Operations agent Work, Jobs in Preston, Lan (with Salaries)

Travel Support Advisor Air & Ground
dnata Travel —Leyland
- Hotel
- IT
- Communication skills
Executive Assistant – Store Operations
Ready Steady Store Ltd —Manchester
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Administrative experience
- QuickBooks
- Free parking
- Health & wellbeing programme
Quick apply
1d
Commercial Cleaner
The Grove Venue —Blackburn
- From £12.71 an hour
- Organisational skills
- In-person
Quick apply
Head of Facilities Management
dnata Travel —Leyland
- Full-time
- Contracts
- Leadership
- Free parking
- Annual leave
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Hybrid work
- Project management
- Employee assistance programme
- Employee discount
Cruise Travel Sales Specialist
Jobflex —Prestwich
- From £30,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
Quick apply
5d
Finance & Office Manager
Dale Industrial Complex Ltd Astley Park Estate, Kennedy Road, Chaddock Lane, Astley, Manchester M29 7JY —Manchester
- £26,000 - £30,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- Free parking
- Flexible schedule
Quick apply
5d
Site Agent
Bethell Construction Ltd —Kearsley
- Full-time
- Microsoft Office
- Supervising experience
- Contracts
Data Quality Coordinator
SunbeltRentals —Birchwood
- Continuous improvement
- AI
- Communication skills
- Annual leave
Quick apply
2d
CYPMHS Lead Cognitive Behavioural Therapist
Mersey Care NHS Foundation Trust —St Helens
- £66,582 - £77,368 a year
- Full-time
- Management
- Research
- Experience working with children
13d
Senior Health Practitioner CYP LD/ASC
Mersey Care NHS Foundation Trust —Knowsley
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Experience working with children
- Case management
- Mentoring
- Free parking
- Paid training
6d
Senior Mental Health Practitioner
Mersey Care NHS Foundation Trust —Whiston
- £39,959 - £48,117 a year
- Full-time
- Research
- Experience working with children
- Mentoring
7d
Site Manager
Network Plus —Salford
- Contracts
Quick apply
Head of Marketing Operations (12 month FTC)
Zellis —Manchester
- Hybrid work
- Team management
- AI
- Annual leave
Travel Support Advisor Air & Ground
dnata —Preston
- Hotel
- IT
- Communication skills
Operations Coordinator UK & IRE
Paltank Ltd —Southport
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Data analysis skills
- Analysis skills
Quick apply
6d

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Executive Assistant – Store Operations
Ready Steady Store Ltd —Manchester
Arranging store viewings and site visits with agents and landlords, including sorting access and codes ahead of time. Confident written and verbal communicator.
£28,000 a year
Quick apply
1d
Head of Data
The Fragrance Shop —Manchester
Demonstrable experience setting up and running Snowflake in a commercial environment, including warehouse sizing, auto-suspend and auto-resume configuration,…
1d

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Travel Support Advisor Air & Ground

dnata Travel -
Leyland

Apply Now

Job details

Qualifications

GCSE
IT
Communication skills

Full job description

Job Title: Travel Support Advisor – Air & Ground Operations
Location: Leyland, Preston
dnata Travel Group B2B is the UK’s biggest B2B-only tour operator and comprises of flagship brand Gold Medal and three specialist brands – Pure Luxury, Cruise Plus and Incredible Journeys. We pride ourselves on our truly ‘agents-first’ approach and our strong mutually beneficial and supportive relationships with a huge range of supplier partners across the industry. We are part of the Emirates group.

We are now recruiting for a Travel Support Advisor to manage and action involuntary changes to customer travel arrangements, including airline schedule changes, flight cancellations, ticketing deadlines, and ground service modifications. This role ensures timely communication with customers and effective resolution of disruptions, working in a customer-centric manner to minimize inconvenience and protect business interests.

Job Accountabilities
Monitor and manage electronic airline queues, ensuring timely action and clearance in line with agreed performance targets
Process airline notifications promptly to ensure tickets are issued within required timeframes
Coordinate changes to air travel arrangements, including necessary updates to associated services such as hotel bookings, transfers, and car hire
Communicate flight schedule changes to direct customers and travel agents via phone, email, etc., and update all affected package components and documentation accordingly
Apply ABTA/ATOL guidelines to ensure customer arrangements comply with industry and company policies
Provide support during crisis situations (e.g. adverse weather, natural disasters, political unrest) to maintain customer service continuity
Inform customers and agents of accommodation renovations and manage any resulting changes, including relocations due to hotel closures, overbookings, or major refurbishments
Respond to supplier communications within 72 hours and update customers or agents with relevant changes
Negotiate with suppliers to secure the best possible outcomes for both the customer and the business
Uphold GDPR standards and maintain a consistently professional approach in all interactions
Collaborate effectively with team members and cross-functional teams to resolve customer issues
Take ownership of personal development to enhance the customer experience
Support the team manager in achieving service level targets and provide feedback on system issues and improvement opportunities
Consistently demonstrate dnata Travel Group’s Vision, Mission, and Values in daily work

To be considered for this role, we need you to have the following skills, experience and qualifications:
GCSE Grade A*-C/9-4 in English and Maths or equivalent
Great communication skills – verbal & written
Able to deliver a difficult message with empathy and remain calm
Customer focussed
IT literate with great keyboard skills
Accuracy and attention to detail
Great team player with a positive attitude
Problem solving skills
Adaptable and able to work under pressure
Numerate

Desirable:
Experience with GDS /travel systems
Previous travel industry or contact centre experience

Apply Now

Refine Your Search

operations agent jobs in preston, lan

Travel Support Advisor Air & Ground

Executive Assistant – Store Operations

Commercial Cleaner

Head of Facilities Management

Talent Acquisition Partner

Cruise Travel Sales Specialist

Finance & Office Manager

Site Agent

Data Quality Coordinator

CYPMHS Lead Cognitive Behavioural Therapist

Senior Health Practitioner CYP LD/ASC

Senior Mental Health Practitioner

Site Manager

Head of Marketing Operations (12 month FTC)

Travel Support Advisor Air & Ground

Operations Coordinator UK & IRE

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