Program analyst Work, Jobs in Yateley, Ham (with Salaries)

SaaS Operations Analyst
IDBS —Woking
- Full-time
- Bachelor's degree
- In-person
- Annual leave
2d
PMO Apprentice Analyst
CPS —Reading
- £18,000 a year
- Full-time
- Hybrid work
- SharePoint
- Employee assistance programme
Quick apply
1d
Physical SOC Analyst, Strategic Security Design and Operations (SSDO)
AWS EMEA SARL (UK Branch) —Thames Valley
- Weekend availability
- Customer service
- AWS
- Communication skills
1d
EMEA Benefits Program Manager
Adobe —Reading
- Full-time
- Project management
- AI
- Communication skills
Senior Data Analyst (with SAP ECC experience)
SimplyTech Consulting —Reading
- Up to £450 a day
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Data analysis skills
Quick apply
4d
Senior Manager Purchasing
SITA Switzerland Sarl —Barcelona, Barcelona provincia
- Full-time
- Office
- IT
- Leadership
- Work from home
Travel Programme Support Analyst - Fixed-Term Contract
Reckitt —Slough
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Life insurance
5d
Travel & Expense Programme Support Analyst - Fixed-Term Contract
Reckitt —Slough
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Life insurance
5d
Director, Strategy Consulting EMEA
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Excel
- Mentoring
- Flexible schedule
- Referral programme
Quick apply
Ecologist (Reading)
Jacobs —Reading
- Full-time
- Hybrid work
- In-person
- Annual leave
- Flexible schedule
IT Engineer
Elliott Company —Silchester
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
10d
Patient Access to Care Director, UK&I
Gilead Sciences —London
- Full-time
Sr. Analyst, OT Vulnerability Management
Digital Realty —Chessington
- Full-time
- Analysis skills
- IT
- Communication skills
9d
Senior Analyst, Product Delivery
Mastercard —Hampton
- Full-time
- Organisational skills
- Communication skills
Senior Manager, Strategy Consulting EMEA
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Excel
- Mentoring
- Flexible schedule
- Referral programme
Quick apply
Director, Executive Reward & Compensation
Copperleaf Technologies Inc. —Staines-upon-Thames
- Full-time
- Management
- Analysis skills
- Accounting
Revenue Growth Management Analyst - UK
Vinarchy —Weybridge
- Microsoft Excel
- Analysis skills
- Employee assistance programme
- Employee discount
Senior Financial Analyst
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
Senior Consultant
RELX —Heathrow
- Full-time
- English
- Master's degree
- Presentation skills
- Employee assistance programme
- Employee discount
Senior Consultant
LexisNexis Risk Solutions —Heathrow
- Full-time
- English
- Master's degree
- Presentation skills
- Employee assistance programme
- Employee discount

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SaaS Operations Analyst

IDBS -
Woking

Apply Now

Job details

Full-time
2 days ago

Benefits

Annual leave

Qualifications

ISO 9001
Bachelor's degree
SaaS

Full job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At IDBS, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At IDBS, we are at the cutting edge of providing innovative software solutions and services that empower scientists and researchers to accelerate their discoveries by helping them design, execute and orchestrate processes, manage, contextualize and structure their data and gain valuable insights throughout the drug lifecycle, from R&D through manufacturing. We work with 80% of the top 20 global BioPharma companies*. Our customers engage in groundbreaking work, from pioneering biological research to developing new therapies and medicines. Join us at IDBS to continuously grow and make a real impact, working alongside passionate colleagues who care deeply about our mission and each other.

Source: Exploring the top 20 biopharma companies Q1 2024 market cap growths | TechTarget

Learn about the Danaher Business System which makes everything possible.

The SaaS Operations Analyst is responsible for the delivery and ongoing management of the IDBS SaaS platform across the full customer lifecycle, working under the guidance of senior team members. The role involves executing defined operational tasks such as onboarding, in-life service support, scheduling upgrades, and coordinating offboarding, while ensuring activities align with established procedures. The Analyst is responsible for working directly with customers to resolve routine issues, handle standard customer requests, and maintain reliable and compliant SaaS environments. They also assist with qualification testing and provide customers with guidance on Installation Qualification (IQ) and Operational Qualification (OQ) processes. Working closely with teams such as Engineering and Customer Success, the Analyst helps ensure timely service delivery, adherence to quality and compliance standards, and overall customer satisfaction, while continuing to build technical and operational expertise.

This position reports to the SaaS Operations Manager and is part of the Customer Operations department located in Woking and will be an on-site role.

In this role, you will have the opportunity to:

Manage the IDBS SaaS platform across the full customer lifecycle (onboarding, upgrades, in-life and offboarding).
Respond to customer queries, resolve routine issues, and manage service requests.
Coordinate onboarding, upgrades, and offboarding directly with customers within defined timelines.

Perform qualification testing (IQ/OQ) and maintain compliant, operational SaaS environments.
Adhere to QMS, ISO standards, and company policies.

The essential requirements of the job include:

Bachelor’s degree or equivalent, preferably in a STEM subject, life sciences, or similar.
Suitable for graduates.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to lift, move or carry equipment up to 10lb.

It would be a plus if you also possess the following experience:

Awareness of ISO 27001 and ISO 9001.
Understanding of IQ/OQ processes.

IDBS, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Apply Now

Refine Your Search

program analyst jobs in yateley, ham

SaaS Operations Analyst

PMO Apprentice Analyst

Physical SOC Analyst, Strategic Security Design and Operations (SSDO)

EMEA Benefits Program Manager

Senior Data Analyst (with SAP ECC experience)

Senior Manager Purchasing

Travel Programme Support Analyst - Fixed-Term Contract

Travel & Expense Programme Support Analyst - Fixed-Term Contract

Director, Strategy Consulting EMEA

Ecologist (Reading)

IT Engineer

Patient Access to Care Director, UK&I

Sr. Analyst, OT Vulnerability Management

Senior Analyst, Product Delivery

Senior Manager, Strategy Consulting EMEA

Director, Executive Reward & Compensation

Revenue Growth Management Analyst - UK

Senior Financial Analyst

Senior Consultant

Senior Consultant

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