Junior software support Work, Jobs in Reading (with Salaries)

Junior Helpdesk Support Technician
Techtronic Industries GmbH (TTI) —Maidenhead
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
5d
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- AWS
- Travel
- Computer networking
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Junior CAD Technician
J&T Business Consulting —Slough
- £32,500 a year
- Full-time
- AutoCAD
- Mentoring
- IT
Quick apply
Junior Deployment Engineer
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Work from home
- Employee assistance programme
10d
Senior IT Support Technician
EWSI services Ltd —Reading
- £31,000.00 - £39,745.42 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
Software Developer
Gazi Consultancy Service Limited —Slough
- £54,800 a year
- Full-time
- Computer Science
- Engineering
- Java
Quick apply
10d
Manufacturing Engineering Intern
Legrand Group —Reading
- AutoCAD
- Microsoft Excel
- Engineering
- Annual leave
Quick apply
1d
Scientific Software Engineer
Oxford BioTherapeutics —Oxford
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Free parking
- Referral programme
Quick apply
Junior Civil Design Engineer
UK Power Networks —London Heathrow Airport
- £56,576 a year
- Hybrid work
- Civil engineering
- Annual leave
- Employee assistance programme
5d
Junior Import Clerk
James Cargo Services LTD —Feltham
- Up to £26,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
Quick apply
3d
Junior 3D Designer
Nteractive Consulting & Events Ltd —Staines-upon-Thames
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- Doctoral degree
- Computer Science
- Windows
Hybrid Algorithm Researcher
Thales —Reading
- Full-time
- Doctoral degree
- Master's degree
- C++
- Annual leave
- Employee assistance programme
Senior Software QA Engineer - Rock Physics Applications
Halliburton —Abingdon
- Full-time
- Engineering
- Bachelor's degree
- Software development
Distinguished Technologist – Pre-Sales AI & Data Center Networking
Hewlett Packard Enterprise —Winnersh
- Full-time
- Engineering
- Bachelor's degree
- Travel
Robotics Cloud Software Engineer
Hyster-Yale Group —Frimley
- Full-time
- Azure
- Engineering
- Java
Bookkeeper/Management Accountant
Verallo —Henley on Thames
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Free parking
- Annual leave
Quick apply

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Junior Helpdesk Support Technician

Techtronic Industries GmbH (TTI) -
Maidenhead

Apply Now

Job details

Full-time

Qualifications

Driving Licence
Microsoft Excel
Customer service
Computer literacy
English
Microsoft Exchange
Windows
Microsoft Office
IT support
Organisational skills
IT
Communication skills
Time management
Help desk
Information Technology

Full job description

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

ABOUT THE ROLE:

The IT Service Desk is the central point of contact for all IT related incidents and service

requests. The role of the Junior Helpdesk Support Technician is to provide second line support as part of a team supporting our EMEA region.

The role is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The IT Support team work in a dynamic, fast-paced environment which provides services over the phone, through e-mail and via phone.

We are seeking a proficient, helpful and friendly Junior Helpdesk Support Technician to be based in our European Headquarters in Maidenhead. The role reports to the Service Desk Manager, also located in Maidenhead.

ROLE AND RESPONSIBILITIES:

Be an active member of the end user support team and actively contribute to the efficient operation and on-going improvement of the processes related to this team.
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Ensures problems are logged and managed according to corporate standards
Prioritize and resolve helpdesk issues
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
Participating in asset requisition, acquisition, receipt, remote delivery and management
Support Local Area Networks
Maintenance and updating of equipment
To install and configure new IT equipment; preparing and arranging collection/delivery of new starter devices
Adding users to the Exchange Server
New hire setup and software installation
Assists with various projects and other duties as assigned
Suggesting potential improvements to the global end user support experience relative to security, business continuity, service delivery, etc

WHAT YOU’LL NEED:

IT related higher education qualification (Last year of studies)
Advanced working knowledge of Microsoft Operating Systems
Previous experience of working in an IT support role.
Excellent IT skills and computer literacy.
Previous experience within a customer service role.
Experience supporting Microsoft Windows-based PC hardware.
Ability to multitask and work effectively in a fast-paced environment with changing priorities
Excellent organizational and time-management skills, able prioritize work to meet deadlines
Driving Licence cat. B
Ability and willingness to travel across EU
Excellent organiser with the ability to work on their own initiative and be flexible.

Highly competent with Microsoft Office packages in particular Microsoft Excel
Good command of the English language; fluent English language is fundamental

SKILLS / PERSONAL REQUIREMENTS:

Excellent organisational skills.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques
Good attention to detail and ability to show initiative
Ability to plan and prioritise workload without supervision
Ability to prioritise, manage and perform under pressure to meet SLA’s
Excellent knowledge of Customer Service best practice
Willing to work flexibly and with enthusiasm

#LI-SK1

At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!

Visit https://www.ttigroup.com to find out more about us

Apply Now

Refine Your Search

junior software support jobs in reading

Junior Helpdesk Support Technician

Data Center Technician , Operations, IT, & Support Engineering

Data Centre Technician , Data Center Operations

Specialist IT Services and Support II

Data Centre Technician , Data Centre Operations

Junior CAD Technician

Junior Deployment Engineer

Senior IT Support Technician

Software Developer

Manufacturing Engineering Intern

Scientific Software Engineer

Junior Civil Design Engineer

Junior Import Clerk

Junior 3D Designer

Sr Tech Support Professional - Matrikon

Hybrid Algorithm Researcher

Senior Software QA Engineer - Rock Physics Applications

Distinguished Technologist – Pre-Sales AI & Data Center Networking

Robotics Cloud Software Engineer

Bookkeeper/Management Accountant

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