First line support analyst Work, Jobs in Smethwick, Wmd (with Salaries)

IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
10d
Compliance Incident Analyst
Capgemini Sogeti —Birmingham
- Hybrid work
- AWS
- Analysis skills
- Communication skills
11d
Risk Analyst Corporate Insurance
NFU Mutual —Stratford-upon-Avon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
3d
Senior Scientist
UK Health Security Agency —Birmingham
- £41,983 - £48,128 a year
- Full-time
- Hybrid work
- Master's degree
- SQL
- SharePoint
12d
IT Service Analyst
Samsic UK —Coventry
- £24,000 - £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- SharePoint
Quick apply
Senior Risk Intelligence Analyst
NFU Mutual —Stratford-upon-Avon
- Up to £52,000 a year
- Full-time
- SQL
- Machine learning
- Financial services
- Annual leave
- Employee discount
4d
Data Governance - Senior Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- IT
- Employee discount
Senior Project Manager
DfT Operator —Birmingham
- Up to £70,000 a year
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
Quick apply
12d
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Customer Service Advisor
Barclays —Leamington Spa
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Project Manager
DfT Operator —Birmingham
- Up to £56,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
12d
Senior Salesforce Developer
Online Education Services —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- University
- Annual leave
Quick apply
Senior Portfolio Manager - Alternatives
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Construction experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Analyst -Transmissions
Ricardo —Leamington Spa
- Hybrid work
- Microsoft Powerpoint
- Engineering
- Analysis skills
- Employee assistance programme
Finance Business Partner
Shoosmiths —Birmingham
- Hybrid work
- Business development
- Communication skills
Group Tax Manager
Halfords —Redditch
- £55,000 a year
- Full-time
- Hybrid work
- Accounting
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Smart Buildings Product Marketing Manager
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £45,000 - £60,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
Quick apply
14d
IT Support Technician
HomeSite Property & Technology Solutions Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Customer service
- Windows
- Health & wellbeing programme
- Flexitime
Quick apply
15h
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
6d
Senior 1st Line Support Analyst
Intercity Technology —Birmingham
- Hybrid work
- Windows
- Communication skills
- Employee assistance programme

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first line support analyst jobs near smethwick, wmd

IT Helpdesk Analyst

Macfarlane Group -
Coventry

Apply Now

Job details

Temporary | Full-time
£28,000 a year
10 days ago

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Driving Licence
Maintenance
Technical support
ServiceNow
IT
Cybersecurity
AI
Communication skills
Intune
Help desk

Full job description

Location: Coventry (Middlemarch Business Park)

Salary: £28,000 (dependent on experience) plus company benefits

Hours: Full time (37.5 hours per week Monday-Friday)

Sector: Packaging solutions & distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.

Our IT team plays a vital role in supporting colleagues throughout the UK and Ireland and is currently investing in new technologies, including AI-enabled support tools, to enhance the way we deliver IT services.

The IT Helpdesk Analyst Role

We're seeking a customer-focused and technically capable IT Helpdesk Analyst to join our in-house IT team on a temporary contract of approximately six months, covering a period of planned team change.

Whether you're already working in an IT Helpdesk or Service Desk role, or you're a technically minded individual looking to build a career in IT, this is an excellent opportunity to join the in-house technology team of the UK's leading packaging distributor. Working within a modern Microsoft 365 environment, you'll gain exposure to AI-assisted support technologies whilst helping deliver outstanding IT support to colleagues across our nationwide business.

Working as part of a collaborative team, you'll provide first and second line support, take ownership of incidents and service requests, and help deliver a consistently high standard of service to colleagues throughout the business.

Key Responsibilities

Provide first and second line IT support to users across multiple UK locations via phone, email and remote support tools.

Take ownership of incidents and service requests through to successful resolution within agreed service levels.

Troubleshoot and resolve issues relating to Windows 11, Microsoft 365 and core business applications.

Manage user accounts, licences and device provisioning through Microsoft Entra ID and Intune.

Assist with networking troubleshooting and general IT administration tasks.

Occasionally provide on-site support at other Macfarlane locations when required.

Utilise Freshservice and Freddy AI tools to assist with ticket triage, suggested resolutions and knowledge management.

Use Microsoft Copilot and other AI-enabled technologies to improve efficiency and enhance user support.

Contribute to the creation and maintenance of knowledge base articles and self-service resources.

Work closely with the wider IT team to escalate and resolve more complex technical issues.

Identify recurring issues, trends and opportunities for service improvement.

Support IT projects, upgrades and rollouts as required.

What You Will Bring

We welcome applications from individuals who are technically curious, customer-focused and keen to develop their IT knowledge and experience.

Ideally, you will offer:
Some previous experience within an IT Helpdesk, Service Desk or technical support environment.

Strong communication skills with the ability to explain technical information clearly to non-technical users.

A logical and methodical approach to problem solving.

A full UK driving licence.

Good working knowledge of Windows 11 and end-user device support.

An interest in emerging technologies and AI-enabled support tools.

The ability to prioritise workloads effectively and manage competing demands.

Any of the following would also be advantageous but are not essential:

Experience supporting Microsoft 365 technologies, including Entra ID, Exchange Online, Teams and Intune.

Experience using Freshservice or ServiceNow, Freddy AI, Microsoft Copilot or similar AI productivity tools.

Experience with NinjaOne or comparable remote management platforms.

Microsoft certifications such as MS-900, MD-102 or equivalent.

Knowledge of cybersecurity fundamentals including MFA, phishing awareness and endpoint protection.

What You Will Get

We provide a competitive salary together with a range of flexible benefits which can include:

25 days annual leave (pro rata) plus all public/bank holidays

Contributory pension scheme

Life assurance

Free parking at many of our site locations

Employee Assistance Programme

Extensive range of training and development opportunities

Employee discount scheme (discounts on several major retail and leisure brands)

Simply Health/Dental Cover option for qualifying employees

Financial support with eye tests and glasses (DSE users only)

How to Apply/Next Steps

All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

first line support analyst jobs in smethwick, wmd

IT Helpdesk Analyst

Compliance Incident Analyst

Risk Analyst Corporate Insurance

Senior Scientist

IT Service Analyst

Senior Risk Intelligence Analyst

Data Governance - Senior Analyst

Senior Project Manager

Senior TechOps Generalist

Customer Service Advisor

Project Manager

Senior Salesforce Developer

Senior Portfolio Manager - Alternatives

Senior Analyst -Transmissions

Finance Business Partner

Group Tax Manager

Smart Buildings Product Marketing Manager

IT Support Technician

Intelligence Analyst

Senior 1st Line Support Analyst

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