Dp group Work, Jobs (with Salaries)

1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
1d
Production Assistant, Studios, IMG
IMG —London
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
Copywriter
IMG —London
- Full-time
- Remote
- Social media management
- English
- Bachelor's degree
Operations Delivery Coordinator, Studios, IMG
IMG —London
- Weekend availability
- Microsoft Office
- Communication skills
- Time management
23h
Technical Operator, Studios IMG
IMG —London
- Weekend availability
- Microsoft Outlook
- Communication skills
- Time management
23h
Train Maintainer - 2 shift or 3 Shift
Govia Thameslink Railway —Hornsey
- £59,720 - £62,022 a year
- Night shift
- Maintenance
- Travel
- Mechanical knowledge
- Employee assistance programme
- Employee discount
1d
Electro-Technical Officer (DP) for Platform Support Vessel
V.Group —London
Quick apply
Cleaning Assistant
Durham University —Durham
- £24,479 a year
- Part-time
- University
- IT
- Communication skills
- Annual leave
- Employee assistance programme
1d
Electro-Technical Officer (DP) for AHTS
V.Group —London
Quick apply
Design and Combustion CFD Engineer
Advanced Innovative Engineering —Lichfield
- 8 hour shift
- Engineering
- Master's degree
- Communication skills
Data Protection Manager (TVS Europe)
Norton Motorcycles —Solihull
- Travel
- Free parking
- Employee assistance programme
Quick apply
Electro-Technical Officer for Platform Supply vessel
V.Group —London
Quick apply
Master SDPO for Anchor Handling Tug Supply
V.Group —London
Quick apply
4d
IT Field Service Technician
The Peninsular and Oriental Steam Navigation Company —Coleshill
- Rotating shift
- ERP systems
- Windows
- Microsoft Office
Quick apply
11d
Senior Account Manager, Digital
IMG —London
- Full-time
- Remote
- Microsoft Powerpoint
- Social media management
- Microsoft Office
2d
VP, Content Partnerships, IMG
IMG —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
11d
Chief Officer
Briggs Marine Contractors Ltd —Burntisland
- £58,360.75 a year
- Full-time
- First Aid Certification
Quick apply
Master SDPO for Platform Supply vessel
V.Group —London
Quick apply
Broadcast Engineer, Studios, IMG
IMG —London
- 12 hour shift
- IT
- Communication skills
- Free parking
Technical Superintendent (Hamburg)
North Star Shipping —Aberdeen
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Hotel

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1st Line Technical Support

D P SYSTEMS
Loughton

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
1 day ago

Benefits

Free parking
Casual dress
Employee mentoring programme
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Windows Server
Sage
Azure
Operating systems
Microsoft Outlook
iOS
LogMeIn
Windows
Microsoft Office
Firewall
Remote access software
IT support
Computer networking
Mobile device management
TeamViewer
Solarwinds
Communication skills
Active Directory

Full job description

Company: DP Systems
Location: Loughton, Essex
Working Pattern: Office based, Monday to Friday, 8:30am to 6:00pm
Hybrid Working: Not available

About DP Systems

DP Systems is an established managed IT services provider based in Loughton, Essex. The company has been supporting businesses for 38 years, delivering reliable IT support, managed services, infrastructure solutions and customer-focused technology advice.

Role Overview

We are looking for a capable and customer-focused 1st Line MSP Engineer to join our office-based support team. The successful candidate will be the first point of contact for customer support requests, handling helpdesk calls and emails, logging tickets, troubleshooting technical issues and escalating where required. This role is suited to someone with previous experience working within a Managed Service Provider environment and a practical understanding of supporting multiple customer networks and systems.

Key Responsibilities

· Answer incoming helpdesk calls and emails in a professional and timely manner.

· Log all customer issues and service requests accurately as tickets.

· Investigate and resolve logged issues autonomously where possible.

· Escalate tickets to senior engineers where issues fall outside your skill level or require further support.

· Provide telephone and remote support to resolve customer problems and service requests.

· Visit customer sites to provide IT support, including installing PCs, laptops, software and upgrades.

· Troubleshoot hardware, software, network and user-related issues across customer environments.

· Support new projects, including building systems and preparing infrastructure for remote and on-site deployments.

· Maintain a high standard of customer service and keep customers updated on ticket progress.

Essential Experience

· Previous experience working within an MSP environment is essential.

· Service Desk & Use of Service desk ticketing systems such as HALO

· Previous experience of using RMM Tools such as NINJA & N-ABLE

· Proven experience installing, configuring and supporting Windows 10/11.

· Experience supporting PCs, laptops and tablets in a Windows Domain Azure joined environment.

· Experience supporting and administering Windows Server Active Directory and Group Policies.

· Experience supporting Microsoft Office 2010, 2013, 2016 and Microsoft Office 365.

· Experience supporting and administering Office 365 and Outlook users.

· Ability to install workstation and laptop operating systems.

· Experience installing general PC and network-based software, including Microsoft Office, Sage, Adobe and similar applications.

· Experience with Android, iOS and MDM technologies.

· Experience installing cabling, including Cat5e, patching and terminating.

· Ability to use remote support tools such as RDP, TeamViewer and LogMeIn.

· Understanding of IP networks and the ability to troubleshoot network problems.

· Experience understanding the configuration of routers and firewalls.

· Ability to configure ADSL routers, Wi-Fi access points, NAS boxes, network printers and scanners.

Personal Attributes

· Excellent communication skills, both written and verbal.

· Strong customer service focus and a professional telephone manner.

· Ability to work independently and take ownership of assigned tickets.

· Good problem-solving skills and attention to detail.

· Ability to prioritise workload and work effectively in a busy helpdesk environment.

· Willingness to learn, develop technical skills and support colleagues where needed.

· Reliable, punctual and comfortable working full time from the office.

Right to Work

Applicants must have the right to work in the UK and be able to provide appropriate documentation if required.

What We Offer

· Training and professional development opportunities.

· Competitive salary, dependent on experience.

· Company pension scheme.

· 20 days’ annual holiday entitlement, plus bank holidays.

· Monthly company social events

Working Hours and Location

This is a full-time, office-based role at DP Systems in Loughton, Essex. Working hours are Monday to Friday, 8:30am to 6:00pm. Please note that hybrid working is not available for this position.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
On-site parking

Location:

Loughton IG10 1LH (preferred)

Work Location: In person

Quick apply

Refine Your Search

dp group jobs

1st Line Technical Support

Production Assistant, Studios, IMG

Copywriter

Operations Delivery Coordinator, Studios, IMG

Technical Operator, Studios IMG

Train Maintainer - 2 shift or 3 Shift

Electro-Technical Officer (DP) for Platform Support Vessel

Cleaning Assistant

Electro-Technical Officer (DP) for AHTS

Design and Combustion CFD Engineer

Data Protection Manager (TVS Europe)

Electro-Technical Officer for Platform Supply vessel

Master SDPO for Anchor Handling Tug Supply

IT Field Service Technician

Senior Account Manager, Digital

VP, Content Partnerships, IMG

Chief Officer

Master SDPO for Platform Supply vessel

Broadcast Engineer, Studios, IMG

Technical Superintendent (Hamburg)

I want to receive the latest job alerts for dp group

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