Technical support occupations Work, Jobs in Shipston On Stour, War (with Salaries)

Technical Support Specialist
GN Group —Bicester
- Full-time
10d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
Technical Support Engineer
M Group —Warwick
- 12 hour shift
- Windows
- IT
- Communication skills
- Employee discount
5d
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
12d
Prep School IT Support Technician
Cheltenham College —Cheltenham
- £25,000 - £30,000 a year
- Full-time
- Windows
- Organisational skills
- IT
- Employee discount
11d
Product Training & Quality Specialist
Heat Engineer Software Ltd —Witney
- From £30,000 a year
- Full-time
- Hybrid work
- CRM software
- System design
- Presentation skills
- Health & wellbeing programme
- Work from home
Quick apply
5d
IT Systems Support
DHL —Banbury
- Up to £29,500 a year
- SQL
- Travel
- IT
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
2d
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
6d
Software Support and Development Engineer
Dematic Ltd. —Banbury
- Full-time
- Oracle
- Java
- Travel
Field Support Engineer
Xperience —Banbury
- Hybrid work
- Azure
- Windows
- Microsoft Office
- Free parking
- Bereavement leave
AI Adoption & Innovation Lead
Correla —Solihull
- £80,000 a year
- AI
- Communication skills
- Annual leave
9d
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
9d
Deployment Consultant (6-Month Fixed-Term Contract)
VoCoVo —Chipping Norton
- £40,000 - £50,000 a year
- Day shift
- Remote
- Scripting
- Linux
- Communication skills
- Employee assistance programme
- Sick pay
Technical Account Manager
PIB Group Services Ltd. —Warwick
- Hybrid work
Quick apply
Customer Operations Assistant
cash register group —Cheltenham
- £27,040 a year
- Weekend availability
- Customer service
- English
- Data entry
- Annual leave
- Flexible schedule
Quick apply
IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- IT
- Leadership
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Microsoft Office
- AWS
Customer Success Techical Advisor
team.blue UK —Worcester
- Weekend availability
- Hybrid work
- Communication skills
Data Science and AI Trainer (Government)
QA Limited —Cheltenham
- Azure
- Doctoral degree
- Computer Science
- Annual leave
- Employee assistance programme

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Technical Support Specialist

GN Group -
Bicester

Apply Now

Job details

Full-time
10 days ago

Qualifications

iOS
Technical support

Full job description

The Customer Care Technical Support Specialist provides front‑line, non‑clinical support primarily to end users. This role enables end users to maximise the benefit of GN Hearing solutions by delivering high-quality technical support, clear product education, and empathetic customer care. Focusing on accessories, consumables, apps and general product information.

The Team you will be part of:

You will be part of the UK Customer Care team, which also encompasses Order entry and Technical Support.

Working closely alongside the whole team to offer the best support to end-users in a friendly and supportive team

Your contribution is appreciated, and you will:

Handle end-user interactions via phone and e-mail, supporting with enquiries and queries, bridging the gap between Customer Care and Technical Support for our end-users.

Provide first‑line technical support for hearing devices, accessories, apps and connectivity solutions (e.g. pairing, Bluetooth, app connectivity, device handling).
Guide end users on how to use their hearing aids, accessories and apps confidently and safely.
Listen actively and respond with empathy, patience and professionalism, especially when customers are frustrated, worried or struggling with their hearing.
Maintain strong, up‑to‑date knowledge of the GN Hearing portfolio (hearing devices, accessories, apps, connectivity solutions).
Collaborate closely with colleagues in Customer Service, Sales and Product Management to resolve cases and improve the end‑user journey.

To perform well in the role, we imagine that you have:

Experience in Technical Support and be comfortable supporting connected devices, mobile apps (iOS/Android), Bluetooth and PC connectivity.
Working knowledge of CRM/ticketing systems, preferably Salesforce (or equivalent platforms).
Ability to follow structured troubleshooting flows and update case notes accurately and efficiently.
Experience in the Hearing Care industry would be an advantage.

At GN, we pride ourselves on encouraging flexible working whenever possible. We trust our people to fulfil their responsibilities, to know when in-person collaboration is better than hybrid, and to be present when it's needed most.

We encourage you to apply

Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organisation as well.

We are focused on an inclusive recruitment process

All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting the invitation to interview.

How to apply?

Use the ‘APPLY’ link no later than Friday 17th July. Applications are assessed continuously, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV, including a few sentences outlining your motivation for applying – quick and easy.

Join us in bringing people closer

GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhances the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses, and provide great experiences for audio and gaming users.

GN Store Nord A/S has entered into a definitive agreement for the sale of GN’s Hearing business to Amplifon S.p.A. to create a global leader in audiology. For GN Group, this creates an opportunity to expand our position in the large audio and video peripherals markets. Read more about the announcement here.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup

Apply Now

Refine Your Search

technical support occupations jobs in shipston on stour, war

Technical Support Specialist

1st Line NOC Engineer

Technical Support Engineer

1st / 2nd Line IT Support Analyst

Prep School IT Support Technician

Product Training & Quality Specialist

IT Systems Support

IT Helpdesk Analyst

Senior IT Support Analyst

Software Support and Development Engineer

Field Support Engineer

AI Adoption & Innovation Lead

IT Apprentice

Deployment Consultant (6-Month Fixed-Term Contract)

Technical Account Manager

Customer Operations Assistant

IT Field Service Engineer

Senior Service Desk Engineer

Customer Success Techical Advisor

Data Science and AI Trainer (Government)

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