Support escalation engineer Work, Jobs in Glasgow, Sct (with Salaries)

Customer Field Team Leader
CityFibre —Glasgow
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
Quick apply
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Glasgow
- Full-time
- Microsoft Office
- Travel
- Leadership
Quick apply
Application Configuration Engineer
Magentus —Glasgow
- £30,000 - £33,000 a year
- Hybrid work
- Bachelor's degree
- Software development
- APIs
- Annual leave
- Employee assistance programme
8d
Associate Controls Analyst (Defence)
AECOM —Glasgow
- Full-time
- Hybrid work
- PMP
- Engineering
- Data analysis skills
OT Implementation Consultant
Natural Power —Glasgow
- £27,000 - £40,000 a year
- Monday to Friday
- IT
- Annual leave
- Employee assistance programme
3d
Site Manager
KNAPP U.K. Limited —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
Group Technical Specialist
Peak International Group —Renfrew
- £0.01 a year
- Military
- Communication skills
- Mechanical knowledge
Quick apply
2d
Group Technical Specialist
Peak Scientific —Glasgow
- Military
- Communication skills
- Mechanical knowledge
2d
Project Manager
Bachy Soletanche —Bellshill
- Management
- Annual leave
- Employee assistance programme
Quick apply
18h
Oracle EBS HCM Developer
Balfour Beatty —Motherwell
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Annual leave
14d
Commercial Controller - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Presentation skills
3rd Line Senior Support Consultant
RM Education Limited —Bellshill
- Hybrid work
- Azure
- Scripting
- SharePoint
- Annual leave
9d
Infrastructure Engineer (2nd Line)
Chemify Ltd —Glasgow
- Full-time
- Azure
- Engineering
- AWS
Quick apply
Lead Site Reliability Engineer - Operations Excellence
JPMorganChase —Glasgow
- Full-time
- Azure
- AWS
- Analysis skills
Lead End User Computing Engineer (Sharepoint/Power Platform)
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- Presentation skills
- Annual leave
- Flexible schedule
Telephony and Connectivity Analyst
ARO —Glasgow
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
- Employee assistance programme
Quick apply
11d
Azure Platform Engineer
DataVita —High Blantyre
- Azure
- Linux
Quick apply
Senior Platform Engineer
Morgan Stanley —Glasgow
- Full-time
- DevOps
- Bachelor's degree
- Computer networking
Customer Quality Engineer
Peak International Group —Renfrew
- £0.01 a year
- Management
- Military
- Continuous improvement
Quick apply
8d
Senior Load Balancing Engineer
Morgan Stanley —Glasgow
- Full-time
- Computer networking
- Organisational skills
- SharePoint
20h

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support escalation engineer jobs near glasgow, sct

Customer Field Team Leader

CityFibre -
Glasgow

Quick apply

Job details

Full-time

Benefits

Annual leave
Private medical insurance

Qualifications

Driving Licence
Leadership

Full job description

Job Description

This is a field-based role covering North East England and Scotland’s Central/Eastern region. Candidates should ideally be based within the patch, with regular travel expected across the region.

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

Joining us as a Customer Field Team Leader

As a Customer Field Team Leader, you will lead, motivate and develop a team of Customer Field Engineers, ensuring they deliver safe, high-quality work and best-in-class customer outcomes. This role calls for a strong mix of leadership, technical knowledge and customer focus, with responsibility for supporting your team to follow best practice, resolve on-the-day issues and deliver right-first-time completion across civils, repairs and installations.

You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

This is some of what you can expect to be doing:

Lead a team completing civils, repairs and installations across business and residential properties, ensuring on-the-day issues are resolved quickly and effectively to support right-first-time delivery
Oversee and participate in minor civils activities, both private and public, as well as repairs across our own network and the Openreach PIA network, including reinstatement to industry standards
Conduct safety checks with your team and complete quality audits across your region, covering completed installations, civils activities, fibre repairs, PIA repairs and vehicle standards
Manage customer complaints and escalations from initial contact through to a positive resolution, in line with CityFibre KPIs
Embed a strong safety-first culture, ensuring your team follows best practice and works safely, consistently and to the required quality standards

What you'll bring to the role:

This role would suit a confident Team Leader with a passion for developing people, building strong relationships and ensuring field activity is delivered safely and to a high standard. You’ll be comfortable working at heights, including on ladders and climbing poles, and will bring extensive, relevant field experience alongside strong fibre knowledge.

You’ll also have:

Experience leading, motivating and developing field-based teams to deliver high-quality customer and operational outcomes
Strong fibre knowledge and hands-on experience across installations, civils, repairs and network activity
The ability to manage customer complaints and escalations professionally, working towards positive outcomes in line with KPIs
A strong focus on safety, quality and compliance, with the confidence to carry out checks, audits and coaching conversations
A valid UK driving licence with no more than 6 penalty points

Life at CityFibre

Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life – including generous annual leave, with an extra day off on your birthday, private medical insurance, health cash plans and family-friendly policies.

Find out more about our culture, communities and benefits on our careers site.

Qualifications

You’ll need the following qualifications:

NRSWA LA and S1
Openreach PIA S007 Sub-Duct and Cable Installation
Openreach PIA S008 Overhead Cable Installation
SA001 Overhead Safety and SA002 Underground Safety, or SA006 Safe Working in Civils

The following qualifications are desirable:

NRSWA S2, S3, S4, S5, S7 and S8
SA020 MDU Installations
SA022 Track and Locate Underground Services
Health and Safety qualifications including EFAC, EUSR, Abrasive, IPAF and TETRA

CityFibre will provide you with the training and support you need to gain any of the above desirable qualifications you do not currently hold.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [email protected]. We want to help!

Quick apply

Refine Your Search

support escalation engineer jobs in glasgow, sct

Customer Field Team Leader

Project Controls Specialists - All Levels - Planning

Application Configuration Engineer

Associate Controls Analyst (Defence)

OT Implementation Consultant

Site Manager

Group Technical Specialist

Group Technical Specialist

Project Manager

Oracle EBS HCM Developer

Commercial Controller - Glasgow Head Office

3rd Line Senior Support Consultant

Infrastructure Engineer (2nd Line)

Lead Site Reliability Engineer - Operations Excellence

Lead End User Computing Engineer (Sharepoint/Power Platform)

Telephony and Connectivity Analyst

Azure Platform Engineer

Senior Platform Engineer

Customer Quality Engineer

Senior Load Balancing Engineer

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