Customer experience associate Work, Jobs in Swansea, Wls (with Salaries)

Delivery Station Liaison Agent
Amazon UK Services Ltd. —Kenfig
- Full-time
- Customer service
- English
- Administrative experience
Sales Associate
Ernest Jones —Bridgend
- £12.71 an hour
- Part-time
- Employee discount
10d
Business Development Associate (Entry Level / Sales Support)
PCI Pharma Services —Bridgend
- Full-time
- Remote
- Microsoft Word
- Microsoft Office
- Time management
14d
Clinique Counter Manager Boots Swansea 30 hours/ 4 days a week
Estee Lauder —Swansea
- Weekend availability
- Sales
- Customer service
- Microsoft Office
HR Business Partner, PXT
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Microsoft Office
- Master's degree
Credit Controller
IQUW Group —Swansea
- Full-time
- Microsoft Excel
- Customer service
- IT
Delivery Station Manager
Amazon UK Services Ltd. —Swansea
- Full-time
- Engineering
- Data analysis skills
- English
Claims Technician
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- In-person
- Phone etiquette
- Communication skills
6h
Sales and Marketing Associate
XLR8 Promotions —Bridgend
- Full-time
- Hospitality
- Sales
- Customer service
- Bereavement leave
- Referral programme
Quick apply
10d
Store Supervisor
ASICS —Bridgend
- Microsoft Word
- Microsoft Excel
- English
- Health & wellbeing programme
- Employee discount
Credit Controller
ERS Administration Services —Swansea
- Full-time
- Microsoft Excel
- Customer service
- IT
Process Operator
Ecolab Inc. —Llantrisant
- Full-time
- Computer literacy
- Laboratory experience
- Computer skills
Counter Fraud Technical Lead
IQUW Group —Swansea
- Full-time
- Hybrid work
- Management
Counter Fraud Technical Lead
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Management
Roaming Inspector
Freudenberg Flow Technologies Ltd. —Port Talbot
- Computer literacy
- Engineering
- Continuous improvement
Associate Project Manager
PCI Pharma Services —Bridgend
- 8 hour shift
- Hybrid work
- Microsoft Office
- Administrative experience
- Maths
- Annual leave
- Employee assistance programme
Field Service/Install Engineer
Snap-on Diagnostics —Bridgend
- Full-time
- Mechanical knowledge
- Time management
- Employee discount
- Life insurance
Quick apply
5d
Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend
New Balance —Bridgend
- Weekend availability
- Customer service
- Basic maths
- Communication skills
- Employee discount
- Flexible schedule
Marketing Communications Specialist (f/m/d) | 9 -12 month fixed term contract
Ecolab Inc. —Llantrisant
- Full-time
- Marketing
- Bachelor's degree
- Product management
Principal Chemist
Ecolab Inc. —Llantrisant
- Full-time
- Doctoral degree
- Supervising experience
- Project management

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Delivery Station Liaison Agent

Amazon UK Services Ltd. -
Kenfig

Apply Now

Job details

Full-time

Qualifications

Customer service
Supply chain
Logistics
English
Administrative experience

Full job description

DESCRIPTION

Even the best functioning processes need to be prepared for unforeseen circumstances. Amazon’s Delivery Station Liaison Agents are in direct contact with our customers, ensuring that missed deliveries are successfully delivered and that customer queries are handled effectively. Whatever your customers need, your ability to quickly respond and put in place solutions will help keep this vital part of Amazon’s operations running smoothly.

Key job responsibilities

Place outbound calls to customers
Investigate and resolve delivery issues, and collaborate with Amazon logistics and delivery partners when needed
Keep daily, weekly and monthly records of progress with customer queries
Follow Standard Operating Procedures and keep customer data secure
Assist with internal communications, including giving presentations and contributing to continuous improvement and internal engagement programmes

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.

Operating at the heart of Amazon’s logistics, you’ll develop logistical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

Working hours are either Wednesday to Saturday 10:00 AM - 8:45 PM or Sunday to Wednesday 10:00 AM - 8:45 PM.

This job is limited until mid July 2027.

About the team
Our Delivery Service Liaison or DSL team helps customers with last-mile deliveries. Ultimately, our goal is to get parcels to our customers in case of errors or failed deliveries. Our team helps with actions like facilitating same-day redelivery or investigating cases when drivers can’t find an address. We're based in last-mile delivery sites across the world, allowing us to work closely with our delivery station colleagues and partners.

DSL agents have both customer service and logistics expertise and partner with multiple Amazon teams. Some of us are also managers who support regions and countries. We work together with one common aim: to get parcels into customers' hands.

BASIC QUALIFICATIONS

Knowledge of advanced English at CEFR level B2/C1
Relevant experience of dealing with customer queries via phone and email
Relevant experience in an administrative support role involving collaboration with internal or external teams
Relevant experience of solving problems whether related to customer queries or internal process issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.
Experience in communicating with senior colleagues
Professional experience in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

customer experience associate jobs in swansea, wls

Delivery Station Liaison Agent

Sales Associate

Business Development Associate (Entry Level / Sales Support)

Clinique Counter Manager Boots Swansea 30 hours/ 4 days a week

HR Business Partner, PXT

Credit Controller

Delivery Station Manager

Claims Technician

Sales and Marketing Associate

Store Supervisor

Credit Controller

Process Operator

Counter Fraud Technical Lead

Counter Fraud Technical Lead

Roaming Inspector

Associate Project Manager

Field Service/Install Engineer

Assistant Retail Store Manager (38 hours / 12 Months FTC) - Bridgend

Marketing Communications Specialist (f/m/d) | 9 -12 month fixed term contract

Principal Chemist

I want to receive the latest job alerts for customer experience associate in swansea, wls

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