Vacancy Reference Number
22252
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Number of Vacancies
1
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(B) OCU
Digital, Data & Technology
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Location
Bromley, Other
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Building
Newlands Park
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Band
Band C
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Part/Full Time
Full Time
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Hours per Week
36 hours per week
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Type of Contract
Permanent
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Job Advert
Job Title: CONNECT Operations Manager
Salary: The starting salary is £48,995, which includes allowances totalling £3,009.
The salary is broken down as £ 45,986 basic salary, which will increase annually until you reach the top of the scale £ 54,863. Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.
Location: London & Hybrid (60% / 3-days per week in office). The ‘home base’ Met location is Bromley. We offer the flexibility to work in a Hybrid way, where you can deliver your best, including Working from Home (WFH). Travel across the Met Estate, to attend meetings as required by the business, is expected.
“Keep checking Oleeo/Met Careers on a daily basis for new and exciting opportunities being released to join Digital & Innovation!”
Policing London is a hugely complex challenge that evolves every day. To make sure the Met is up to the task, we need the right IT and systems across our organisation. As a CONNECT Operations Manager, you will help to enable us to do our best for the London area. Join us and play your part in making London the safest capital in the world and delivering ‘More Trust, Less Crime and High Standards’.
As a member of the Met, you will also enjoy great benefits including annual leave, civil service pension arrangements, maternity/paternity support, as well as being part of a continuous learning culture.
Digital & Innovation Business Group
The Digital & Innovation Business Group brings together technology, the effective use of data, and our capability to deliver change and reform to drive the Met forward: this is central to progressing delivery of New Met for London 2. It includes the Met’s Transformation, Technology, Data and Analytics functions, as well as work underway to make the organisation more productive and efficient (referred to as Productivity & Efficiency or P&E). The Group was created in early 2026 and is led by Marie Heracleous, Chief Digital & Innovation Officer. It’s an exciting time to be part of D&I, as it builds new capabilities and ways of working to support the frontline and make a real difference to London.
D&I is committed to creating an inclusive working environment. We support hybrid working, and the hiring manager will be happy to discuss arrangements for this role.
Job Purpose
The CONNECT Operations Manager is responsible for supporting the effective delivery of CONNECT operational functions, including finance, business change, business processes, communications, HR, commercial activity, and supplier management.
The role holder will manage the day-to-day coordination and delivery of operational activities within their area of responsibility, ensuring tasks are completed to a high standard, within agreed timescales, and in line with programme priorities and governance requirements.
Working under the direction of the CONNECT Operations Lead, the post holder will provide first-line management and supervision where required, ensuring clarity of tasking, monitoring performance, and contributing to a culture of accountability and continuous improvement.
The role will also support the development and implementation of processes, reporting, and operational controls, providing timely and accurate information to inform decision-making and programme delivery. The Operations Manager will act as a key point of contact for stakeholders, maintaining effective working relationships and supporting the smooth running of CONNECT operations.
Key Role Responsibilities
Financial Management & Control
Maintain and monitor the unit’s financial plans, including review of actuals, reforecasting, and accruals. Conduct variance analysis to support robust financial governance and alignment with approved budgets. Work closely with finance colleagues to ensure accurate and timely reporting, proactively identifying variances and supporting the implementation of appropriate corrective actions.
Governance, Risk & Control
Create, maintain, and manage risk, issue, dependency, assumption, change, and decision logs, ensuring accurate and transparent documentation. Proactively identify and escalate potential challenges to enable timely mitigation and support overall programme integrity.
Planning & Delivery Coordination
Develop and maintain programme and project plans within MSP, monitoring progress against key milestones. Highlight dependencies, risks, and variances to support proactive delivery management.
Performance Reporting & Insight
Produce high-quality status reports by collating and validating information from Workstream Leads, ensuring stakeholders receive timely, accurate, and consolidated updates to support informed decision-making.
Information & Document Management
Ensure adherence to information and configuration management standards, maintaining effective version control and structured document repositories to safeguard integrity, accuracy, and accessibility of programme documentation.
Workforce & Resource Management
Maintain accurate and up-to-date organisational charts for the unit, including team structures and governance frameworks.
Manage and maintain resource data, working closely with the central resource team to ensure accurate workforce information, supporting effective resource planning and utilisation across CONNECT.
Governance Forums & Meeting Management
Manage the preparation and quality assurance of governance board papers, liaising with Workstream Leads to ensure timely submission of comprehensive and accurate documentation to support effective decision-making.
Leadership Support
Provide deputy support to the CONNECT Operations Lead where required, ensuring continuity of operations and leadership support.
