Operations associate Work, Jobs in Whaley Bridge, Dby (with Salaries)

Associate Client Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
Founder's Associate - Sovereign AI Fund
Department for Science, Innovation & Technology —Manchester
- £44,620 - £52,090 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
8d
Research Associate in Swarm Robot Localisation, Mapping and Inspection
University of Sheffield —Sheffield
- £38,784 - £39,906 a year
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- C++
- Annual leave
- Employee discount
Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)
Amazon UK Services Ltd. —Sheffield
- Weekend availability
- Maintenance
- English
- Project management
- Flexible schedule
Resident Services Associate
Colby River —Salford
- £27,000 - £29,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Associate Director - FM Operational Readiness
Turner & Townsend —Sheffield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Associate Technical Support Specialist - Residential Energy - Fixed Term Contract
Tesla —Manchester
- CRM software
- Customer service
- English
Process Engineer
Tarmac —Buxton
- Military
- Engineering
- IT
- Employee discount
Research Assistant/Associate in Sustainable Energy Materials
The University of Manchester —Manchester
- £32,080 - £45,163 a year
- Hybrid work
- Doctoral degree
- Analysis skills
- University
- Annual leave
COO Business Operations Associate
Royal London —Alderley Edge
- Analysis skills
- Organisational skills
- SharePoint
- Annual leave
8d
Project Coordinator
Pennington Choices Ltd —Warrington
- £24,570 - £32,340 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Cyber Security Engineer
Outcomes First Group —Manchester
- Up to £50,000 a year
- Hybrid work
- Microsoft Access
- Azure
- Analysis skills
AI Adoption and Training Specialist, Associate Director (Manchester)
Fitch Group —Manchester
- Bachelor's degree
- Financial services
- AI
Client Operations Associate Partner (Account Manager)
Open Partners —Manchester
- Full-time
- Hybrid work
- Project management
- AI
- Communication skills
Quick apply
14d
Operations Associate - North America
PHMG Careers —Manchester
- £28,000 a year
- Monday to Friday
- Sales
- Customer service
- Communication skills
Quick apply
8d
Director, Operations Training & Workforce Development
Metropolitan Council —Heywood
- £134,971.20 - £219,128.00 a year
- Weekend availability
- Master's degree
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
14d
Operations Associate (FTC) - Manchester
ALO —Manchester
- Part-time
- Sales
Quick apply
Vendor Operations Associate
Softcat —Manchester
- Hybrid work
- Continuous improvement
- School
- Flexible schedule
Bids and Submission Coordinator
Long O Donnell Associates —Northwich
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Analysis skills
Quick apply
7d
Industry Technical Consultant - Pre-Treatment, Reclaim, Wastewater
Ecolab —Manchester
- £63,200 - £94,800 a year
- Remote
- Engineering
- Bachelor's degree
- Travel

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operations associate jobs near whaley bridge, dby

Associate Client Advocate

Aptean -
Sheffield

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Job details

Full-time

Qualifications

Contract management
Salesforce
IT
SaaS
AI
Account management
Communication skills
Negotiation

Full job description

United Kingdom
6884
Employee Regular Full Time

Job Description

Overview

We’re looking for an Associate Client Advocate for our office in Sheffield. The position is full-time. You’ll join an awesome team to support our growing customer base.

About the Role
The Associate Client Advocate is a relationship-first role at the heart of Aptean’s Customer Advocacy organisation. You will serve as the primary point of contact for an assigned portfolio of customers, owning the full renewal and payment lifecycle, from quote to cash, across all products and services.

This is not your typical renewals or collections role. As an Associate Client Advocate, you will work alongside AI agents that handle the day-to-day process work: automated renewal outreach, collections workflows, reminders, and escalations. That frees you to focus on what matters most: spending meaningful time each day talking with customers, building trust, resolving issues, and protecting revenue. Your judgement, empathy, and commercial instinct are what make the difference.

Success depends on your willingness to proactively pick up the phone, engage customers in meaningful conversations, and build strong relationships through regular direct interaction. We are looking for someone who is energized by speaking with customers.

You will also:

Own a portfolio of customer accounts end-to-end, serving as their single point of contact throughout the renewal and payment lifecycle
Dedicate significant daily time to direct customer conversations - proactive outreach, renewal discussions, collections follow-up, and relationship building. This role requires a high level of comfort and confidence in initiating and managing customer calls.
Manage and oversee AI agents that automate process-driven renewals and collections activity across your portfolio, actioning escalations and exceptions that require human judgement
Prepare renewal contracts and order forms, ensuring accuracy in pricing, uplift, and co-terminations
Frame customer value stories and address barriers to renewal through proactive, data-informed communication
Oversee invoicing, payment follow-up, and resolution of open accounts
Coordinate with Finance, Legal, and Operations to resolve system or billing issues
Identify on-premises customers who may benefit from SaaS migration and partner with Account Managers on that motion
Collect and act on CSAT/CES feedback post-renewal to continuously improve process ease and quality

About You

You are a confident, proactive communicator who genuinely enjoys being on the phone and building real relationships with customers. You have a business generalist mindset. You're comfortable operating across renewals, collections, account management, and customer success without being pigeonholed into one lane. You are commercially aware, organised, and self-directed. You manage your own workload with minimal supervision, prioritise across a portfolio of accounts, and handle difficult conversations - objections, collections, at-risk renewals - with professionalism and composure. You are tech-comfortable and quick to pick up new digital platforms and tools.

You must also have:

Strong communication and negotiation skills, with the ability to manage conversations at both business and finance levels
High attention to detail and genuine accountability for results and process ownership
Comfort and enthusiasm for working alongside AI tools and automation to drive efficiency and scale
A collaborative approach - you contribute actively within a team structure and support those around you

To be ahead of the pack, you might have:

1+ years of experience in customer success, renewals, account management, or finance operations, preferably within a SaaS or software company
Working knowledge of Salesforce or a similar CRM platform
Experience with contract management and billing systems
An understanding of both on-premises maintenance and SaaS subscription models, including the nuances of messaging and negotiation
Prior experience working with or alongside AI tools, digital agents, or workflow automation platforms

What's in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Apply Now

Refine Your Search

operations associate jobs in whaley bridge, dby

Associate Client Advocate

Founder's Associate - Sovereign AI Fund

Research Associate in Swarm Robot Localisation, Mapping and Inspection

Maintenance/Automotive/Mechanical/Electrical/Assembly Technician - Nottingham, UK, (RME)

Resident Services Associate

Associate Director - FM Operational Readiness

Associate Technical Support Specialist - Residential Energy - Fixed Term Contract

Process Engineer

Research Assistant/Associate in Sustainable Energy Materials

COO Business Operations Associate

Project Coordinator

Cyber Security Engineer

AI Adoption and Training Specialist, Associate Director (Manchester)

Client Operations Associate Partner (Account Manager)

Operations Associate - North America

Director, Operations Training & Workforce Development

Operations Associate (FTC) - Manchester

Vendor Operations Associate

Bids and Submission Coordinator

Industry Technical Consultant - Pre-Treatment, Reclaim, Wastewater

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