Security supervisor Work, Jobs in Richmond, Gtl (with Salaries)

Duty Shift Manager
Mitie —London
- £23.17 an hour
- Weekend availability
- Software troubleshooting
- Writing skills
- Data analysis skills
4d
Security Supervisor
Union Jack Club —Waterloo
- £36,348 a year
- Overtime
- Microsoft Word
- Microsoft Outlook
- Hotel
- Profit sharing
- Sick pay
Quick apply
3d
Security Team Leader
The Ritz London —London
- £42,588 a year
- Full-time
- Customer service
- English
- Hotel
- Employee discount
Quick apply
9d
Security Supervisor
OCS Group —Guildford
- £14.90 an hour
- Supervising experience
- Team management
- Leadership
Quick apply
Security Shift Manager
DO & CO —Hounslow
- Full-time
- Continuous improvement
- Budgeting
- Leadership
- Referral programme
Quick apply
Security Supervisor
Mitie —London
- £16.28 an hour
- Weekend availability
- Microsoft Word
- Computer literacy
- Team management
- Annual leave
- Employee discount
Nightlife Security Supervisor
The Standard Hotel —London
- £38,896 a year
- Weekend availability
- Hotel
- Guest services
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Security Supervisor
PROception —London
- Full-time
- Computer literacy
- First Aid Certification
- Team management
Quick apply
Match Day Supervisor – London Football Stadiums
SAFECROWDS GROUP LTD —London
- £18 an hour
- Part-time
- Management
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
1d
Security Guard/Door Supervisor
SM Security —London
- £12.71 - £19.76 an hour
- Microsoft Word
- Microsoft Outlook
- Conflict management
Quick apply
Control Room Supervisor
Wilson James —London
- £15.92 an hour
- Full-time
- Customer service
- First Aid Certification
- Leadership
- Annual leave
- Employee discount
11d
Site Security Supervisor
Syrex Risk Management —London
- £14 - £17 an hour
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
12d
Door Supervisor/Security
Health and Safety Executive —London
- £12.71 - £17.55 an hour
- Full-time
- Microsoft Word
- In-person
- Communication skills
Quick apply
Security Office Supervisor
Hilton —London
- £14.79 an hour
- Full-time
- Hotel
- Team management
Mobile Security Supervisor
Bardwood —London
- £16.42 an hour
- Full-time
Quick apply
SIA Door Supervisor
Skye Guarding —London
- 12 hour shift
Security Supervisor
Medirest —Barnet
- £14.06 an hour
- Full-time
- Customer service
- Hotel
- Employee assistance programme
- Referral programme
4d
Team Leader
Security Risk Specialists —London
- Part-time
- Customer service
- English
- Team management
Security Team Leader
Wilson James —London
- £15.45 an hour
- Weekend availability
- Travel
- Conflict management
- Mentoring
- Annual leave
- Employee discount
Door Supervisor
Landmark Protection Group Ltd —Epsom
- Night shift
- Customer service
- Communication skills
Quick apply
2d

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Duty Shift Manager

Mitie -
London

Apply Now

Job details

Permanent
£23.17 an hour
4 days ago

Qualifications

Technical troubleshooting
Operations management
Stakeholder collaboration
Software troubleshooting
Stakeholder liaison
Writing skills
Emergency management and response experience
Incident identification
Data analysis skills
Process improvement
Incident reporting preparation
Shift management
Internal department liaison
English
Performance management
Analysis skills
Incident response
Presentation skills
Continuous improvement cycles oversight
Computer hardware
CCTV monitoring
SIA
Security
Major incident coordination
Management reporting
Professional development mentoring
Training & development
Networking
Leadership
Project management experience
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: King's Cross, London
Reporting to: GSOC-EMEA Operations Manager
Pattern: 4 on 4 off including nights and weekends
Contract: Full-time
Pay: £23.17ph

Duty Shift Manager - GSOC-EMEA

The Global Security Operations Centre (GSOC-EMEA) operates 24/7 in support of a leading social media company, protecting its people, property and operations across the EMEA region. The Duty Shift Manager owns the daily operation of the GSOC on shift. You are the incident leader for business disruptions and crisis events, and the line manager for the Lead Operator and Operator team. You are accountable for all vendor actions delivered on your shift, for the quality of the service against contractual KPIs, and for developing the people and processes that keep the centre ready to respond.

