Service desk Work, Jobs in Liverpool, Msy (with Salaries)

Customer Service Representative
MSite —Liverpool
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Service Desk Engineer
Causeway Technologies —Birkenhead
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Part Time Office and Warehouse Assistant (20-25 Hours Per Week)
AAL LTD —Ormskirk
- From £12.71 an hour
- Part-time
- Hybrid work
- Computer literacy
- Data entry
- Warehouse experience
Quick apply
ICT Service Desk Manager
Betsi Cadwaladr University Health Board —St. Asaph
- £50,129 - £57,365 a year
- Full-time
- University
- Continuous improvement
- Team management
- Annual leave
3d
IT Service Desk Analyst
EMR Group —Warrington
- Full-time
- Computer networking
- Annual leave
Quick apply
3d
IT Support Engineer
Eurolaser technologies —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
DB&T Service Desk Technician
Veolia ES (UK) Limited —Warrington
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
13d
IT Service Desk Analyst
EMR UK —Warrington
- Seasonal
- Computer networking
- Annual leave
3d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
Hire Desk Administrator
LGH Group —Manchester
- Full-time
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Windows Support Engineer - 3rd Line
NewPrinces Group —Liverpool
- Azure
- Customer service
- Analysis skills
- Annual leave
- Work from home
5d
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Travel
- Communication skills
- Employee assistance programme
EMEA Service Delivery & Communications Consultant
Bank of America —Chester
- Full-time
- Analysis skills
2d
Infrastructure & Site Services
Gorilla Glue Europe —Chorley
- £35,000 - £45,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Profit sharing
Quick apply
Hire Desk Manager
Nationwide Platforms —Birchwood
- Computer skills
- Training & development
- Leadership
- Free parking
Senior Technical Product Owner
dnata Travel —Leyland
- Full-time
- Continuous improvement
- Travel
- Agile
- Free parking
- Annual leave
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Port Administrator
Peel Ports —Birkenhead
- Front desk
- Communication skills
- Employee assistance programme
Client Services Coordinator - Mandarin Speaking
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Computer literacy
- Presentation skills
- Business
- Employee assistance programme
Quick apply
Customer Service Advisor
Mozillion —Chester
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Store discount
- Employee discount
Quick apply
9d

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Customer Service Representative

MSite
Liverpool

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Continuous improvement
Ticket management systems
Technical support incident logging
Organisational skills
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Application support
Incident log maintenance
Communication skills

Full job description

Liverpool
55 days ago

Job Description

As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across a range of enquiries, service requests, and technical issues.

You will provide guidance on using the MSite platform, troubleshoot first-line issues, and ensure all customer interactions are managed professionally and efficiently, in line with agreed service levels.

Working closely with customers and internal teams, you will be responsible for accurately logging and managing support tickets, gathering relevant information, and ensuring incidents are progressed and resolved within agreed SLAs. By embracing challenge and approaching obstacles as opportunities to improve outcomes, you will help support the construction industry's ongoing digital transformation while delivering a positive customer experience.

Success in this role requires strong organisational skills, attention to detail, and the ability to prioritise effectively in a fast-paced environment. You will work collaboratively with customers, contractors, workers, and colleagues across the business, helping to achieve together by building strong relationships and contributing to an integrated digital ecosystem. Through clear communication and effective teamwork, you will ensure seamless handovers between support teams and maintain ownership of issues through to resolution.

MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any reasonable adjustments during the interview process, please let us know.

Responsibilities

Provide first-line customer support via telephone, email, and ticketing systems, ensuring all enquiries are handled professionally and efficiently.
Triage supports tickets and route incidents, service requests, and queries to the appropriate support teams or business functions.
Assess the impact, priority, and urgency of incidents and service requests, gathering all relevant information required for effective resolution.
Maintain accurate ticket records, including detailed notes, categorisation, prioritisation, and ownership, ensuring clear handovers and escalation paths.

• Escalate incidents and requests that cannot be resolved within agreed timescales, while retaining ownership of customer communication and ticket progression. • Deliver proactive, timely, and accurate updates to customers regarding incidents, service requests, and ongoing support activities.

Act as a central point of contact between customers and MSite, coordinating communication and activities across functions, including Service Delivery, Change Management, and Incident Management.
Build and maintain strong working relationships with customers and internal stakeholders, ensuring alignment with service desk standards, processes, and best practices.
Collaborate with customers to provide guidance, support, and advice that enables effective day-to-day use of the MSite platform.
Support subcontractors and site teams in managing the operational use of MSite products and services.
Resolve customer issues wherever possible at the first point of contact, ensuring service levels are met, and customer expectations are effectively managed.
Support hardware swap-out and maintenance activities by configuring, clearing, and preparing storage components within turnstile DCM units and facial recognition readers in accordance with established processes.
Contribute to continuous service improvement by identifying recurring issues, knowledge gaps, process improvements, and opportunities to enhance customer experience.
Work collaboratively with colleagues across the business to ensure effective issue resolution, knowledge sharing, and service excellence.
Ensure compliance with company policies, procedures, and service management processes always.

Competencies

A strong commitment to delivering high-quality outcomes and positive customer experiences.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
Strong interpersonal skills and the ability to build effective working relationships with colleagues and stakeholders.
A positive, flexible, and adaptable approach to learning and professional development.
High levels of motivation, initiative, and a collaborative team-oriented mindset.
Excellent attention to detail and strong organisational skills.
A proactive approach to taking ownership and accountability for tasks and outcomes.
The ability to follow established processes, procedures, and best practices consistently.
Resilience under pressure, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
A solution-focused mindset with strong problem-solving abilities and a willingness to go the extra mile to achieve results.

Experience

Essential

Previous experience working in a customer service environment.
Good working knowledge of the Microsoft Office suite, including Outlook, Word, and Excel.
Strong communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
Excellent organisational skills and attention to detail.
Ability to prioritise workload and manage multiple tasks effectively.

Desirable

Previous experience supporting IT systems, software applications, or technical products.
Experience using ticketing, service desk, or case management systems.
Understanding of incident management and customer support processes.
Experience working within a fast-paced service or support environment.

Job Overview

Location
Liverpool
Hours per week
37.5

Apply Now

Refine Your Search

service desk jobs in liverpool, msy

Customer Service Representative

Service Desk Engineer

Part Time Office and Warehouse Assistant (20-25 Hours Per Week)

ICT Service Desk Manager

IT Service Desk Analyst

IT Support Engineer

DB&T Service Desk Technician

IT Service Desk Analyst

Junior IT Service Desk Representative (Apprentice)

Hire Desk Administrator

Windows Support Engineer - 3rd Line

Service Desk Analyst (2nd Line)

EMEA Service Delivery & Communications Consultant

Infrastructure & Site Services

Hire Desk Manager

Senior Technical Product Owner

Help-Desk support analyst (1st line)

Port Administrator

Client Services Coordinator - Mandarin Speaking

Customer Service Advisor

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