Operational support grade Work, Jobs in South Brent, Dev (with Salaries)

Patient Experience and Governance Manager
Channel View Medical Group —Teignmouth
- From £37,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
Quick apply
12d
IT Service Management Analyst
HM Land Registry —Plymouth
- £32,119 a year
- Part-time
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
6d
People Hub
Ministry of Justice —Newton Abbot
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
2d
Seasonal Technology Operations Assistant (Temporary Contract)
James Green Ltd T/A The iOutlet —Plymouth
- From £12.75 an hour
- Temporary
- Quality control
- Free parking
- Employee discount
Quick apply
1d
Legal Operations Support Officer
HM Courts & Tribunal Service —Exeter
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Travel
- Annual leave
- Employee discount
12d
Operations Manager
HM Courts & Tribunal Service —Exeter
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
14d
Operations Manager
HM Courts and Tribunals Service —Heavitree
- £42,914 - £46,182 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
14d
Lead Infrastructure Specialist
HM Land Registry —Plymouth
- £57,000 - £70,900 a year
- Full-time
- Presentation skills
- Travel
- IT
- Annual leave
Surveyor
Glanville Environmental —Plymouth
- Full-time
- Hybrid work
- AutoCAD
- Referral programme
Quick apply
Senior Infrastructure Engineer - Security
HM Land Registry —Plymouth
- £48,400 - £59,300 a year
- Full-time
- Azure
- AWS
- Presentation skills
- Annual leave
- Flexible schedule
Junior Metallurgist
AMETEK, Inc. —Plymouth
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
[260728] Site manager
Mount Tamar School —Plymouth
- £30,024 - £32,596 a year
- Call to connect
- School
- Employee assistance programme
22h
Service Experience Manager
University of Exeter —Exeter
- From £43,482 a year
- Hybrid work
- Management
- University
- Team management
- Annual leave
7d
Health, Safety and Fire Practitioner
Ministry of Justice —Newton Abbot
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Annual leave
4d
Community Nurse - Toressa Community Nursing Team
Cornwall Partnership NHS Foundation Trust —Saltash
- £31,049 - £37,796 a year
- Weekend availability
- Travel
- IT
- Nursing
- Employee discount
14d
Vulnerability Management Engineer
Met Office —Exeter
- £35,145 - £49,448 a year
- Full-time
- Hybrid work
- Presentation skills
- Linux
- Communication skills
- Annual leave
1d
Postdoctoral Research Associate
University of Exeter —Exeter
- £34,610 - £39,906 a year
- Doctoral degree
- Master's degree
- University
6d
Haematology consultant
Torbay and South Devon NHS Foundation Trust —Torquay
- £113,565 - £150,569 a year
- Full-time
Operational Support Grade - HMP Exeter (Prison Support Role)
Ministry of Justice —Exeter
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
Senior HR Advisor (People and Culture)
The Deaf Academy —Exmouth
- £39,012 a year
- Full-time
- Bilingual
- Management
- English
- Free parking
- Annual leave
8d

I want to receive the latest job alerts for operational support grade in south brent, dev

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Patient Experience and Governance Manager

Channel View Medical Group
Teignmouth

Quick apply

Job details

Full-time
From £37,000 a year
12 days ago

Qualifications

Management
GCSE
Primary care
Microsoft Office
Staff training
Organisational skills
IT
Computer skills
Leadership
Communication skills
A Level
Time management

Full job description

Job overview

Closing Date 2nd August

The Patient Experience and Governance Manager is responsible for ensuring the GP Practice delivers high-quality patient services while maintaining robust governance, compliance, and risk management. This role oversees patient complaints and feedback, drives service improvements, ensures regulatory compliance, and supports the leadership team in operational and strategic initiatives.

The role involves working in Partnership with the Practice CQC Manager / GP Partner, Practice Manager and wider Management Team.

Channel View Medical Group is a friendly, forward-looking Practice providing care and support for approximately 22,500 patients in Teignmouth, Chudleigh, Shaldon & Bishopsteignton. We employ a full range of medical and clerical staff to provide the best possible care to our varied patient group. We are part of The Coastal Primary Care Network (PCN) within Teignmouth/Dawlish alongside Dawlish Medical Group. Being part of a PCN enables us to share and gain knowledge and expertise between the different surgeries.

The successful Manager will ideally have Primary Care experience. However, this is not essential if they have managerial experience and meet the person specification.

