It manager Work, Jobs in West Yorkshire (with Salaries)

IT Service Manager- Leeds
FDM Group —Leeds
- Hybrid work
- Analysis skills
- IT
- Leadership
- Annual leave
13d
IT Service Manager
HM Revenue and Customs —Leeds
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Work from home
2d
Head of IT
Calderdale College —Halifax
- £55,974 - £57,655 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
13d
IT Manager
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Management
- IT
- Employee assistance programme
Quick apply
IT Lead Business Analyst
Yorkshire Water —Bradford
- Up to £70,000 a year
- Full-time
- Hybrid work
- Management
- Mentoring
- Leadership
- Annual leave
- Flexible schedule
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Azure
- DevOps
- Microsoft Office
IT SAP Project Manager
Yorkshire Water —Bradford
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Annual leave
- Flexible schedule
14d
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Annual leave
- Sick pay
Quick apply
Technical Support Supervisor
Celeste Digital Solutions Ltd —Leeds
- £3,300 - £4,800 a month
- Full-time
- Computer Science
- Customer service
- Bachelor's degree
- Sick pay
Quick apply
19h
Head of Software Support
System C —Leeds
- Full-time
- Continuous improvement
- IT
- AI
13d
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Team management
- IT
- Communication skills
- Annual leave
- Life insurance
6d
IT Asset Coordinator
DFS —Doncaster
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Lead Platform Operations Manager
HM Revenue and Customs —Leeds
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
3d
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Lead Solution Data Architect in ARCHITECTURE
Bank of England —Leeds
- £80,320 - £90,360 a year
- Full-time
- Hybrid work
- Azure
- Management
- Driving
- Annual leave
- Flexible schedule
Digital and AI Learning Support Manager
Leeds Trinity University —Leeds
- £47,389 - £51,753 a year
- Full-time
- University
- Agile
- AI
1d
Head of IT Architecture & Data
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Senior Service Manager (Service Toolsets)
NHS England —Leeds
- £66,582 - £77,368 a year
- Full-time
- Annual leave
13d
Lead Solution Architect
NHS England —Leeds
- £113,227.20 - £130,576.80 a year
- Full-time
- APIs
- IT
- Leadership
- Annual leave
2d

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IT Service Manager- Leeds

FDM Group -
Leeds

Apply Now

Job details

Fixed term contract
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Analysis skills
ITIL
ServiceNow
IT
Leadership
Communication skills
PRINCE2 Certification

Full job description

About The Role

FDM is a global business and technology consultancy seeking an IT Service Manager to work for our client within the public sector. This is initially a 5-month contract with the potential to extend and will be a hybrid role that will be based in Leeds.

The IT Service Manager is responsible for ensuring the effective delivery, governance, and continual improvement of IT services across the organisation. The role will lead IT Service Management (ITSM) processes, drive service excellence through the adoption of ITIL best practices, and act as the business owner for the ServiceNow platform.

Working closely with internal technology teams, third-party suppliers, and business stakeholders, the IT Service Manager will ensure high levels of service performance, customer satisfaction, operational stability, and compliance with agreed service levels.

Responsibilities

Own and govern IT Service Management (ITSM) processes aligned to ITIL best practices.
Act as the Service Owner for the ServiceNow platform, driving adoption, optimisation, and continuous improvement.
Lead and manage Incident, Major Incident, Problem, Change, Request, and Service Level Management processes.
Chair Change Advisory Board (CAB) meetings and oversee change governance.
Monitor and report on service performance against SLAs, KPIs, and operational targets.
Drive continual service improvement initiatives through data analysis, customer feedback, and industry best practices.
Manage relationships with internal stakeholders, third-party suppliers, and managed service providers.
Lead service review meetings and provide regular reporting to senior leadership.
Ensure accurate ServiceNow configuration, CMDB governance, and service data quality.
Act as the escalation point for service delivery issues and drive resolution of critical incidents.
Develop and maintain ITSM policies, procedures, and service management standards.
Promote a customer-focused culture and ensure a high level of service satisfaction across the business.

About You

ITIL v4 Foundation certification (essential).
ServiceNow Certified System Administrator (CSA) or ITSM certification (desirable).
ITIL Managing Professional, Agile, Prince2, or equivalent certifications (desirable).
Proven experience in an IT Service Manager, Service Delivery Manager, or similar ITSM leadership role.
Strong hands-on experience with ServiceNow ITSM modules and service management reporting.
Excellent knowledge of ITIL principles and ITSM process governance.
Experience managing Incident, Problem, Change, Request, and Service Level Management processes.
Demonstrated experience driving service improvement and operational excellence initiatives.
Strong stakeholder management skills with the ability to influence at all levels of the organisation.
Experience managing third-party vendors and service providers against contractual SLAs and KPIs.
Strong analytical, problem-solving, and decision-making capabilities.
Excellent communication, presentation, and leadership skills.
Experience working within complex enterprise or multi-site environments.

About Us

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us

Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension

Apply Now

Refine Your Search

it manager jobs in west yorkshire

IT Service Manager- Leeds

IT Service Manager

Head of IT

IT Manager

IT Lead Business Analyst

Infrastructure and Cloud Services Manager

IT SAP Project Manager

2nd Line Manager

Technical Support Supervisor

Head of Software Support

IT Service Desk Lead

IT Asset Coordinator

Lead Platform Operations Manager

Helpdesk Lead

Lead Solution Data Architect in ARCHITECTURE

Digital and AI Learning Support Manager

Head of IT Architecture & Data

Service Desk Manager

Senior Service Manager (Service Toolsets)

Lead Solution Architect

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