The closing date is 2nd Aug 2026
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Anticipated Interview date(s) 12 August 2026
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Job summary
Passionate about people?
Thrive on advocating for your patients and negotiating the best outcomes?
Great clinical assessment and case management skills?
If this describes you...then read on!
We are excited to announce new opportunities within our Hampshire and Isle of Wight All Age Continuing Care service. We are looking for people who are passionate about patient care and improving life opportunities who share our behaviours of being person centred, honest, courageous, innovative, and collaborative.
As a Case Practitioner in Continuing Healthcare, you will be responsible for supporting the wider clinical team to conduct comprehensive individual assessments of patients (including completing CHC checklists) to assess their eligibility for NHS Continuing Healthcare (CHC) to enable timely provision of care, case managing clients under supervision to ensure that their needs are effectively met and promoting Personal Health Budgets and personalisation to empower people with complex health needs live their best lives.
Experience in Continuing Healthcare is helpful, but if you have the right skills and attitude, we can support you to develop the specific skills required. We offer team training opportunities, competency frameworks and Team Leaders who are non-case holding in order to mentor and develop our Case Practitioners, including safeguarding, Mental Capacity Act and Court of Protection. You will be part of a wider All Age team who provide a wide range of expertise and support.
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Main duties, tasks & skills required
Provision of non-clinical support to the assessment, review and case management processes for NHS All Age Continuing Care
Responsible for supporting Clinical Assessor/Practitioners in their roles
Completion of CHC checklists
Preparation of Funding Request Forms under delegated authority
Completion of non-clinical case management tasks on behalf of Clinical Assessor/Practitioners; for example (but not limited to) liaising with patients/families, conducting reconciliation of 1:1 provision, liaising with care agencies around staffing and shift fill, supporting completion of care and support plans and Personal Health Budgets, monitoring Extra Contractual Referrals, conducting customer service/package of care follow-up enquiries
Communication with clients, families, carers, external agencies, NHS staff and other healthcare professionals in a sensitive manner where the nature of the communications may be emotive or complex
Act as a primary point of contact for all case management enquiries regarding the NHS All Age Continuing Care
Responsible for updating the care management systems with appropriate documentation
Supporting the team with the management of projects, gathering information and undertaking enquires
To gather evidence for appeals/disputes/Independent Review Panels/Parliamentary and Health Service Ombudsman, ensuring everything required is present
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About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
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Job description
The All-Age Continuing Care Team supports over 7,500 clients through a range of funding arrangements including Continuing Healthcare, Section 117 aftercare, specialist placements, Children's Continuing Care and other joint funding and oversight of a budget of 392M. Our roles are community based with flexible working from a local office and home and is a key role to support people to live well with complex health and primary health needs. Post holders will be employed by Hampshire and Isle of Wight Healthcare NHS Foundation Trust, working in partnership with NHS Hampshire and Isle of Wight Integrated Care Board.
Our All-Age Team purpose is clear: 'To improve health opportunities and outcomes within our system by delivering seamless, affordable, and individually focused care for those requiring our services.'
Our values and behaviours are:
Integrity: I keep our shared values at the centre of my conduct and decision-making
Compassion: I approach people with kindness and empathy, striving to support the care I would want for my loved ones
Accountability: I can be trusted to act fairly and honestly, taking ownership for decisions and achieving outcomes
Respect: I am professional and courteous, seek opinions and value difference
Empowerment: I create safe environments where I and others can be curious and innovative
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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Person specification
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Qualifications
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Essential
Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
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Desirable
Qualifications in computing e.g. MS Excel, databases
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Experience
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Essential
Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Knowledge of administrative procedures, project management or information analysis
Clear communicator with excellent telephone, writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users.
Ability to pull together comprehensive reports, data and letters
Working knowledge of IT systems.
Ability to work under pressure in a busy working environment and able to multi-task.
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Desirable
Knowledge of NHS Continuing Health Care and Funded Nursing Care guidance/policies and other legal frameworks as required (Children and Complex Care, s117 Aftercare, Mental Health Act, Mental Capacity Act)
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Additional Criteria
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Essential
Good interpersonal skills with the ability to deal sensitively with patients and their families/representatives.
Skills for nurturing key relationships and maintaining networks
Ability to make recommendations on difficult and contentious issues and escalate them
Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
Excellent time management skills with the ability to re-prioritise
Ability to travel between locations not accessible via public transport
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Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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For help with your application, contact:
Lesley Mew
[email protected]
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Pay scheme
Agenda for Change
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Band
Band 4
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Salary
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£28392.00 to £31157.00 Yearly
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Contract
Permanent
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Working pattern
Full-Time
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Reference number
348-CSS-11914
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Job locations
Fareham Civic Offices
Civic Offices, Civic Way
Fareham
Hampshire
PO16 7AZ
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The Apex
Unit A St Cross Business Park
Newport
Isle of Wight
PO30 5XW
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Oakley Road
Millbrook
Southampton
Hampshire
SO16 4GX
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Portsmouth Civic Offices
Guildhall Square
Portsmouth
Hampshire
PO1 2GJ
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Attachments
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Job Description
Job Description Case Practitioner Band 4.pdf – 424KB Opens in a new window
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Additional document 1
EmployeeBenefits_hiowh_v1-compressed_3.pdf – 1001KB Opens in a new window
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