Role: General Manager
Location: Oxford Lambourne House
Hours: 40 hours between 8:30am – 17:30pm Monday to Friday
Reporting to: Head Of Customer Experience
Who are we?
NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, ‘Freedom at Work’, and support to create, grow and enjoy running their businesses in our centres.
We’ve been going from strength to strength for 25 years to cement our position as ‘The Property Manager for the New Economy’. We’re currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market.
What are our values?
Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition.
The purpose of NewFlex is to make a sustainable profit from unleashing the potential of buildings and people.
Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are.
What will you do?
The General Manager is responsible for overseeing the efficient operation of centres within their territory, while driving commercial sales, maintaining health and safety standards, training their team to meet and maintain quality standards, and managing the process of repairs quotes and supplier approvals.
This role involves a blend of strategic leadership, operations management, sales initiatives, health and safety compliance, and a strong focus on training and quality assurance.
The General Manager will be responsible for exceeding budgets and KPIs agreed with stakeholders by executing everything from business development to pest control within an agreed territory.
We want someone exceptional who can focus on:
P&L Responsibility
To exceed the monthly budget every month.- Driving and sustaining the maximum revenue from the centres in the territory.
- Using all existing products and services to drive and sustain this revenue.
- Develop new products and services as appropriate.
- Use all days of the week to drive this revenue.
- Have good personal relations with the desk agents in national brokers.
- Configure the centre to generate and sustain the maximum revenue.
- Configure the centre to reduce the rates bill.
- Monitor and control expenses to ensure financial objectives are met.
Operations
Ensure the smooth day-to-day operations of all centres in the territory.- Monitor service quality and customer satisfaction.
- Identify areas for improvement and optimise processes.
- Allocate and manage staffing, budget, and facilities.
- Implement quality assurance processes to maintain a consistent level of service.
- Ensure that the highest level of customer service is maintained throughout all centres.
- Handle escalated customer issues and seek resolutions to maintain customer satisfaction.
Commercial Sales
Develop and implement a comprehensive sales strategy to drive revenue growth and occupancy rates.- Identify and pursue new business opportunities, partnerships, and customers.
- Nurture and maintain relationships with key customers, corporate accounts, and brokers.
- Monitor and analyse market trends to adapt sales strategies accordingly.
Marketing
Prepare local marketing campaigns which conform to corporate identity guidelines.- Use all local channels to drive demand eg. Friends of existing and past customers, customers who toured but didn’t buy, neighbours, local societies, local commercial agents, local events and conferences, local social media.
People Management
Develop a high-performance culture through managing performance and identifying training and development needs through 1:1s, coaching, mentoring, CPD journals, HR processes and KPI setting.- Foster a collaborative and goal-oriented team environment.
- Responsible for recruiting employees and performance managing underperformance and misconduct.
Client Reporting
Budgeting, forecasting and client reporting.- Client handling as required by the business
Repairs and Supplier Management
Identify repairs and maintenance needs.- Drive down costs and increase speed and quality by using compliant local approved suppliers where possible.
- Approve and manage supplier relationships.
Health & Safety
To have an understanding and work to policies relating to statutory H&S obligations- Ensure that all statutory procedures regarding Health and Safety and AMR are implemented and adhered to.
- Regularly inspect facilities to maintain health and safety standards.
- Promptly report and address any health and safety issues or violations.
Other
- Commission and manage small repairs and fit-out as required.
- Find new buildings which become new centres.
- Launch new centres within the territory.
Training - Complete all mandatory training modules annually: -
-
Anti-Bribery Fundamentals
-
Anti-Money Laundering Fundamentals
-
Code of Conduct
-
Cyber Security: Journey to Safety
-
ErgoWize Assessment
-
Environmental Awareness: A Global Outlook
-
Fire Safety Awareness
-
GDPR: A Practical Overview for All Staff
-
Legionella
-
Understanding Fraud: Identify and Prevent Workplace Fraud
-
Whistleblowing
-
Working with the Modern Slavery Act UK
-
An Introduction to Unconscious Bias
-
Sexual Harassment: A Practical Overview
Stakeholders
Clients- Prospects
- Customers
- Colleagues in all departments
- Newable Group Boards
Knowledge/Experience
Confident user of Microsoft Office 365 (Word, Excel and Outlook- Management experience
- Experience working in a serviced office environment
- Demonstrable experience of managing a P&L, in a customer facing multi-site business
- Graduate or further education (desirable)
- Minimum Grade C in English and Math’s (or equivalent)
Key skills/behaviours required for this role:
Proven driver of revenue in multiple situations.- Proven Commercial success.
- Makes good things happen quickly.
- Strong communicator, influencer and negotiator.
- Experienced manager and coach of people.
- Proven attention to detail.
- Experience of planning and forecasting.
What will we offer you?
£36,000 to £38,000 per annum- 33 days Annual Leave (including Bank Holidays)
- Birthday Off
- Volunteering Days
- Discounted Private Medical Insurance Cover
- Life Assurance
- Income Protection Insurance
- Payroll Giving
- Cycle Scheme
- NEST Pension Scheme
- Employee Assistance Programme
- Annual Flu Jabs
- Eye Tests
- Training Support Package
- Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
- Annual Professional Membership Subscription
NewFlex is an equal opportunities employer.
This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications.
