Capability owner Work, Jobs in Peterlee, Dur (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Learning Specialist – ICT
believe housing —Bishop Auckland
- £44,710 - £46,108 a year
- Part-time
- Hybrid work
- Annual leave
14d
Data Coordinator - Manufacturing
KP Snacks —Billingham
- Full-time
- Microsoft Excel
- Driving
- Communication skills
- Employee discount
Quick apply
9d
Agile Delivery Manager
Vertu Motors —Gateshead
- £50,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- Leadership
Quick apply
Business Process and Knowledge Graduate
Sage —Newcastle upon Tyne
- AI
- Business
- Communication skills
Interventions Senior Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £55,157 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
1d
Full Stack Sofware Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- Java
- AWS
Quick apply
Programme Director - Fusion & Modular Nuclear
ASSYSTEM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Contracts
Quick apply
Product Owner - Embedded Accounting
Sage —Newcastle upon Tyne
- Hybrid work
- Accounting
- APIs
- Annual leave
3d
Contractor Supervising Officer
JLL —Washington
- Full-time
- Travel
- Organisational skills
- Communication skills
Senior Project Manager
Avove —Durham
- Full-time
- Agile
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
Client Accounting Services Senior Advisor
TC-Group —Stanley
- £38,000 - £48,000 a year
- Full-time
- Hybrid work
- Project management
- Accounting
- Leadership
- Annual leave
- Work from home
Quick apply
2d
Senior Lead Oracle Fusion Cloud Integration & Extension Consultant role
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
Quick apply
Engineering Director - Fusion & Modular Nuclear
ASSYSTEM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Contracts
- Leadership
Quick apply
IT Service Improvement Manager
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
7h
Senior Quantity Surveyor
Balfour Beatty —Middlesbrough
- Full-time
- Civil engineering
- No degree
- Contracts
- Employee assistance programme
D365/Power Platform Technical Lead
Version 1 —Newcastle upon Tyne
- Full-time
- Azure
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Management Accountant
J Barbour and Sons —South Shields
- Full-time
- Microsoft Excel
- ERP systems
- Accounting
- Free parking
- Store discount
Quick apply
14d
Finance Partner (f/m/d) Global Vertical Services
Siemens —South Tyneside
- Full-time
- Hybrid work
- English
- Master's degree
- Analysis skills
2d
Senior Primary Plant Design Engineer
Balfour Beatty —Newcastle upon Tyne
- Hybrid work
- AutoCAD
- Engineering
- Microsoft Office
- Annual leave

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capability owner jobs near peterlee, dur

Client Engagement Manager -Full time - Permanent - Gateshead

Recite Me
Gateshead

Quick apply

Job details

Full-time

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

capability owner jobs in peterlee, dur

Client Engagement Manager -Full time - Permanent - Gateshead

Learning Specialist – ICT

Data Coordinator - Manufacturing

Agile Delivery Manager

Business Process and Knowledge Graduate

Interventions Senior Analyst

Full Stack Sofware Engineer

Programme Director - Fusion & Modular Nuclear

Product Owner - Embedded Accounting

Contractor Supervising Officer

Senior Project Manager

Client Accounting Services Senior Advisor

Senior Lead Oracle Fusion Cloud Integration & Extension Consultant role

Engineering Director - Fusion & Modular Nuclear

IT Service Improvement Manager

Senior Quantity Surveyor

D365/Power Platform Technical Lead

Management Accountant

Finance Partner (f/m/d) Global Vertical Services

Senior Primary Plant Design Engineer

I want to receive the latest job alerts for capability owner in peterlee, dur

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