1st line support Work, Jobs in Milton Common, Oxf (with Salaries)

Customer Support Advisor
Twofold Limited —Reading
- Up to £25,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
12d
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
Head College Porter
St. Clare's, Oxford —Summertown
- Up to £36,000 a year
- Weekend availability
- Customer service
- Maintenance
- English
- Employee assistance programme
Quick apply
8d
EMEA AML Officer
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Spanish
- Project management
- Organisational skills
- Annual leave
- Life insurance
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
1d
Head of Media
Nominet —Oxford
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
9d
Barista
Starbucks —Milton Keynes
- Weekend availability
- Store discount
- Employee assistance programme
4d
School Nurse - Maternity Cover
THEUNICORNSCHOOL —Abingdon
- £27,000 - £30,000 a year
- Full-time
- In-person
- Care plans
- Leadership
Quick apply
11d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science
Regional Brand Manager Action Figures and Pre-school
Mattel —Slough
- £47,040 - £58,800 a year
- Full-time
- Sales
- Preschool
- Annual leave
- Employee assistance programme
Quick apply
Associate Manager, Customer Marketing
Mattel —Slough
- £57,040 - £67,735 a year
- Full-time
- No degree
- Communication skills
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
Housekeeping Lead
Welbeck —Oxford
- £40,000 a year
- Full-time
14d
Associate Manager Consumer Products - Softlines (Maternity cover)
Mattel —Slough
- £57,040 - £67,745 a year
- Full-time
- Sales
- Marketing
- No degree
- Annual leave
- Employee assistance programme
Quick apply
1st Line Technical Support Engineer
CTS Group Ltd —Abingdon
- Full-time
- Microsoft Outlook
- Microsoft Office
- Computer networking
- Free parking
Quick apply
2d
1st Line Engineer
Fujitsu —Bracknell
- Full-time
- Windows
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
3d
Learning Assistant
GLF Schools —Didcot
- £18,572 - £23,914 a year
- Temporary
- Administrative experience
- Classroom experience
- IT
19h
Marketing Apprentice
QA Apprenticeships —High Wycombe
- £17,000 a year
- Full-time
- Social media management
- Microsoft Office
- Organisational skills
Distribution Supervisor
Origin —High Wycombe
- £34,000 a year
- Full-time
- Microsoft Office
- Computer skills
- Leadership
- Employee assistance programme
- Employee discount
4d
3rd Line - IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
2d
HR Business Partner
Slough Borough Council —Slough
- £41,873 a year
- Full-time
- Hybrid work
- Annual leave
Quick apply

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Customer Support Advisor

Twofold Limited
Reading

Quick apply

Job details

Full-time
Up to £25,000 a year
12 days ago

Benefits

Company pension
On-site parking

Qualifications

Driving Licence
Customer service
Salesforce
Xero
Numeracy
Driving

Full job description

JOB TITLE: Customer Service Advisor

DEPARTMENT: Head Office

IMMEDIATE SUPERIOR: Director of Business Administration

Job Overview

This role is to provide exceptional customer service to both existing and potential customers of the business ensuring all matters are dealt with promptly and efficiently whilst ensuring the whole process is professionally managed from the beginning to end.

There is a strong requirement to assist and support the Managers in their strategic objectives and daily tasks.

Responsibilities

Provide 1st line customer service by logging and tracking faults on our salesforce from instigation through to resolution.
Co-ordinate engineer diaries effectively and efficiently.
Manage customer communications to arrange engineer breakdown and maintenance visits together with machine installations and collections.
Manage and process customer supplies, parts and consumable orders using Xero to create sales orders and delivery notes.
Generate quotes and correspondence for supplies and maintenance contracts to current and prospective customers.
Liaise and correspond with third party dealers and contract owners.
Update salesforce as required to support engineers and customers.
Manage customer queries, issues, and problems effectively and efficiently.
Assist with licensing and decommission of franking machines.
Assist with contract cancellation negotiations as required.
Shipping parts and supplies to customers and engineers.
Assisting in warehouse with shipping machines and admin tasks.
Regularly update & maintain spreadsheets as required.
General Salesforce administration, including updating customer address, contact and phone number details.
Ordering and maintaining stock levels of engineer parts.
Assist with logging and distributing all incoming sales enquiries and leads.
Assist as required with processing sales orders.
Arrange hotels and flights for engineers as required.
Handle one off tasks and projects that may arise.
Adhere to KPI's.

Skills

Essential

Must be pro-active and show ability to resolve issues and find solutions.
Good administration, numeracy, and literary skills with a keen eye for detail.
Experience of working within a customer service role.
Ability to follow policies and procedures.
Effective communication both oral and written.
Good understanding of UK geography and distribution of major towns and cities.
Full PC literacy on Microsoft software packages.
Experience working in an office.
Must have a can-do attitude and be able to work as part of a team.
Live in Reading.

Preferable

Salesforce and Xero experience preferable.
Driving license preferable.

Salary dependent on experience.

Pay: Up to £25,000.00 per year

Benefits:

Company pension
On-site parking

Application question(s):

Are you based in Reading?

Experience:

Office: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in milton common, oxf

Customer Support Advisor

Service Desk Analyst

Head College Porter

EMEA AML Officer

3rd Line IT Support Engineer

Head of Media

Barista

School Nurse - Maternity Cover

Infrastructure & Cloud Operations Engineer - 12 month FTC

Regional Brand Manager Action Figures and Pre-school

Associate Manager, Customer Marketing

Housekeeping Lead

Associate Manager Consumer Products - Softlines (Maternity cover)

1st Line Technical Support Engineer

1st Line Engineer

Learning Assistant

Marketing Apprentice

Distribution Supervisor

3rd Line - IT Support Engineer

HR Business Partner

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