where every individual is valued, respected, and empowered. Somewhere we can benefit from all forms of diversity and discover the true value in our differences. If there are any adjustments we could make to the recruitment and selection process to support you, please let us know

Security Statement

Nominet is committed to the safeguarding and welfare of the internet and expects all employees and volunteers to share this commitment by participating in the relevant security and screening processes. All roles working for Nominet will be subject to a Baseline Personnel Security Standard (BPSS) check. Some roles due to the nature of their work, will require additional security clearance.

Job Segment: Information Technology, IT Manager, SQL, XML, Developer, Technology

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Refine Your Search

senior site reliability engineer jobs in milton common, oxf

Technical Service Engineer Manager

Senior Automation Engineer, Laboratory Automation & Biobanking

Senior Technical Support Engineer - Semiconductor Systems

Engineer

Quality Control Process Technician

Senior LabVIEW Software Engineer (Real-Time & FPGA Systems)

Production Engineer - Optical & Semiconductor Systems

Test Engineer I

Senior Manufacturing Technician - Optical & Semiconductor Systems

Sr. Principal Project Engineer

Head of Engineering - Quality

Senior CAD Process and Development Engineer

Technical Services Manager

Through Life Support (TLS) Engineer - Contractor Inside IR35 6-12Months

3rd Line IT Support Engineer

Senior Electronics Design Engineer

VHDL Firmware Engineer

AC Supervisor

Software Integration & Verification Lead

Electronics Design Lead (Multiple Locations)

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