Regional head Work, Jobs in Hanley, Sts (with Salaries)

Customer Care Advisor
AAH Pharmaceuticals —Stoke-on-Trent
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
10d
Head of Lived Experience & Co-Production (STW)
Midlands Partnership University NHS Foundation Trust —Stafford
- £57,528 - £64,750 a year
- Full-time
11d
Professional Head of Therapy Services
University Hospitals of North Midlands NHS Trust —Newcastle-under-Lyme
- £79,504 - £91,609 a year
- Full-time
- Management
- Customer service
- Training & development
7d
Regional Director- Contract Operations
City Plumbing —Stafford
- Full-time
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
17h
Head of Risk and Compliance
Midlands Partnership University NHS Foundation Trust —Stafford
- £66,582 - £77,368 a year
- Full-time
7d
Regional Chef
Upland Manor Care Home —Newcastle-under-Lyme
- £36,000 a year
- Full-time
- Serving
- Management
- Driving
- Paid training
- Annual leave
Quick apply
10d
Head of Estates Technical Strategy and Capital Delivery
Midlands Partnership University NHS Foundation Trust —Stafford
- £79,504 - £91,609 a year
- Full-time
3d
Head of Lived Experience & Co-Production for Specialist Services
Midlands Partnership University NHS Foundation Trust —Stafford
- £57,528 - £64,750 a year
- Full-time
12d
INTERNAL MPFT ONLY* Transformation Programme Manager
Midlands Partnership University NHS Foundation Trust —Stafford
- £57,528 - £64,750 a year
- Full-time
- Team management
- Mentoring
- Training & development
6d
Head of Lived Experience & Co-Production (Children & Families)
Midlands Partnership University NHS Foundation Trust —Stafford
- £57,528 - £64,750 a year
- Part-time
12d
Customer Care Co-ordinator
Bloor Homes —Holmes Chapel
- Temporary
- CRM software
- Communication skills
- Time management
- Employee discount
5d
Head of Brand & Global Campaigns | THG Nutrition
THG —Manchester
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Recruitment and Information Event for Lived Experience & Co-Production
Midlands Partnership University NHS Foundation Trust —Stafford
- £57,528 - £64,750 a year
- Part-time
6d
Commercial Business Manager
JCB —Rocester
- Full-time
- Microsoft Excel
- Sales
- Data analysis skills
- Gym membership
Quick apply
Health Care Assistant/Support Worker - England - Our Future Health Programme
Xyla Services —Stoke-on-Trent
- £19 - £28 an hour
- Part-time
- BLS Certification
- Travel
- Communication skills
Quick apply

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Head of Lived Experience & Co-Production (STW)
Midlands Partnership University NHS Foundation Trust —Stafford
You will also spend a portion of time considering the central activities and work programmes which pertain to MPFT as a whole and is based in the Lived…
£57,528 - £64,750 a year
11d

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regional head jobs near hanley, sts

Customer Care Advisor

AAH Pharmaceuticals -
Stoke-on-Trent

Apply Now

Job details

Permanent
10 days ago

Benefits

Annual leave
Employee assistance programme

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
Outbound sales
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Numeracy
Telesales
Customer interaction
Outbound calling
Communication skills

Full job description

About The Role

This role will be accountable for answering inbound customer calls responding effectively and aligned to required key performance indicators (KPI’s) providing a great customer experience. There is also a proactive outbound call requirement which could include selling products or services, onboarding new customers or an agreed activity on behalf of a manufacturer or supplier. You will offer a telephone or Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There may be times when ad hoc admin duties are needed to support other parts of the team.

Accountabilities:

Managing customer phone calls to set objectives including order taking, problem solving, selling, and processing hospital faxed orders daily in accordance with van closures

Logging queries and complaints on the database to ensure we achieve our target of 95%+

Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.

Understand the role KPIs and delivering to these objectives

Why AAH?

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.

Our ability to shape the future of healthcare depends on the passion and hard work of our people. In return for performing your role the benefits you will receive are;

20 Days Annual Leave - rising by 1 day per years service up to 25 days.
Market leading maternity, paternity and adoption leave

Full support from our employee assistance programme including a health and well-being app

About You

Good clear communication skills

Good problem-solving skills to resolve queries

Comfortable selling and outbound proactive calling on a phone

Ability to prioritise and organise own workload

Previous experience of complaint handling would be desirable

Good numeracy and literacy skills

Experience working with Microsoft Word, Excel and PowerPoint

Effective team player

Previous customer service experience

About Us

At AAH, you’ll be part of a team playing a vital role in one of the UK’s largest pharmaceutical and healthcare distribution networks. Every day, we make a difference in millions of lives by delivering lifesaving medicines from our network of branches to pharmacies, hospitals, and GP practices across thousands of communities.

We operate with purpose and integrity, guided by our ICARE values, and are proud of the inclusive, collaborative culture we’ve built. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued goods.

As part of our commitment to responsible business practices, we’re actively working to reduce our environmental impact. From modernising our delivery fleet and optimising routes to minimising waste and improving energy efficiency across our operations, we’re supporting a more sustainable future for the communities we serve.

We are an equal opportunities employer, committed to diversity and inclusion. Our person-centred approach to recruitment ensures a fair and welcoming experience, free from discrimination and bias. If you require any reasonable adjustments due to a disability or medical condition, please let our recruitment team know so we can support you throughout the process.

Apply Now

Refine Your Search

regional head jobs in hanley, sts

Customer Care Advisor

Head of Lived Experience & Co-Production (STW)

Professional Head of Therapy Services

Regional Director- Contract Operations

Head of Risk and Compliance

Regional Chef

Head of Estates Technical Strategy and Capital Delivery

Head of Lived Experience & Co-Production for Specialist Services

INTERNAL MPFT ONLY* Transformation Programme Manager

Head of Lived Experience & Co-Production (Children & Families)

Customer Care Co-ordinator

Head of Brand & Global Campaigns | THG Nutrition

Recruitment and Information Event for Lived Experience & Co-Production

Commercial Business Manager

Health Care Assistant/Support Worker - England - Our Future Health Programme

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