Infrastructure engineer Work, Jobs in Dodington, Som (with Salaries)

Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
4h
Machine Learning Engineer - 6-month Fixed Term Contract
Singer Instruments —Minehead
- From £65,000 a year
- Full-time
- Remote
- AWS
- Project management
- Machine learning
11d
Systems Integration & Test Engineer
Amentum —Cardiff
- Full-time
- Computer Science
- Engineering
- APIs
- Employee assistance programme
Senior DevOps Engineer
ZNG Cover —Cardiff
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- DevOps
- English
- AWS
- Employee discount
Quick apply
1d
Lead Cloud Engineer (Azure)
Legal & General Investment Management —Cardiff
- Azure
- SQL
- AI
- Employee discount
7d
Database Reliability Engineer
Starling —Cardiff
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Annual leave
- Employee discount
Quick apply
Senior Security Engineer
Bridewell —Cardiff
- Full-time
- Hybrid work
- Azure
- DevOps
- Travel
Quick apply
Solutions Architect
Sierra Nevada Corporation Mission Systems UK,LTD —Saint Athan
- From £55,513 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Master's degree
- Annual leave
- Employee assistance programme
Quick apply
Director, Cloud Infrastructure
Aforza —Cardiff
- Hybrid work
- Azure
- SQL
- AWS
- Annual leave
- Flexible schedule
Software Developer - Commissioning Team
Assystem —Bridgwater
- Hybrid work
- Azure
- English
- SQL
- Annual leave
- Flexible schedule
Graduate Digital Engineering & Integration Engineer
Assystem —Bridgwater
- Hybrid work
- Engineering
- Project management
- Travel
- Annual leave
- Flexible schedule
Senior Full Stack Developer - 6-month Fixed Term Contract
Singer Instrument Co Ltd —Minehead
- From £60,000 a year
- Full-time
- AWS
- Project management
- Machine learning
11d
Lead Cloud Engineer (Azure)
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Azure
- SQL
- AI
- Employee discount
Quick apply
8d
Senior Full Stack Developer - 6-month Fixed Term Contract
Singer Instruments —Minehead
- Full-time
- AWS
- Project management
- Machine learning
11d

Discover related jobs

Based on your search for infrastructure engineer jobs.

IT Service Improvement Manager
ivolve Care and Support —Swansea
Minimum of 3 years of experience in IT service leadership. Act as a point of escalation for service-related issues and challenges.
IT Manager
Agratas —Bridgwater
As a new and evolving company, we offer a competitive and flexible benefits package that includes private healthcare, bonuses, enhanced parental leave, and…
Quick apply
8d

I want to receive the latest job alerts for infrastructure engineer in dodington, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

infrastructure engineer jobs near dodington, som

Service Desk Manager

Technology Transformation Group
Cardiff

Quick apply

Job details

Permanent | Full-time
£46,500 a year
4 hours ago

Benefits

Free parking
On-site parking

Qualifications

ITIL Certification
Azure
Technical support
Continuous improvement
ITIL
ServiceNow
Leadership
Communication skills

Full job description

Service Desk Manager – MSP

Location: Nr Cardiff (Hybrid)

Salary: £46,500

This is an excellent opportunity for an experienced Service Desk Manager to join a well established Managed Service Provider nr Cardiff. You’ll lead a high performing technical support team, shape service delivery, and drive continuous improvement across the operation.

If you thrive in a fast paced MSP environment and enjoy balancing people leadership with hands on operational oversight, this role will suit you perfectly.

________________________________________

Key Responsibilities

Lead, mentor, and develop a team of 1st– 2nd line engineers
Oversee day to day Service Desk operations, ensuring SLAs and KPIs are consistently achieved
Act as the senior escalation point for technical and customer issues
Manage resource planning, shift patterns, and workload distribution
Produce clear, data driven service performance reports for internal stakeholders and clients
Support incident, problem, and change management in line with ITIL best practice
Assist with onboarding new customers and services into the MSP environment

Service Experience & Continuous Improvement

Own and enhance the end to end service experience, ensuring service quality remains consistently high
Gather, analyse, and act on customer feedback, service data, and performance insights
Identify trends, bottlenecks, and improvement opportunities across processes, tooling, and customer touchpoints
Work collaboratively with technical teams and leadership to optimise the service offering and maximise customer satisfaction
Champion a culture of continuous improvement, ensuring the Service Desk evolves in line with business and customer needs

________________________________________

What You’ll Bring

Proven experience managing a Service Desk or technical support team within an MSP
Strong understanding of ITIL principles (ITIL Foundation desirable)
Excellent leadership, coaching, and team development skills
Calm, structured, and solutions focused approach under pressure
Strong communication and customer relationship skills
Experience with modern ITSM platforms (Halo, ServiceNow, Freshservice, Autotask, etc.)
Solid technical grounding across Microsoft 365, Azure, networking, and general infrastructure

________________________________________

Why This Role Stands Out

Join a respected MSP with a strong growth trajectory
Supportive leadership team and a culture that values continuous improvement
Hybrid working model
Investment in training, certifications, and long term career development
Modern tech stack and a forward thinking approach to service delivery

________________________________________

If you’re an experienced Service Desk Manager looking for your next challenge within a dynamic MSP environment, we’d love to hear from you. Apply with your CV today.

Pay: £46,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

infrastructure engineer jobs in dodington, som

Service Desk Manager

Machine Learning Engineer - 6-month Fixed Term Contract

Systems Integration & Test Engineer

Senior DevOps Engineer

Lead Cloud Engineer (Azure)

Database Reliability Engineer

Senior Security Engineer

Solutions Architect

Director, Cloud Infrastructure

Software Developer - Commissioning Team

Graduate Digital Engineering & Integration Engineer

Senior Full Stack Developer - 6-month Fixed Term Contract

Lead Cloud Engineer (Azure)

Senior Full Stack Developer - 6-month Fixed Term Contract

Discover related jobs

I want to receive the latest job alerts for infrastructure engineer in dodington, som

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected