It technician Work, Jobs in Whyteleafe, Sry (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
Junior IT Support Technician
Alliance for Better Care —Horley
- £25,148.94 - £27,222.02 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Field Technician
Churchill Retirement PLC —Byfleet
- Full-time
- Travel
- SharePoint
- IT
- Employee assistance programme
- Sick pay
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
Senior Technician, IT Infrastructure
Ryan, LLC —London
- Full-time
- Windows
- Project management
- Bachelor's degree
- Gym membership
Senior IT Site Technician & Endpoint Security Engineer, London
8x8, Inc. —London
- Full-time
- Microsoft Access
- Computer Science
- Bachelor's degree
5d
Schools IT Technician
Commercial Services Group —West Malling
- £25,948.96 - £28,500.00 a year
- Full-time
- Hybrid work
- Computer networking
- Classroom experience
- IT
- Annual leave
- Employee discount
Quick apply
6d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
IT Technician
LeighAcademiesTrust —Paddock Wood
- From £26,861 a year
- Full-time
- Travel
- IT
- School
- Annual leave
11d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Helpdesk Technician
FluidOne —Woking
- Customer service
- Windows
- Microsoft Office
- Employee assistance programme
IT Apprentice (Level 3 Information Communications Technician)
Primary Goal —Guildford
- £10,000 a year
- Full-time
- Childcare
- English
- Experience working with children
- Annual leave
Quick apply
Technical Support Technician
ASSA ABLOY —London
- Customer service
- Microsoft Office
- IT
5d
1st Line Network Technician
Exponential-e —London
- IT
- Phone etiquette
- Communication skills
- Referral programme
Quick apply
4d
Senior Data Center IT Technician
Nebius —London
- Data analysis skills
- English
- IT
Quick apply
Junior IT Support Technician
Code X London —London
- £25,500 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
3d
IT Technician
Harris Federation —London
- £31,000 - £35,000 a year
- Microsoft Office
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
10d
IT Technician
Woldingham School —Woldingham
- £35,587 a year
- Monday to Friday
- Organisational skills
- School
4d
IT Field Support Technician - T2 / Second Line
Concero UK —Hayes
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
12d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

it technician jobs in whyteleafe, sry

Helpdesk Technician (1st line)

Junior IT Support Technician

IT Field Technician

IT Support Technician

Senior Technician, IT Infrastructure

Senior IT Site Technician & Endpoint Security Engineer, London

Schools IT Technician

IT Coordinator/ Helpdesk Technician

IT Technician

IT Support Technician

Service Desk Technician - 6 Month FTC

Helpdesk Technician

IT Apprentice (Level 3 Information Communications Technician)

Technical Support Technician

1st Line Network Technician

Senior Data Center IT Technician

Junior IT Support Technician

IT Technician

IT Technician

IT Field Support Technician - T2 / Second Line

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