Branch head Work, Jobs in Birmingham, Wmd (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Operations Manager - Conference and Events
Aloft Birmingham & Eastside Rooms Conference Centre —Birmingham
- Up to £48,000 a year
- Full-time
- Hotel
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
12d
Hotel Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Microsoft Office
- Hotel
- IT
Quick apply
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Head of Pricing
REXEL —Solihull
- Full-time
- Hybrid work
- Business development
- Annual leave
- Employee discount
Quick apply
Head Host
Tattu Birmingham —Birmingham
- Up to £16.46 an hour
- Full-time
- Mentoring
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
8d
Regional Director- Contract Operations
City Plumbing —Stafford
- Full-time
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
1d
Relief Customer Service Advisor (Part Time)
West Brom —Solihull
- £14,241.00 - £14,241.71 a year
- Part-time
- Computer literacy
- Computer skills
- Employee discount
1d
Engineering Manager
AAH Pharmaceuticals —Birmingham
- Engineering
- Bachelor's degree
- Team management
- Employee assistance programme
- Sick pay
Server
Tattu Birmingham —Birmingham
- Up to £16.46 an hour
- Full-time
- Customer service
- Paid training
- Employee assistance programme
Quick apply
Host
Tattu Birmingham —Birmingham
- Up to £15.96 an hour
- Part-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
4d
Sous Chef
Dalata —Birmingham
- Full-time
- Management
- Hotel
- Mentoring
- Employee assistance programme
13d
Deputy Store Manager (Maternity Leave Cover)
Lush —Coventry
- £31,100 a year
- Full-time
- Sales
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Lighting & Renewables Manager
REXEL —Bromsgrove
- Full-time
- Business development
- Travel
- Annual leave
- Employee discount
Quick apply
6d
Alarm & CCTV Engineer
Ad Hoc Property Management Ltd —Birmingham
- From £30,000 a year
- 8 hour shift
- Maintenance
- Driving
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Veterinary Surgeon
Medivet Group Ltd —Coventry
- £60,000 a year
- Full-time
- Surgery
- Patient care
- Annual leave
- Employee discount
14d
Kitchen Porter
Artemis Hotels —Hinckley
- Part-time
- Hotel
Quick apply
Veterinary Surgeon - Small Animal
IVC —Cannock
- Up to £68,000 a year
- Part-time
- Employee discount
Chef De Partie
Artemis Hotels —Hinckley
- Full-time
- Hotel
- Organisational skills
- Hotel experience
Quick apply
Group Head of Talent Acquisition (based in either London Waterloo, Birmingham or Leeds)
DfT Operator —Birmingham
- £110,000 a year
- Full-time
- Recruiting
- Leadership
- Analytics
Quick apply
5d

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year

Qualifications

Stakeholder liaison
Change management
Continuous improvement
Continuous improvement cycles oversight
Operational strategy development
Change leadership
Customer support
Leadership
Communication skills
Operations leadership experience

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

branch head jobs in birmingham, wmd

Head of Branch Support

Operations Manager - Conference and Events

Hotel Manager

People Operations Manager

Head of Pricing

Head Host

Regional Director- Contract Operations

Relief Customer Service Advisor (Part Time)

Engineering Manager

Server

Host

Sous Chef

Deputy Store Manager (Maternity Leave Cover)

Lighting & Renewables Manager

Alarm & CCTV Engineer

Veterinary Surgeon

Kitchen Porter

Veterinary Surgeon - Small Animal

Chef De Partie

Group Head of Talent Acquisition (based in either London Waterloo, Birmingham or Leeds)

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