Essential requirements

Valid SIA licence (Public Space Surveillance / CCTV)
2+ years managing a team in a 24/7 control room, GSOC or comparable operational environment
Demonstrable experience acting as incident lead or incident commander during live events
Working knowledge of core people-management processes: rostering, absence, performance, conduct and capability
Confident operating CCTV/VMS, access control and alarm-monitoring platforms
Fluent written and spoken English, with the ability to brief senior leadership clearly and concisely
Eligibility to work in the UK and to pass enhanced security screening

Key responsibilitiesIncident & crisis leadership

Act as incident leader for business disruptions and crisis events, and support senior management during escalated activations
Own the operational response alongside GSOC and Global Security leadership: prepare, respond, recover
Make and own time-critical decisions within agreed escalation thresholds; escalate promptly and accurately when authority limits are reached
Produce and quality-assure incident reports; brief leadership on potential and realised incidents
Lead post-incident reviews, capture lessons learned, and drive the resulting improvements to plan
Oversee dispatch of security officers, ERT, facilities, police, fire and EMS as required
Work with the Fusion team on internal and external intelligence relating to events that may affect the client regionally or globally

People & vendor management

Lead, coach and develop the Lead Operator and the Operator team, covering both vendor and client learning pathways
Own all vendor people processes on shift: rostering, scheduling, holiday and absence management, performance management, E-Learning, SIA licence renewals, onboarding documentation, Assignment Instruction and Risk Assessment compliance, 121s and reviews
Complete initial HR processes relating to conduct and capability, escalating through the correct channel
Manage apprenticeships and coursework activity within the team
Partner with the training team to identify and create development opportunities
Build team spirit and a genuine learning culture; initiate team activities and development

Operations & technology

Oversee the Lead Operator on shift setup: written and verbal handover, operational chat updates, noticeboard review
Monitor call volume, alarm response and report quality to ensure service meets contractual KPIs
Monitor and improve team performance on routine and emergency calls, and on fire, door and duress alarm handling
Review performance data via client dashboards for all cameras and alarms; use it to drive team development and highlight risk
Identify GSOC requirements for additional software, hardware or staffing, and build the case for change
Develop and deliver technology and process improvements that raise operational readiness

Stakeholder engagement & projects

Communicate new business processes and procedures clearly to the team
Provide the link between shift operations and the wider vendor and client organisations
Work closely with counterpart Operations Managers across connected sites to maintain consistent standards and communication
Take an active role in projects, from consulting through to full ownership depending on scope
Disseminate information to key partners using established communication channels and best practice
Build relationships across the Global Security function and wider cross-functional teams
Respond to management communication promptly and meet agreed deadlines

Skills and attributes

Core

Strong decision-making under pressure, in both crisis and non-crisis situations
Remains calm, clear and professional under stress; speaks with authority and gives unambiguous direction during emergencies
Strong analytical, critical-thinking and problem-solving skills
Able to interpret operational data and turn it into performance and development actions
Strong organisation and planning skills, comfortable defining structure in ambiguous or grey areas
Excellent interpersonal, networking and team-working skills
Able to multitask and discern patterns in detail across competing priorities
Trusted with highly confidential information
Communicates effectively with every level of leadership

Valued in addition

Project management experience
Confidence presenting to leadership and management audiences
Strong general IT proficiency, including hardware and software troubleshooting

Desirable experience and qualifications

Level 3 management qualification or above
Background in Business Continuity or Incident Management, ideally against a recognised framework (e.g. ICS or equivalent)
Understanding of crisis operations, risk management and crisis communication
Experience in technology-sector or global corporate security
Experience with mass-notification and life-safety systems
Demonstrated ability to work autonomously with full accountability

Apply Now

Refine Your Search

security supervisor jobs in richmond, gtl

Duty Shift Manager

Security Supervisor

Security Team Leader

Security Supervisor

Security Shift Manager

Security Supervisor

Nightlife Security Supervisor

Security Supervisor

Match Day Supervisor – London Football Stadiums

Security Guard/Door Supervisor

Control Room Supervisor

Site Security Supervisor

Door Supervisor/Security

Security Office Supervisor

Mobile Security Supervisor

SIA Door Supervisor

Security Supervisor

Team Leader

Security Team Leader

Door Supervisor

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