Team leader, advisory services Work, Jobs in Cheddleton, Sts (with Salaries)

Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
Distribution Team Leader
IAE —Stoke-on-Trent
- £36,218.67 - £40,705.98 a year
- Full-time
- Free parking
- Annual leave
Quick apply
9d
Production Team Leader
IAE —Stoke-on-Trent
- £36,555 - £42,647 a year
- Full-time
- Supervising experience
- Quality control
- IT
- Health & wellbeing programme
- Life insurance
Quick apply
Emergency Response Team Leader
The Guinness Partnership —Crewe
- £28,470 a year
- Full-time
- Customer service
- Supervising experience
- Communication skills
10d
Senior/ Team Leader
Right at Home South Cheshire —Nantwich
- Up to £27,000 a year
- Weekend availability
- IT
- In-person
- Care plans
Quick apply
Team Leader - Residential Children's Home
Crystal Care Solutions Ltd —Stoke-on-Trent
- £38,849.56 a year
- Weekend availability
- Microsoft Word
- Childcare
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
Electrical Department Team Leader
Key Plant Automation Ltd —Leek
- Overtime
- Schematics
- Supervising experience
- Electrical experience
- Free parking
Quick apply
4d
Clinical Lead
Serco Plc —Uttoxeter
- Up to £63,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Leadership
- Employee assistance programme
Night Transport Team Leader
Buffaload Logistics Limited —Crewe
- Up to £33,000 a year
- Full-time
- In-person
Quick apply
11d
Team Leader
Affinity Supporting People (South) Ltd —Stockport
- £13.90 an hour
- Full-time
- Leadership
- Paid training
- Referral programme
Quick apply
Team Leader
CareTech Group —Newcastle-under-Lyme
- £13.79 an hour
- Weekend availability
- Cooking
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Team Leader
TK Maxx —Cheadle
- Full-time
- Employee discount
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Meir Park Lead Early Years Educator
Storal —Stoke-on-Trent
- Up to £14.75 an hour
- Full-time
- Employee discount
- Sick pay
Quick apply
Site Operations Lead
Simarco —Stoke-on-Trent
- Full-time
- Management
- Microsoft Office
- Leadership
- Annual leave
Quick apply
Operational Team Leader
Midlands Partnership University NHS Foundation Trust —Burton-On-Trent
- £49,387 - £56,515 a year
- Part-time
- Leadership
10d
HR Global Mobility and Rewards Administrator
Harbor —Nantwich
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
11d
Domestic Sales Lead
Johnsons UK Services Limited —Stoke-on-Trent
- £35,000 a year
- Full-time
- In-person
- Communication skills
Quick apply
Team Leader
Farmhouse Inns - BRA_102 —Etruria
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Clinical Lead - Head of Psychology
Serco Plc —Uttoxeter
- £68,750 - £75,870 a year
- Full-time
- Leadership
- Employee assistance programme

I want to receive the latest job alerts for team leader, advisory services in cheddleton, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team leader, advisory services jobs near cheddleton, sts

Customer Outcomes & Complaints Lead

Leek Building Society -
Leek

Quick apply

Job details

Permanent | Full-time
Up to £40,000 a year

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Complaint handling
Microsoft Office
Analysis skills
Continuous improvement
Organisational skills
Financial services
Communication skills

Full job description

Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.

Employment type: Full-time, permanent position.

Salary: Up to £40,000 depending on experience

Working hours: 35 hours per week, worked flexibly

Reports to: Product Operations and Customer Relations Manager

Direct Reports: Product and Proposition Director

The Organisation

At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.

Our colleagues are one of the communities we support. Weve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.

Were proud to be an awardwinning employer, accredited as a Great Place to Work based on our latest colleague survey, and were equally proud to have been recognised externally for the work we do - winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.

Job Purpose & Scope

The Customer Outcomes & Complaints Lead is responsible for overseeing the Societys complaints framework and supporting the delivery of good customer outcomes across savings, mortgage and customer service activities.

Acting as the subject matter expert for complaints, Consumer Duty and customer outcome testing, the role ensures regulatory requirements are met while identifying trends, root causes and conduct risks that may impact customers.

Through robust analysis, governance and management information, the postholder provides insight and constructive challenge to business areas, helping to drive continuous improvement, improve customer experience and evidence fair value and good outcomes.

Duties and Key Responsibilities

Lead the end-to-end complaints process, ensuring all complaints are managed efficiently, fairly and in line with regulatory requirements, internal policies and the Society's commitment to delivering good customer outcomes.
Maintain accurate and comprehensive complaint records, utilising the Society's case management systems to monitor progress, identify trends and support effective governance and reporting.
Act as the primary liaison with the Financial Ombudsman Service (FOS), managing referrals, coordinating investigations and ensuring that determinations, awards and recommendations are implemented effectively.
Support the implementation of lessons learned following complaint investigations.

To carry out any other duties as may reasonably be required

Person Specification

Qualifications & Knowledge

Essential

Strong understanding of the FCA's Consumer Duty and its application within retail financial services.
Sound knowledge of FCA complaint handling requirements and DISP rules. Understanding of Financial Ombudsman Service (FOS) processes and decision-making principles.
Knowledge of customer outcome testing, fair value assessments and customer vulnerability considerations.

Experience

Managed and resolved customer complaints within a regulated financial services environment, ensuring fair and customer-focused outcomes.
Demonstrated ability to investigate complex customer issues, gathering and assessing evidence to reach balanced and well-reasoned decisions.
Built effective relationships with senior stakeholders, providing insight, challenge and recommendations to support informed decision-making.
Applied regulatory requirements within operational processes, ensuring compliance while maintaining a strong focus on customer outcomes.

Skills & Abilities

Excellent investigative and analytical skills, with the ability to identify trends, risks and root causes from multiple sources.
Strong written communication skills, capable of producing clear, concise and customer-focused correspondence.
Ability to challenge constructively and influence stakeholders at all levels of the organisation.
Strong attention to detail and ability to make balanced, evidence-based decisions.
Excellent organisational skills with the ability to manage multiple priorities effectively.
Proficiency with Microsoft Office suite.

Other Requirements

A Basic DBS check will be undertaken upon an offer of employment.

Benefits

35 hour working week (full-time)
7.5% employer pension contribution
Minimum of 26 days paid holiday a year, plus bank holidays
Holiday purchase/sale scheme
Free health screening
24/7 GP access for you and your close family
Comprehensive mental health support including counselling sessions and mental health first aiders
Workplace savings account with £100 bonus when you save regularly
Enhanced sick and family leave pay from day 1
Sick Pay guaranteed for 6 months for major illnesses
Life assurance of 4 times your annual salary
Continuous development opportunities
Retailer discounts and salary sacrifice/deduction schemes
Were open to discussing working flexibly
Onsite gym at Head Office

If the above sounds like something youd thrive at, wed love to hear from you

Quick apply

Refine Your Search

team leader, advisory services jobs in cheddleton, sts

Customer Outcomes & Complaints Lead

Distribution Team Leader

Production Team Leader

Emergency Response Team Leader

Senior/ Team Leader

Team Leader - Residential Children's Home

Electrical Department Team Leader

Clinical Lead

Night Transport Team Leader

Team Leader

Team Leader

Team Leader

Telesales Team Manager - Customer Loyalty

Meir Park Lead Early Years Educator

Site Operations Lead

Operational Team Leader

HR Global Mobility and Rewards Administrator

Domestic Sales Lead

Team Leader

Clinical Lead - Head of Psychology

I want to receive the latest job alerts for team leader, advisory services in cheddleton, sts

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected