Join a growing business where your ideas matter.
At Cairnview Windows & Doors, we're proud to be a female-led family business built on honesty, integrity and genuine care for our customers.
Over the last few years we've built an outstanding reputation for quality, craftsmanship and customer service, and we're now entering an exciting new phase of growth.
As we grow, we're investing not only in better systems and processes, but in our people.
We believe the people doing the work are best placed to improve the work. That means we don't simply tell people what to do, we involve our team in shaping how we operate, improving the customer experience and helping drive the business forward.
If you're looking for somewhere you can genuinely make a difference, be listened to, take ownership and grow alongside a successful business, we'd love to hear from you.
The Role
This is a key position within our operations team.
Once a customer places their order, you'll become one of their main points of contact, helping guide them through the installation process from order through to completion.
You'll work closely with our Operations Manager, Installation Manager, Procurement Officer and installation teams to ensure every project runs smoothly and every customer receives the exceptional service Cairnview is known for.
This isn't simply an administration role.
We're looking for someone who enjoys taking ownership, solving problems, making decisions and continuously improving the way things are done.
What you'll be doing
You'll be responsible for:
- Coordinating installation schedules and maintaining visibility of upcoming work
- Working closely with procurement regarding product availability and lead times
- Liaising with installers to ensure projects are planned efficiently
- Keeping customers informed throughout their installation
- Managing service requests and remedial works through to completion
- Handling customer enquiries professionally and confidently
- Maintaining accurate records within our CRM system (AdminBase)
- Preparing paperwork, payment reminders and job completion documentation
- Producing clear handovers and operational updates
- Identifying risks early and helping resolve issues before they become problems
- Suggesting improvements to our systems, processes and customer experience
Who we're looking for
We're far more interested in how you work than simply where you've worked.
We're looking for someone who:
- Takes ownership rather than waiting to be asked
- Enjoys solving problems
- Naturally keeps people informed
- Notices when something isn't right and takes action
- Takes pride in delivering outstanding customer service
- Enjoys working collaboratively
- Wants to be part of improving the business, not simply working in it
Ideally you'll also have experience in:
- Customer service
- Operations coordination
- Scheduling
- Administration
- Home improvements, construction or another service-based industry
Experience coordinating installers, engineers or contractors would be advantageous but isn't essential.
Why join Cairnview?
We know people spend a huge part of their lives at work, so we want Cairnview to be somewhere people enjoy coming every day.
When you join us you'll become part of a supportive, ambitious team where your contribution genuinely matters.
You'll receive:
- A salary of £30,000–£35,000 depending on experience
- Regular one-to-one coaching and feedback
- Ongoing personal and professional development
- Opportunities to grow as the business grows
- The chance to influence how we operate
- A friendly, supportive family business environment
- Company pension
- Employee discount
- Free on-site parking
Hours
- Full-time
- Monday to Friday
- 37.5 hours per week
- Office-based at Scone Airport, Perth
Before you apply
Please note:
- You must be able to travel reliably to our office each day. There is no opportunity for hybrid working.
- Your own transport is essential due to limited public transport.
- This is a full-time permanent, office-based role.
- Applicants must have the right to work in the UK.
Pay: £29,000.00-£35,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Application question(s):
- Do you have regular access to your own vehicle for commuting to and from work? Public transport is not suitable due to our location.
- Please briefly describe any experience you have coordinating schedules, installations, engineers, contractors or operational workloads.
- This role requires someone who can take ownership, solve problems and work proactively. Please tell us about a time when you have done this in a previous role.
- What attracts you to this role at Cairnview Windows & Doors and what are you looking for in your next position?
- This role is fully office-based at Scone Airport, Perth and hybrid working is not available. Can you reliably commute to our office five days per week and do you have access to your own transport? Public transport is not suitable due to our location.
Experience:
- Customer Service: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