For those considering applying, we welcome an informal visit to the Practice to gain a better understanding of the role and the team. For more information on the role or to arrange a visit visit, please contact Michelle Smith on 01626 771206 or at [email protected]

Key Responsibilities:

Governance and Compliance

· Maintain oversight of the Practice’s compliance with CQC standards, NHS policies, and other relevant regulations.

· Develop, implement, and maintain internal governance and compliance policies tailored to a primary care setting.

· Conduct regular audits and risk assessments, identifying gaps or areas for improvement and implementing corrective actions.

· Maintain the Practice Risk Register and ensure all risk assessments are regularly updated.

· Prepare and coordinate documentation for inspections, audits, and external reviews.

· Produce reports on compliance, governance, and risk management for the Management Team and Partners.

· Record and monitor significant events, ensuring follow-up and appropriate action plans are implemented.

Patient Experience and Complaints Management

· Lead the coordination and investigation of patient complaints, working with clinical and administrative teams to ensure timely and thorough responses.

· Draft professional written responses to patients and oversee the implementation of improvements following complaints.

· Maintain accurate, confidential, and up-to-date records of complaints, outcomes, and learning.

· Analyse trends from complaints and patient feedback to identify service improvements.

· Prepare learning summaries and reports for the Management Team and Partners to inform decision-making.

Operational and Team Support

· Support the Practice Manager in day-to-day operations, ensuring staff achieve their responsibilities and maintain excellent patient service.

· Contribute to change initiatives, such as service delivery improvements, pathway updates, and contract compliance.

· Deliver or coordinate staff training and briefings on governance, compliance, and patient experience.

· Contribute to recruitment, induction, and staff development in line with Practice policies.

Leadership and Stakeholder Engagement

· Act as a key member of the Leadership Team, providing insights into patient experience, compliance, and governance.

· Engage with internal and external stakeholders to gain buy-in for governance and service improvement initiatives.

· Participate in the duty manager rota, providing operational oversight and serving as a point of contact for staff and management.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out reasonable duties which may be requested from time to time.

Qualifications and Training

Essential:
· Good general education to A Level or equivalent

· GCSE English and Mathematics (Grade C/4 or above)

· Commitment to ongoing professional development

Desirable:

· Relevant professional qualification or equivalent experience

· Leadership or management qualification

· Governance, compliance or quality improvement training

Knowledge and Experience

Essential:

· Experience working in a professional or regulated environment

· Experience of following policies and procedures

· Experience handling confidential information

· Experience of producing reports or maintaining accurate records.

Desirable:

· Experience in primary care, the NHS, or healthcare

· Experience of complaints handling, governance, compliance, or quality improvement

Specific skills

Essential:

· Excellent communication and interpersonal skills

· Strong organisational and time management skills

· Good IT skills, including Microsoft Office

· Ability to analyse information, solve problems, and prioritise workload

· Ability to work independently and as part of a team

Desirable:

· Experience of delivering training or supporting staff development

· Knowledge of CQC standards or NHS governance requirements

· Experience handling complaint investigations

Personal Qualities

Essential:

· Able to handle sensitive information with discretion and maintain confidentiality at all times

· Strong problem solving abilities with a proactive and solution - orientated approach to challenges

· High levels of integrity and loyalty

· Ability to work under pressure and adapt to competing priorities

Desirable:

· Ability to influence and gain buy-in from stakeholders

· Strategic thinking and service improvement mindset

Requirements due to work environment / conditions

· Flexibility to work outside of core office hours

· Disclosure Barring Service (DBS) check

· Maintains confidentiality at all times

Physical Effort

·Work in the office environment including periods based at work station, computer / keyboard skills and dealing with distractions and interruptions

Emotional Effort

Work autonomously and manage their own area and workload

Mental Effort

· Have periods of working independently in isolation

· Require high levels of motivation and a positive approach

· Require a high standard of written and oral presentation skills

Pay: From £37,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

operational support grade jobs in south brent, dev

Patient Experience and Governance Manager

IT Service Management Analyst

People Hub

Seasonal Technology Operations Assistant (Temporary Contract)

Legal Operations Support Officer

Operations Manager

Operations Manager

Lead Infrastructure Specialist

Surveyor

Senior Infrastructure Engineer - Security

Junior Metallurgist

[260728] Site manager

Service Experience Manager

Health, Safety and Fire Practitioner

Community Nurse - Toressa Community Nursing Team

Vulnerability Management Engineer

Postdoctoral Research Associate

Haematology consultant

Operational Support Grade - HMP Exeter (Prison Support Role)

Senior HR Advisor (People and Culture)

I want to receive the latest job alerts for operational support grade in south brent, dev

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected