JOB TITLE: Autism Hub Administrator
ACCOUNTABLE
TO: Chief Officer
BASE: Louise House, Roman Road, Meole Brace Shrewsbury, SY3 9JN
The role will be based at Louise House. Flexible working to work from home will be possible upon completion of a probationary period.
HOURS: 15-22.5 hours per week
SALARY: £25,156 pro rata
To apply for this job:
Please email your CV and an accompanying cover letter detailing why you would like to work for A4U and the Shropshire Autism Hub, and outlining the relevant experience you would bring to the role. Your cover letter should be no longer than one side of A4.
PRINCIPLE PURPOSE OF THE JOB
1. This role will be based with the Shropshire Autism Hub Team within A4U.
2. The aim of the role is to support the entry point for the adult autism diagnostic pathway in Shropshire and the provision of information, advice and assistance to those currently on the waiting list and associated professionals.
3. The Autism Hub Assistant will support the processing of referrals onto the autism diagnosis pathway. The role will involve contacting and supporting individuals to complete the appropriate paperwork to go through to assessment.
4. The role will also involve inputting accurate core data into the waiting list spreadsheets, adding information to the client record data system, providing initial advice and signposting to professionals, partner agencies, families, carers and service users.
1. KEY DUTIES AND RESPONSIBILITIES
1.1 Contribute to maintaining a welcoming and supportive environment for all service users and carers. Support the registration process for entry to the adult autism diagnosis waiting list, including gathering information and maintaining accurate records via telephone, Zoom/Teams, email or face-to-face contact, in line with agreed protocols.
1.2 Assist in gathering relevant information from service users, carers and referring professionals to support the assessment and referral process. Provide information, signposting and supportive resources as directed by the team and in accordance with agreed procedures.
1.3 Through consultation with the service user, carers or referring professionals, support the assessment of needs including health, social care, and welfare issues and, in conjunction with the team, advise on the most appropriate next steps. This may include priority referral for pre-assessment support, signposting or referral to other agencies, or provision of supportive resources.
1.4 To carry out all necessary administration in relation to referral/pre-assessment casework tasks and to assist the Autism Hub Co-Ordinator in monitoring and auditing this.
1.5 Regular communication with clients, including telephone calls, letters, email, and texting, to confirm appointments and respond to ad hoc queries.
1.6 To ensure that requests for information are dealt with in line with A4U’s agreed policies, procedures, and protocols.
1.7 To be responsible for own performance management through self-management, delivery of required tasks, contractual requirements, and reporting progress.
2. MONITORING & ADMINISTRATION
2.1 Support compliance with organisational and contractual data collection procedures and reporting requirements.
2.2 Contribute to the achievement of team performance targets through the timely completion of administrative and support activities.
2.3 Contribute to the implementation and maintenance of effective and flexible systems and processes that support the needs of service users.
2.4 To support delivery of a fully integrated system by ensuring appropriate information sharing and collaborative working between A4U teams, the CWP diagnostic Team and other partners and stakeholders to affect safe, seamless, and supportive journeys for users.
3. ORGANISATIONAL RESPONSIBILITIES
At all times adhere to A4U policies and procedures, with specific reference to:
3.1 Confidentiality: ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity and with consent where necessary.
3.2 Data Protection Act and Information Governance: to comply with the requirements of the Data Protection Act and all policies and procedures relating to Information Governance and security of data.
3.3 Equal Opportunities and Diversity: to ensure that all service users, their partners, colleagues both within A4U and other partner organisations are treated as individuals by following A4U’s Equity, Diversity and Inclusion Policy.
3.4 Health and Safety: to ensure you comply at all times with the requirements of the Health and Safety regulations and A4U’s Health, Safety and Wellbeing Policy and Procedures. You are responsible for taking reasonable care regarding yourself as well as any colleague, client or visitor who might be affected by an act or failure to act by yourself.
3.5 Quality Assurance: Support A4U's Quality Assurance systems by maintaining accurate records and contributing to the continuous improvement of service quality.
3.6 Safeguarding: A4U is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
3.7 Lone Working: to work in accordance with the A4U Lone Working policy and procedures.
3.8 At all times adhere to contract requirements, relevant legislation, and good practice with specific reference to NICE (National Institute for Health and Care Excellence) Guidance re Autistic Spectrum Disorder in Adults: Diagnosis and Management and the National Strategy for Autistic Children, Young people and Adults: 2021 to 2026
3.9 Participate in the organisational planning processes and contribute to the establishment of A4U’s business plan.
3.10 To perform as part of the A4U team, attending and participating in regular meetings, appropriate training courses, learning opportunities and in skills sharing sessions. To maintain up to date knowledge of evidence based best practice related to the role.
