1st line support engineer Work, Jobs in Sydenham, Gtl (with Salaries)

IT 1st Line Support Engineer
Aventum Group —London
- Full-time
- Hybrid work
- Azure
- Customer service
- Travel
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Sick pay
Quick apply
2d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Workplace IT Support Engineer
CUBE —London
- Full-time
- Hybrid work
- Salesforce
- Windows
- SharePoint
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
1st Line IT Support
Trooli —West Malling
- £25,000 - £26,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
- Gym membership
Quick apply
10d
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
Senior IT Engineer (Information Security Focus)
The Keyholding Company —London
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- IT
- Work from home
- Employee assistance programme
Quick apply
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
IT Site Engineer
Arriva Limited —London
- Azure
- Customer service
- Windows
Quick apply
14d
2nd Line IT Support Engineer
Cardonet —London
- Customer service
- Computer networking
- Communication skills
- Referral programme
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Customer service
17h
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Onsite Engineer
Cardonet —London
- Microsoft Office
- IT
- In-person
- Referral programme
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Quick apply

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IT 1st Line Support Engineer

Aventum Group
London

Apply Now

Job details

Permanent | Full-time

Qualifications

Azure
Customer service
Network management
Scripting
IT
Communication skills
PowerShell
Time management
Help desk

Full job description

Vacancy No

VN539

Basis

Permanent

Full Time / Part Time

Full Time

Entity

Aventum Group Management Services Ltd

Location City

London

Job Details

Role Summary

The 1st Line IT Engineer is a key member of the IT Services team, providing front-line technical support to colleagues across the wider group. We are looking for someone who is passionate about technology, enjoys solving problems, and is eager to develop their career in IT. You'll work closely with employees at all levels of the business, becoming a trusted point of contact for technical support and playing an important role in ensuring colleagues can work effectively and efficiently. You will provide support across all areas of IT, from user account administration and Microsoft 365 support to hardware troubleshooting, device setup, and day-to-day operational support. Working on-site will give you valuable exposure to a wide variety of technical challenges, enabling you to build practical experience that will support your professional growth and progression. Support requests are managed through our Helpdesk platform (Zendesk), and you will be responsible for resolving tickets in line with agreed SLAs, delivering a high standard of customer service and maintaining a positive user experience. This role is ideal for someone looking to build a strong foundation in IT, develop their technical expertise, and gain exposure to projects, infrastructure, cloud technologies, and business systems within a fast-paced and collaborative environment.

Role Accountabilities

Maintain a 99% Service Level Agreement (SLA).
Ensure the Joiners, Changers, and Leaver’s processes are followed correctly.
End-user support regarding IT applications.
Administration of cloud-based applications – Microsoft 365.
Setting and supporting IT equipment (Mobile phones, PCs/ Laptops, routers/switches, Printers/ Scanners).
Running scheduled IT processes, i.e., system backups.
Maintaining hardware stock levels and keeping IT areas tidy (stock cupboard & IT room & desks).
Ensuring that all IT hardware/ equipment is on and in working order each morning in our London office.
Assist IT Services Team Leader with:
- Azure administration
- IT projects
- Domain management
- Network management
- Application management
- Hardware Management

Role Requirements

Previous experience working within an IT Helpdesk or Service Desk environment is preferred.
Relevant IT qualifications, certifications, or technical training would be advantageous.
Interest / skills in scripting and automation (e.g., PowerShell or other language).

Skills and Abilities

Strong working knowledge of Microsoft 365 and associated applications.
Experience supporting collaboration and communication platforms, including Microsoft Teams.
Proven ability to work effectively in a fast-paced, customer-focused service environment.
Strong teamwork and collaboration skills.
Excellent verbal and written communication abilities.
Flexible and adaptable, with the ability to manage changing priorities and workloads.
Willingness to travel occasionally to support remote sites and users.
Strong organisational and time-management skills.
Proactive, responsive, and committed to delivering high-quality customer service.
Demonstrates initiative and a continuous improvement mindset.

Management Duties

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

Apply Now

Refine Your Search

1st line support engineer jobs in sydenham, gtl

IT 1st Line Support Engineer

IT Support Engineer (1st to 2nd Line Progression)

First Line Service Desk Analyst

Workplace IT Support Engineer

Financial Markets Infrastructure Services - Technical Analyst

First Response Engineer - Service Desk - MSP

1st Line IT Support

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Senior IT Engineer (Information Security Focus)

IT 2nd Line Service & Support Engineer

IT Support Technician

IT Site Engineer

2nd Line IT Support Engineer

1st Line Engineer

Desktop Support Engineer

Modern Workplace Engineer

Technical Engineer - 2nd Line

Onsite Engineer

IT Support Analyst – Client Services & Monitoring

Field Services Engineer

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