Customer support & client services managers Work, Jobs in Atherstone, War (with Salaries)

Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Service Delivery Team Leader
Cox Automotive —Coventry
- Full-time
- Employee discount
Lead Service Delivery Manager - UK Marine Commercial
GE Vernova —Rugby
- Full-time
- Hybrid work
10d
Team Leader
Restore PLC —Wolverhampton
- £28,163.20 a year
- Monday to Friday
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
1d
[Mandarin Speaking Preferred] Customer Service Manager
L&J GC Education LTD —Birmingham
- £34,000 - £42,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Field Service Supervisor
Donaldson —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills
- Employee stock purchase plan
- Life insurance
Team Leader
Gallagher Bassett —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
8d
Operations Manager InterpretersLive!
Sign Solutions —Redditch
- £30,000 - £35,000 a year
- Monday to Friday
- Leadership
- Communication skills
- Paid training
- Work from home
Quick apply
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Technical Support Services Manager
Briggs Equipment —Cannock
- Full-time
- Microsoft Powerpoint
- Driving
- Travel
- Employee discount
Quick apply
1d
Patient Services Team Leader
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Patient care
Quick apply
Sea Logistics Customer Care Manager
Kuehne+Nagel —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Free parking
- Employee discount
Quick apply
Head of Lead Generation Call Centre
SF-Partner Hiredonline —Derby
- Sales
- Leadership
11d
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme

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customer support & client services managers jobs near atherstone, war

Head of Customer Retention

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

CRM software
Leadership

Full job description

We are excited to welcome a Head of Customer Retention to our dynamic team in Wolverhampton! In this pivotal role, you will spearhead our customer retention strategy and oversee its seamless execution. You will play a crucial part in reducing churn rates, boosting retention performance, and developing impactful retention playbooks. Providing motivational leadership to our retention teams, you'll ensure that customer challenges are tackled head-on at their source, while also promoting cross-department collaboration to address the root causes of churn.

As the Head of Customer Retention, you'll harness the power of data to identify potential risks, engage with senior stakeholders, and consistently pursue enhancements in customer outcomes.

Strategic Leadership

Take charge of the overall churn performance and retention key performance indicators for our customer base.
Craft, execute, and continually refine the organisation’s retention strategy, playbooks, and rescue frameworks.
Leverage data and customer insights to drive proactive retention initiatives aimed at those customers who are at the highest risk.

Leadership & Capability Operational Excellence

Inspire, mentor, and cultivate the growth of our Retention team, creating a vibrant culture focused on delivering exceptional customer experiences.
Empower teams by providing them with clear priorities, resources, and streamlined processes to seamlessly address customer concerns.
Encourage a sense of accountability and uphold consistent retention standards throughout the team.

Operational Excellence

Remove operational barriers that prevent effective and timely customer issue resolution.
Work cross‑functionally with Sales, Operations, Finance, Service and CX teams to clarify ownership, streamline handoffs, and eliminate friction in the customer journey.
Oversee management of high‑value and strategically important customer escalations.

Insight, Analysis & Continuous Improvement

Provide actionable insights on churn drivers using operational, financial, and customer data.
Influence and challenge functional leaders where systemic issues contribute to avoidable churn.
Ensure root causes are addressed in collaboration with operational owners—preventing repeat issues and improving long‑term customer outcomes.
Develop and maintain clear reporting on retention performance, risks, opportunities, and progress for senior leadership.

Requirements

Experience -

Demonstrated experience in leading teams focused on Retention, Customer Success, or Customer Lifecycle.
A strong history of analysing churn and implementing strategies that lead to tangible improvements.
Robust operational leadership experience in a results-oriented environment.
Proficiency with CRM systems, customer analytics, and making data-driven decisions.
Proven ability to drive swift change in a dynamic and ambitious organisation.

Skills -

Exceptional analytical and problem-solving abilities.
Skilled at converting data into actionable operational and strategic priorities.
Outstanding stakeholder management and influencing expertise, particularly at senior levels.
A customer-focused approach combined with a strong commercial awareness and sound judgment.
Proven ability to lead teams effectively in complex operational settings.
An entrepreneurial spirit and a keen eye for improvement, coupled with a strong capability for driving change.

Benefits

23 days' holiday + Bank Holidays
Competitive Incentive Scheme
Company Pension scheme
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

customer support & client services managers jobs in atherstone, war

Head of Customer Retention

Customer Service Team Leader

Service Delivery Team Leader

Lead Service Delivery Manager - UK Marine Commercial

Team Leader

[Mandarin Speaking Preferred] Customer Service Manager

Manager of Dedicated Implementations - EMEA

Sales Lead - Outbound Contact Centre

Field Service Supervisor

Call Centre Team Lead

Team Leader

Operations Manager InterpretersLive!

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Technical Support Services Manager

Patient Services Team Leader

Sea Logistics Customer Care Manager

Head of Client Engagement - Debt Recovery

Head of Lead Generation Call Centre

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

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