Additional Information
Vetting Clearance
This post requires access to the most sensitive intelligence material on a daily basis. Applicants must hold or be prepared to undergo National Security Vetting (NSV) Security Check (enhanced) (SC(e)) level before taking up the post.
Working Pattern
Employment: Permanent, Full-Time (36-hours per week)
Hybrid Working available in line with the Metropolitan Police Service hybrid working policy.
You will be expected to work from a Met location for at least three days a week (60% of working time) to support our operational teams and collaborate effectively. For up to two days per week (no more than 40% of working time), you may be permitted to work from home, balancing flexibility with organisational need.
The role requires that you attend the Newlands Park office 3-days per week: Tuesday, Wednesday and Thursday between the core hours of 10:00 to 16:00.
How to apply
To begin your career at the Met, please click the "apply button “. The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement (1-Page of A4, 500 words maximum), you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.
Completed applications must be submitted by 23:55 on 7th August 2026.
www.metpolicecareers.co.uk
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Essential For The Role
Essential Criteria:
Knowledge
Risk management practices and when to implement them.
Dependency management processes, ranging from workstream to programme.
Project management practices and approaches, e.g. Waterfall and Agile.
Working knowledge of financial and budget management processes and procedures, i.e., how budgets, forecasts, actuals and accruals are actioned and how they interact with each other.
Working knowledge of workforce planning and workforce management, i.e., understanding the difference between both and how sustained operational efficiency and productivity requires alignment to future capability and resourcing needs.
Status reporting, ranging from workstream to senior management.
Awareness of the cultural differences that are uniquely found in public sector, particularly policing services.
Skills
Ability to apply risk management techniques to identify and mitigate workstream and project risks.
Ability to apply dependency management techniques to identify and oversee workstream and project dependencies.
Ability to apply effective workforce capacity techniques to drive optimisation of resource workload.
Ability to deliver tailored communications, both written and oral, to a range of stakeholders.
Highly organised and proven ability to prioritise to deliver to agreed deadlines.
Ability to draft status reports for the CONNECT Operations Lead to review and refine before onward transmission to Head of CONNECT Operations.
Ability to obtain workstream/project information to allow the CONNECT Operations Lead to develop targeted board packs.
Proven ability to provide and deliver briefings and presentations.
An interest in promoting positive improvement in the MPS and helping the organisation to adapt to new ways of working.
Proficiency in Microsoft Office, including Microsoft Project.
Ability to use initiative to unpick problems as processes and procedures cannot cover all eventualities.
Evidence of inclusive behaviour.
Experience
Financial processing including tracking timesheets, raising invoices and purchase orders.
Experience of identifying new workstream and project risks, recording and updating these within a risk log.
Experience of identifying and mapping new workstream and project dependencies, recording and updating these within a dependency log.
Prepared meeting materials for senior stakeholder meeting, including targeted board packs and capturing accurate meeting minutes.
Experiencing of reviewing resource schedules, identifying resource overutilisation and escalating this via the appropriate channels.
Delivered lessons learned sessions to colleagues, as result of their experience in a similar role, and applied these best practices to business and/or operations management activities to ensure existing processes and procedures are optimised.
Experience constructing cases which initiate change, understanding and projecting specific benefits to come from these changes.
Desirable Criteria:
Higher education – degree or significant experience.
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Required Languages
English
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Reports To
Band B - CONNECT Operations Lead
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Candidate Information Pack
Band C Products CONNECT CONNECT Operations Manager 202607.docx – 118KB Opens in a new window
Converted File Band C Products CONNECT CONNECT Operations Manager 202607.docx.pdf – 208KB Opens in a new window
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Additional Information
CVF Staff Band.pdf – 971KB Opens in a new window
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Disability Confident Statement
The Met is committed to being an equitable (fair and impartial) and inclusive employer for disabled people, striving to have a diverse and representative workforce at all levels. We encourage applications from people from the widest possible range of backgrounds, cultures and experiences. We particularly welcome applications from people with disabilities and long-term conditions, ethnic minority groups and women.
As a Disability Confident Leader, the Met has committed to making disability equality part of our everyday practice. We ensure that people with disabilities and those with long term conditions have the opportunities to fulfil their potential and realise their aspirations.
The Met is committed to making reasonable adjustments to the recruitment process to ensure disabled applicants can perform at their best. If you need any reasonable adjustments or changes to the application and recruitment process, we ask that you include this information within your application form. All matters will be treated in strict confidence.
Please note, if you are applying for a police officer role or to become a police community support officer (PCSO) or designated detention officer (DDO), there is a minimum requirement that you must pass a job-related fitness test (JRFT) at point of entry. This does not apply to police staff roles. Find out more about police fitness standards.
Read our full disability confidence statement.
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