3.11 To participate in induction, regular supervision and support, objective setting, and appraisal.
4. ADDITIONAL DUTIES
4.1 Assist with any ad hoc projects as required.
4.2 Undertake any other duties that are commensurate with the responsibility of the post:
NOTE:
This job description is not exhaustive and may be subject to change from time-to-time following consultation with the post holder.
In times of staff/volunteer’s shortage due to annual leave, sickness or undue pressure of work, the post holder will be expected to assist and support colleagues as appropriate.
Person Specification
Qualifications
Essential: GCSEs (or equivalent) in English and Mathematics.
Desirable: Relevant qualification in administration, customer service, health and social care, or a related field.
Administrative Experience
Essential: Experience of administrative work in an office, health, social care, voluntary sector, or customer service environment.
Desirable: Experience of supporting referral processes, waiting lists, or assessment pathways.
Record Keeping & Data Management
Essential: Experience of maintaining accurate records and handling confidential information.
Desirable: Experience of using case management, client record, or database systems.
Communication
Essential: Experience of communicating with a range of individuals by telephone, email, and face-to-face. Excellent verbal and written communication skills.
Desirable: Experience of using virtual communication platforms such as Microsoft Teams and Zoom.
Knowledge of Autism
Essential: Awareness of the needs and challenges faced by autistic adults and their families/carers.
Desirable: Completed Level 2 or 3 of Understanding Autism
· Knowledge of autism and the challenges experienced by autistic adults awaiting diagnosis.
· Awareness of NICE guidance relating to Autism Spectrum Disorder in adults.
Confidentiality & Information Governance
Essential: Understanding of confidentiality, data protection, and information governance requirements.
Desirable: Experience of working within organisations with strict information governance requirements.
Safeguarding
Essential: Understanding of safeguarding responsibilities in relation to vulnerable adults.
Desirable: Knowledge of safeguarding procedures within health, social care, or voluntary sector settings.
Equality, Diversity & Inclusion
Essential: Understanding of equality, diversity, and inclusion principles and commitment to promoting these values.
Desirable: Experience of supporting diverse communities and removing barriers to access.
Organisation & Time Management
Essential: Strong organisational skills with the ability to prioritise and manage a varied workload. Attention to detail and commitment to accuracy.
Desirable: Experience of managing competing priorities in a busy service environment.
IT Skills
Essential: Good IT skills, including Microsoft Word, Outlook, Excel, and Teams. Ability to accurately input and maintain data.
Desirable: Experience of producing reports and analysing service data.
Team Working
Essential: Ability to work effectively both independently and as part of a team.
Desirable: Experience of working collaboratively with partner agencies and professionals.
Supporting Service Users
Essential: Ability to communicate with empathy, patience, and professionalism. Ability to provide information, advice, and signposting in a clear and supportive manner.
Desirable: Knowledge of local health, social care, and voluntary sector support services. Understanding of the Care Act and strengths-based approaches.
Values & Personal Attributes
Essential: Commitment to providing high-quality, person-centred support. Reliable, professional, and adaptable approach to work. Commitment to A4U's values and willingness to undertake training and development. Ability to maintain professional boundaries.
Desirable: Enthusiasm for improving outcomes for autistic adults and their families. Ability to contribute positively to service development and continuous improvement initiatives.
Disability Statement
A4U is proud to be a Disability Confident Employer (Level 2). We are committed to creating an inclusive workplace and encouraging applications from disabled people and those with long-term health conditions. The Disability Confident scheme helps employers recruit, retain and develop disabled people and ensure they have the opportunity to fulfil their potential.
As a Disability Confident Employer, we:
Actively encourage applications from disabled people.
Guarantee an interview to disabled applicants who meet the essential criteria for the role.
Ensure our recruitment process is fair, accessible and inclusive.
Offer reasonable adjustments throughout the recruitment process and during employment where required.
Support employees who acquire a disability or long-term health condition to remain in work.
Promote equality, diversity and inclusion and value the contribution that disabled people bring to our organisation.
If you require any reasonable adjustments during the application or interview process, please contact us and we will be happy to discuss your requirements.
Pay: From £25,156.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
