Service desk manager Work, Jobs in Birmingham, Wmd (with Salaries)

IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
22h
Infrastructure and Operations Senior Manager
Artifex Interior Systems Limited —Birmingham
- Full-time
- Management
- Contracts
- IT
Quick apply
3h
Senior Network Infrastructure Engineer
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £39,959 - £48,117 a year
- Full-time
3d
Tech Systems Manager - Customer and Commerce
Gymshark —Solihull
- Hybrid work
- Management
- Leadership
- Employee discount
- Gym membership
Quick apply
Senior IT Auditor (Internal)
Menzies LLP —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Oracle
IT Field Service Engineer
bk plus —Aldridge
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
Functional Expert - HR & Payroll - Finance Office - 105901Z26 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Oracle
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
5h
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Service Desk Manager
wavenet —Shirley
- Full-time
- Management
- Team management
- Travel
Quick apply
4d
Service Desk Analyst
TVS Supply Chain Solutions —Birmingham
- Up to £27,000 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
14h
ICT Support Engineer
Independent Office for Police Conduct —Birmingham
- £34,067 - £39,197 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Management
- Annual leave
- Employee assistance programme
8d
Service Delivery Manager - Coventry
Novem IT Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
4d
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Microsoft Excel
- Maintenance
- Communication skills
- Annual leave
Quick apply
10d
Modern Workplace - Digital Experience Lead
NTT Ltd —Birmingham
- Scripting
- Communication skills
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Scripting
- Communication skills
Technical Services Manager - EUC
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £49,387 - £56,515 a year
- Full-time
- Azure
- IT
- Leadership
10d
Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ
Metropolitan Police —Birmingham
- £52,653 - £61,410 a year
- Full-time
- Hybrid work
- English
- Travel
- Mentoring
- Annual leave
- Work from home
Principal Applications Trainer
Alliance Medical Ltd —Warwick
- £43,000 a year
- Full-time
- Customer service
- Human resources
- Mentoring
Quick apply
7d
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
Technology Service Desk Analyst
Sanctuary Group —Worcester
- £28,646 - £31,087 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Azure
- Annual leave
- Employee discount
Quick apply
8h

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service desk manager jobs near birmingham, wmd

IT Service Desk Team Leader

Walsall Housing Group -
Walsall

Apply Now

Job details

Permanent | Full-time
£41,772 - £44,300 a year
22 hours ago

Benefits

Annual leave
Company pension

Qualifications

ITIL
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills

Full job description

Job Introduction

IT Service Desk Team Leader

Salary: £41,772 - £44,300 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week

Closing Date: 16th August 2026

Interview Date: 25th August 2026 (Teams) and from 2nd September 2026 (In-Person)

At whg, we’re transforming the way we deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk professional who can lead our frontline IT support team and help shape an exceptional service experience across the organisation.

As our IT Service Desk Team Leader, you’ll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians, you’ll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes.

If you’re passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology, we’d love to hear from you.

Main job responsibilities:

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service.
Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes.
Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels.
Identifying recurring issues and driving improvements through effective problem management.
Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support.
Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one.
Managing the full lifecycle of IT assets, including inventory control, security and environmentally responsible disposal.
Maintaining the Service Desk knowledge base and promoting self-service solutions where appropriate.
Producing meaningful service reports, analysing trends and identifying opportunities to improve performance.
Building strong relationships with colleagues, stakeholders and external suppliers to ensure services continue to meet business needs.
Deputising for the IT Service and Operations Manager and Service Delivery Manager when required.

We're looking for someone who has:

Experience leading, mentoring or developing others within a technical team.
A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification or SDI (Service Desk Institute) qualification.
Proven experience working within a busy Service Desk or IT support environment.
Experience delivering against service level agreements and performance measures.
Knowledge of incident, problem, change and asset management processes.
An understanding of cyber security, data protection and compliance requirements.
Excellent communication skills and the ability to explain technical concepts in a way that others understand.
Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
A proactive mindset, using insight and data to drive service improvements.
Willingness to work from our Walsall based head office, this is an on-site based role.
A degree in a technology related discipline is desirable.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants

Apply Now

Refine Your Search

service desk manager jobs in birmingham, wmd

IT Service Desk Team Leader

Infrastructure and Operations Senior Manager

Senior Network Infrastructure Engineer

Tech Systems Manager - Customer and Commerce

Senior IT Auditor (Internal)

IT Field Service Engineer

Functional Expert - HR & Payroll - Finance Office - 105901Z26 - Grade 6

App Support Analyst

Service Desk Manager

Service Desk Analyst

ICT Support Engineer

Service Delivery Manager - Coventry

Product and Pricing Data Administrator

Modern Workplace - Digital Experience Lead

Modern Workplace - Digital Experience Lead

Technical Services Manager - EUC

Senior Network Engineer - Technology CSC - Counter Terrorism Policing HQ

Principal Applications Trainer

IT Service Delivery Manager

Technology Service Desk Analyst

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